InHouse Systems was the security system provider for our family for several years Recently, our security system malfunctioned during the weekend and we used an online system to request support No one responded On Monday I called to determine if anyone was monitoring the website, as well as determine whether I could a technician out to my home to repair our system I was told that there would be a fee to repair our service during the weekend, but the company would send someone out to repair our system for free in a day Unhappy with the answer I received, as our security system had been out for several days, I decided to write the President/Owner an email Basically, his response was that his company's services are like HVAC, electricity, or plumbing, and that customers must pay to repair the systems that his organization installs in their homes My response to this is that it is beneficial for his company when systems fail, as he profits from the repairs He promised to send
InHouse Systems was the security system provider for our family for several years Recently, our security system malfunctioned during the weekend and we used an online system to request support No one responded On Monday I called to determine if anyone was monitoring the website, as well as determine whether I could a technician out to my home to repair our system I was told that there would be a fee to repair our service during the weekend, but the company would send someone out to repair our system for free in a day Unhappy with the answer I received, as our security system had been out for several days, I decided to write the President/Owner an email Basically, his response was that his company's services are like HVAC, electricity, or plumbing, and that customers must pay to repair the systems that his organization installs in their homes My response to this is that it is beneficial for his company when systems fail, as he profits from the repairs He promised to send