Dave Kelly Window Service

Complaint: [redacted] I am rejecting this response because: That is not true entirely The leak is on the ceiling not from the window We never had a leak prior to the roof My concerns during the job of debris in the house which would imply that the roofing was not properly is talked around the skylight was never addressed when I called at the end of the job, Rick just told me not to worry Also the first major rainstorm we got it leaked and yes my son noticed it first and we had been away but that is clearly irrelevant .Sealing it would have been the least bag could be do e seeing he roofing company created this problem I also had a second opinion and hat skylight is not crackedIt's leaking off the edge Sincerely [redacted] ***

Very sorry and is good customerWill call and go out to seeRick

This complaint has been handled and should be removed entirelyThe roofing job was completed on April When the work was done a roof fan was removed was removed that the customer wanted to keepWhen ridge vent is installed on a home usually any other ventilation is removed to avoid pulling in
hot airThe customer did not realize that it had been removed until *** ***! My answering service was told that if the problem was not taken care of on *** his lawyer and the Revdex.com would be notified in the morningOur answering service records all messages and even they were surprised since they could not even contact Doctors on Easter even in an emergencyI did meet with the customer and offered to install a new fan or make an adjustmentThe new fan would cost under a hundred dollars and very little for us to installI did give the customer $for his time and concernAlso some rotted siding was removed from a side wall in order to flash as water could get behind the rotting sidingThis we would normally charge additional as we are not responsible for the side wall of the homeThe entire rear section of the siding had rotten and the customers son had already started to replace itOne of three walls was already re-sidedAlso termite sticks were put around house by a termite contractor.Thanks Rick(Ricks Roofing and Siding)

Want to explain both to Revdex.com and to *** *** both what happened and the time line.On May 1st Rick's Roofing stripped and re-roofed home on ** *** *** *** *** We used all top of the line materials with roofing system.Not only met local codes, but also met all new home
insurance company regulations, which most roofers do not. Rick's Roofing also did extra work without charge.On July 8th *** *** called regarding a leak on the skylight on her homeShe explained that her son had noticed a leak in her home*** explained that her son saw a leak from the glass on the skylight while she was away on *** ***. Also said that she hardly ever goes in that room, so may have not noticed it herself.*** said that she really was not sure what happened with her leakI am much more aware than the home owner, but should not be so.On July 10th a crew was sent out and found that the skylight itself (nothing to do with the roof) had many cracks and spaces in the skylight itselfThe crew did seal and caulkthe best they could do on the old skylight. The glass on the skylight was so old as it was pulled from the frameBut we sealed anyway at not cost to customer.I did call *** *** again just three day's after her first callExplained that her skylight is over 25yrs old, that if not replaced soon, and let go through the winter, out free repairwill probably not last. Gave the price that would have been from the start of $to replace the old 25yr skylightAgain Rick's expects our free seal on the skylight to last for a shorttime, but advice to replace as very old and very damaged. On 7/16/*** did agree that she was aware of the age and condition of the current skylight.Really do not know where to go from nowBut customer needs to know that "They , are responsible to protect the home and cover, if necessary with tarps, to keep their property safe.After all it is there home!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:
That is not true entirely.  The leak is on the ceiling not from the window.  We never had a leak prior to the roof.  My concerns during the job of debris in the house which would imply that the roofing was not properly is talked around the skylight was never addressed when I called at the end of the job, Rick just told me not to worry.  Also the first major rainstorm we got it leaked and yes my son noticed it first and we had been away but that is clearly irrelevant .Sealing it would have been the least bag could be do e seeing he roofing company created this problem.  I also had a second opinion and hat skylight is not cracked. It's leaking off the edge. 
Sincerely. 
[redacted]