I had a auto loan through this bankI went in today to make my final payment of $268.85, and the teller (colby) was unsure on how to process the paymentGene M [redacted] told me that I could leave, and that he would take care of itLater that day, I noticed that a payment of $(which I did not authorize) had been madeI contacted Gene M [redacted] to find out why a different amount was takenHe told me that there were previously undisclosed fees that needed to applyI asked him why this was not communicated with me, and he said "I didn't think $was a big deal"I said my concern was not the $19, but instead the lack of communication and accuracyI did not authorize that amount to be paidHe ended the conversation with, "I don't know what to tell youHave a good day"
I had closed my bank account due to having to deal with attitudes from cashiers when needing help depositing money into my accountI recently went through a divorce and the majority of the members that work there dealt with my ex husband's familySo not only did I get terrible customer service, but while closing my account, they did not take into consideration pending transactionsI received a phone call today stating that I owe them $Transactions typically take 24-hours to postIt had been long enough for the transactions to effect my balanceLong story short, I owe this company $due to clerical errorsI was treated terrible and now owe them money after they gave me "too much money" as the associate worded it
I had a auto loan through this bankI went in today to make my final payment of $268.85, and the teller (colby) was unsure on how to process the paymentGene M [redacted] told me that I could leave, and that he would take care of itLater that day, I noticed that a payment of $(which I did not authorize) had been madeI contacted Gene M [redacted] to find out why a different amount was takenHe told me that there were previously undisclosed fees that needed to applyI asked him why this was not communicated with me, and he said "I didn't think $was a big deal"I said my concern was not the $19, but instead the lack of communication and accuracyI did not authorize that amount to be paidHe ended the conversation with, "I don't know what to tell youHave a good day"
I had closed my bank account due to having to deal with attitudes from cashiers when needing help depositing money into my accountI recently went through a divorce and the majority of the members that work there dealt with my ex husband's familySo not only did I get terrible customer service, but while closing my account, they did not take into consideration pending transactionsI received a phone call today stating that I owe them $Transactions typically take 24-hours to postIt had been long enough for the transactions to effect my balanceLong story short, I owe this company $due to clerical errorsI was treated terrible and now owe them money after they gave me "too much money" as the associate worded it