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Dave Buck Ford Sales Ltd

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Reviews Dave Buck Ford Sales Ltd

Dave Buck Ford Sales Ltd Reviews (1)

Initial Business Response /* (1000, 5, 2015/10/21) */
Contact Name and Title: ***, Manager
Contact Phone: 775-849-
Contact Email: ***
This is a tenant that begged and pleaded with us to let her rent the house with a pet, after the owner had said "no pets"She said
she needed to stay in the area due to schoolsAfter discussing this with the owner, we were sympathetic and agreed to let her lease with her petThe owner's required a minimum one year lease which they signed on 5/22/Four months later tenants informed me they had purchased a home across the street and wanted to get out of their leaseI contacted the owner who agreed to let them out of their lease with standard conditions including tenant would have to pay rent until it was re-rentedIn summation, the terms were that the Owner would not incur any costs as a result of them moving which is not unreasonableNote: I did call her back and asked if she had a realtor, telling her if she did not, I would be happy to help her with her purchase if the owner's would let her out of the leaseI would not have told her I would get her out of her lease, as it is not up to meThere was no implication that I would not contact the Owner about getting them out of their LeaseI represent the Owner and all decisions are theirsWhen she objected to some of the terms, I contacted the owner who instructed me that those were their terms and if the tenants did not accept them they would not let them out of their leaseI explained this to tenantShe asked what would happen if they did not comply, and I explained to her the owners rights under the Contract, which would be a lawsuit for the balance of the ContractThese tenants went into contract for buying a home without checking with their landlord about the repercussions of defaulting on the Lease Contract, then were argumentative about the terms
As to the repairs, I have two maintenance people who have informed me the stove has been repaired except one burner has to be lit manually as the igniter does not workThey have burners that ignite and one that has to be litThe oven was also inoperative and that has been repairedWhen they called about the water heater, I merely asked if her husband knew how to light a pilot lightShe said he did but couldn't get it to light, so our maintenance guys went right out and lit it for themThey were not chargedAt this time there are no outstanding work orders on the home, all their demands have been met and my maintenance people will give a statement to that effect if need beThe owner paid $in repairs as follows:
Computer board on range
Sprinkler valve and repair
New workings in hall toilet
Changed entry locks
Lit pilots on water heater and fireplace
New fuse link for A/C condenser
Re-stretched carpet in several areas
Gave tenant $cleaning credit
We have diligently addressed all property repair issues
I think this is merely a tenant trying to get out of an obligationI have been cooperative and supportive of all their requests and have gone to bat on their behalf with the Owners from the beginningI am still trying to help her in getting the property rented again as soon as possible and will continue to do so
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not trying to shirk my responsibilities, we told her from the start that if we had the opportunity to buy the size of house we needed we would need to break the leaseAt this point not only is it because we found what we need for our family, it is because we feel belittled and harrased by this property management companyExample this month we sent our rent through the bank like we always do, we have no way of knowing they recieved it until they cash it which is usually a week to ten days laterInstead of calling to say your check never showed we get an email from the system saying we are being charged a late fee because no cheek was recievedWhen I called to ask why we weren't told our check check never showed up I get this song and dance about how she had trusted me since she was helping me get out of my lease, like we were trying to screw her over because we didn't get the answer we wantedI had to prove I sent the check through my bank then drive completely out of my way to turn in a check the next dayWhen ever I try to talk to her she says things like we had several other offers to tent the house we didn't have to go with youI find that hard to believe since we spoke with the owners before they even listed the house to rent and she hadn't even taken pictures of the house to advertise itWe had sold our house and every house we tried to rent was being rented out from under us so we agreed to pay the outrageously over market price they askedBased on the market the rent on this house should be around $a month we are paying $for a sq foot house and have no landscaping in the backyard so our kids can play outside when ever they wantThe houses out here that are renting for $a month are about sq feet and most are landscaped front and backWe offered to landscape the backyard as long as we were reimbursed and were told we could but we would not be reimbursedIf we had known we would be treated the way we have been we never would have rented this houseWould I love to be out of my lease yes, but no body should ever be treated like the sm on the bottom of someones shoe by a professionalThat is the main reason I filed the complaintToday I was told it is my sole responsibility to get this house rented not theirs even though I was required to pay for them to advertise itWhy are we paying to advertise the house if we are the ones that have to find new renter? Why weren't we told it was all on us to find a new renter? Why weren't we told that they didn't have the pictures to list the house for rent until after the agreed upon advertising date and only after I called to find out why it wasn't listed? Her response shows how little she thinks of usThe owners said we could have our dogs and to talk to *** about having our cats we agreed to extra inspections to show that our cats weren't damaging the propertyAll we asked was that if we were able to get the house we needed we could terminate the lease, which *** assured us it would all be fineThe misleading way we were handled what I'm upset about
Final Business Response /* (4000, 9, 2015/10/22) */
In speaking with the complainant a few minutes ago, she told me she was going to dismiss the claim as soon as she got time to figure out how to do itWe have settled our differences
Final Consumer Response /* (2000, 11, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 879 Marine Dr, North Vancouver, British Columbia, Canada, V7P 1R9

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www.bluehorizonhomebuilders.com

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