[redacted] Mr [redacted] ,Good afternoonJust wanted to take a minute and send you an email, I also left you a voicemail on your phoneIt seems there is a misunderstanding concerning your mini split, first thing wanted to address is that we at Kennedy Air did not install your mini split equipment,when asked about this broken part from [redacted] who is no longer with [redacted] , I suggested that use the contractor that installed it, they may have a labor warranty, the part taken was taken by a [redacted] employeeWhen contacted recently by [redacted] about this I told him the same thing, we did not install the equipment, [redacted] did ask me about a part but we never had or saw the part in questionI again told him to get thecontractor that they used to install itI emailed [redacted] asking him to contact you, I guess I should have done it myself.I understand the confusion and would like to speak with you aboutitI did see your complaint on the Revdex.com and that is why I am writing to you, Westand behind everything we do, if this was my jobthese circles would not have happenWe strive hard to provide an honest service to make sure thecustomers are treated fairly and have a positive experience with Kennedy Air!T hank you for your time, I look forward to hearing from youSincerely,Bruce K [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My original complaint was erroneous in that I was wrong about which contractor did the original work MrBruce Kennedy has kindly agreed to help me find a solution Regards, Joel W [redacted]
[redacted] Mr [redacted] ,Good afternoonJust wanted to take a minute and send you an email, I also left you a voicemail on your phoneIt seems there is a misunderstanding concerning your mini split, first thing wanted to address is that we at Kennedy Air did not install your mini split equipment,when asked about this broken part from [redacted] who is no longer with [redacted] , I suggested that use the contractor that installed it, they may have a labor warranty, the part taken was taken by a [redacted] employeeWhen contacted recently by [redacted] about this I told him the same thing, we did not install the equipment, [redacted] did ask me about a part but we never had or saw the part in questionI again told him to get thecontractor that they used to install itI emailed [redacted] asking him to contact you, I guess I should have done it myself.I understand the confusion and would like to speak with you aboutitI did see your complaint on the Revdex.com and that is why I am writing to you, Westand behind everything we do, if this was my jobthese circles would not have happenWe strive hard to provide an honest service to make sure thecustomers are treated fairly and have a positive experience with Kennedy Air!T hank you for your time, I look forward to hearing from youSincerely,Bruce K [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My original complaint was erroneous in that I was wrong about which contractor did the original work MrBruce Kennedy has kindly agreed to help me find a solution Regards, Joel W [redacted]