Hello, I'm confused on what is being asked to be refundedOn this particular invoice there were no charges to the customerDid she buy her own part that she was not able to return? I'm just no seeing in our records that she paid in advance for parts that were not put on her carI'm checking
with my staff to find out more info but if this is the case I am totally willing to give the customer the money back that she paid us for the partsIf she bought the parts somewhere else then she would need to go back to where she purchased them and we may be able to help her with that depending on where they were purchased. Thank you,Jimmy A***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I would like to speak to the owner but was told to contact Revdex.com rather than the owner. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as we are able to come to an agreement.Regards,*** ***
We are sorry that Ms [redacted] was not happy with the service that she received. Our intent was not to upset her, nor to steal from her. Our Customer Service Manager did contact her to have someone go back and resolve her problem, but she had already gotten another plumber to come to her home. We...
returned to her the uncashed check for $189, which I am told satisfied her.
Hello sir,Please accept my apology and be assured we do take your privacy very seriously. I can assure you that nobody at 3A is trying to upset you or pressure you into coming back to our company. There is an issue with our database software that we are working out with that company.I will promise...
that you will not get any further phone calls from 3A. I can't promise that you won't get some sort of mail from us. If you have a mailbox on a USPS carrier route then you may get promotional pieces that are not directly addressed to you. There is nothing that I can do about that. You may want to contact the USPS and ask them how you can get off of the "EDDM" (Every Door Direct Mail). Sincerely,Jimmy A[redacted]
Hello, I'm very sorry to hear that situation was not resolved. I have tried to contact Mr. [redacted] to go over this complaint on Friday, August 27. I left a voice message as well as an email to the address he provided on this Revdex.com report. Today I tried to email him again. I am going to be out of...
the office this week until after Labor Day. I do want to discuss this issue with Mr. [redacted] personally before I make a decision on how to handle this situation amicably.Sincerely,[redacted]President
Hello, I'm confused on what is being asked to be refundedOn this particular invoice there were no charges to the customerDid she buy her own part that she was not able to return? I'm just no seeing in our records that she paid in advance for parts that were not put on her carI'm checking
with my staff to find out more info but if this is the case I am totally willing to give the customer the money back that she paid us for the partsIf she bought the parts somewhere else then she would need to go back to where she purchased them and we may be able to help her with that depending on where they were purchased. Thank you,Jimmy A***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I would like to speak to the owner but was told to contact Revdex.com rather than the owner. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as we are able to come to an agreement.Regards,*** ***
We are sorry that Ms [redacted] was not happy with the service that she received. Our intent was not to upset her, nor to steal from her. Our Customer Service Manager did contact her to have someone go back and resolve her problem, but she had already gotten another plumber to come to her home. We...
returned to her the uncashed check for $189, which I am told satisfied her.
Hello sir,Please accept my apology and be assured we do take your privacy very seriously. I can assure you that nobody at 3A is trying to upset you or pressure you into coming back to our company. There is an issue with our database software that we are working out with that company.I will promise...
that you will not get any further phone calls from 3A. I can't promise that you won't get some sort of mail from us. If you have a mailbox on a USPS carrier route then you may get promotional pieces that are not directly addressed to you. There is nothing that I can do about that. You may want to contact the USPS and ask them how you can get off of the "EDDM" (Every Door Direct Mail). Sincerely,Jimmy A[redacted]
Hello, I'm very sorry to hear that situation was not resolved. I have tried to contact Mr. [redacted] to go over this complaint on Friday, August 27. I left a voice message as well as an email to the address he provided on this Revdex.com report. Today I tried to email him again. I am going to be out of...
the office this week until after Labor Day. I do want to discuss this issue with Mr. [redacted] personally before I make a decision on how to handle this situation amicably.Sincerely,[redacted]President