Complaint: [redacted] I am rejecting this response because I am given miscommunicated information from the corporate sideIf corporate is telling me that the actual dealership is able to waive the fee and to contact financial services, then it is possibleI still don’t understand the miscommunication but if this little miscommunication is a problem from corporate to the dealership, this fully explains many of the miscommunications from dealership to customers Sincerely, Preyak ***
unfortunately there is nothing more we can offer this customer other than addition credit of the disposition fee amount towards a future new or used car purchase
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Vanya [redacted]
In response to the complaint [redacted] When this deal was negotiated Schaumburg Toyota agreed to make payments to the sum of $This amount was agreed by both parties and itemized on the customers contractSchaumburg Toyota fulfilled that agreement and sent the full agreed upon amount to the lienholderUnfortunately the customer had deferred payments on their previous lease creating and additional balance due of $1,Unfortunately this was unknown by the Schaumburg Toyota at the time of sale as the customer failed to disclose that they had deferred paymentsIn the interest of customer satisfaction Schaumburg Toyota will offer additional payment towards the customers remaining balanceAny further questions or concerns please feel free to call me directly at [redacted] Thank you Chris [redacted] General Manager
We are aware of Ms [redacted] (formerly [redacted] complaintHer information was removed from our database and no longer receives any direct communication from Schaumburg ToyotaThis complaint is due to a direct mail marketing piece from an outside vendor [redacted] MarketingAs part of the mail campaign our vendor purchased additional names of current Toyota owners to mail to including Ms [redacted] name and addressMs [redacted] called Chris [redacted] General Manager of Schaumburg Toyota and we immediately called [redacted] our representative at [redacted] to put Ms [redacted] on a “No contact” list I can assure you we are very sensitive to Ms [redacted] request/complaint and have done everything we can do make sure she does not receive and communication from Schaumburg ToyotaAlso, I will continue to work with outside vendors to ensure she does not receive any marketing material from Schaumburg ToyotaI’ve copied both Chris [redacted] General Manager of Schaumburg Toyota and [redacted] from [redacted] if you need additional informationAs members of the Revdex.com we pride ourselves on treating our customers the right way so they become customers for life! I was unaware of the outstanding complaint and am more than happy to assist you and your staff with any future situationsSteve please let me know if this email is a sufficient response or if you need anything else to address the complaintRegards, [redacted]
I actually spoke with this customer on October 20, and resolved it with a reimbursement of $which she was charges for the diagnosis We do dissagree with the customer on the issue, she still needed the alternator but in good faith we gave her a refundUnfortunately, we did not install nor did we sell her the alternator so we do not have any control over what was done on her vehicleWe did assist her in a fuse for her vehicle at no charge Customer is just assuming she did not need an alternator We feel she needed an alternator and then a new fuse which stopped blowing after the alternator was replaced I explained this all to the customer in our conversation Thanks for your help! Sincerely, JoAnn [redacted] Customer Relations Manager j***@resnickautogroup.com
Revdex.com:aq I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Alexie [redacted]
Complaint: [redacted] I am rejecting this response because I am given miscommunicated information from the corporate sideIf corporate is telling me that the actual dealership is able to waive the fee and to contact financial services, then it is possibleI still don’t understand the miscommunication but if this little miscommunication is a problem from corporate to the dealership, this fully explains many of the miscommunications from dealership to customers Sincerely, Preyak ***
unfortunately there is nothing more we can offer this customer other than addition credit of the disposition fee amount towards a future new or used car purchase
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Vanya [redacted]
In response to the complaint [redacted] When this deal was negotiated Schaumburg Toyota agreed to make payments to the sum of $This amount was agreed by both parties and itemized on the customers contractSchaumburg Toyota fulfilled that agreement and sent the full agreed upon amount to the lienholderUnfortunately the customer had deferred payments on their previous lease creating and additional balance due of $1,Unfortunately this was unknown by the Schaumburg Toyota at the time of sale as the customer failed to disclose that they had deferred paymentsIn the interest of customer satisfaction Schaumburg Toyota will offer additional payment towards the customers remaining balanceAny further questions or concerns please feel free to call me directly at [redacted] Thank you Chris [redacted] General Manager
We are aware of Ms [redacted] (formerly [redacted] complaintHer information was removed from our database and no longer receives any direct communication from Schaumburg ToyotaThis complaint is due to a direct mail marketing piece from an outside vendor [redacted] MarketingAs part of the mail campaign our vendor purchased additional names of current Toyota owners to mail to including Ms [redacted] name and addressMs [redacted] called Chris [redacted] General Manager of Schaumburg Toyota and we immediately called [redacted] our representative at [redacted] to put Ms [redacted] on a “No contact” list I can assure you we are very sensitive to Ms [redacted] request/complaint and have done everything we can do make sure she does not receive and communication from Schaumburg ToyotaAlso, I will continue to work with outside vendors to ensure she does not receive any marketing material from Schaumburg ToyotaI’ve copied both Chris [redacted] General Manager of Schaumburg Toyota and [redacted] from [redacted] if you need additional informationAs members of the Revdex.com we pride ourselves on treating our customers the right way so they become customers for life! I was unaware of the outstanding complaint and am more than happy to assist you and your staff with any future situationsSteve please let me know if this email is a sufficient response or if you need anything else to address the complaintRegards, [redacted]
I actually spoke with this customer on October 20, and resolved it with a reimbursement of $which she was charges for the diagnosis We do dissagree with the customer on the issue, she still needed the alternator but in good faith we gave her a refundUnfortunately, we did not install nor did we sell her the alternator so we do not have any control over what was done on her vehicleWe did assist her in a fuse for her vehicle at no charge Customer is just assuming she did not need an alternator We feel she needed an alternator and then a new fuse which stopped blowing after the alternator was replaced I explained this all to the customer in our conversation Thanks for your help! Sincerely, JoAnn [redacted] Customer Relations Manager j***@resnickautogroup.com
Revdex.com:aq I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Alexie [redacted]