[redacted] , please let me know if you receive this message These docs were sent last month along with the key to the house The key was taped between two thin pieces of cardboard and mailed in a standard envelope to the following address: [redacted] **Portland, OR This is the most recent address we have on file We never received this mail back so assumed you received it Please confirm
When tenant vacated house at the end of last year, we offered to get house ready for new tenant which is typical protocol
Owners *** and *** could not seem to agree on make
Ready repairs so either *** or *** hired their own “contractor” to get house ready
Owner says house should be
finished and ready to rent
Based on visit to property, house was absolutely not in condition to rentIt looked like
whomever they hired was not a legitimate contractor and simply quit before the job was finished
Appears it must have been a family friend or ?? possibly based on inspection of work performed
Our company had to finish the job as house was now sitting and owner wanted to get it rented asap
We put together a list of items that had to be completed along with photos documenting and finished
the jobWe had to go back and install the bathroom fan at a later date as was not in stock as well as
weather stripping on door which we completed correctly
Included are the two invoices for this work which had previously been sent to owner
The work we performed was necessary and done correctlyAs such, the invoices will stand
Note - Our crew did make the mistake of thinking they had permission to enter the house to finish the final repairs because they had a very similar work order for another property with similar address and got the two tenants mixed upWe apologized to the tenant for this honest mistake
The city of Seattle RRIO inspection payment was reversed when the city sent back the check we had given based on the zip code of this houseThey explained only certain locations within this zipcode were required to be registered as RRIOAs *** can see from the owner statement, the transaction was eliminated once the check to the city was voided, thus no charge for the RRIO registration
I feel bad that *** is not happy with our services but we did everything according to policy, went above and beyond the call of duty to help fix a bad situation and feel we did a very good job getting their house ready and rented to a very good tenant
Upon review of the account, I do see that our system charged a management fee of $in May which should have been reversedI will be happy to reverse this charge this month and send this as the final transaction to correct for this mistake
The laundry room repair was to open and expose leak from above, inspect
Opening, determine problem and dispatch Plumbing company / discuss with tech issue at handIt did not include a subsequent repair of laundry room wall
Whatever miscommunications between *** and *** is what caused these issues and this is simply something that was out of our controlObviously *** stopped communicating with us on January 5th completely and *** had to take over without further dialog or input from ***
Please review our email correspondence with both *** and *** and you will agree we were in constant communications about this property and answered all questions in a timely manner as we always do
I had in-fact promised *** that we would get her final accounting by May 6thUnfortunately, I have spent most of my time in the hospital since May 4th caring for my mother who finally passed away on Wednesday the 12th so I was not able to get the final accounting completed until the 13th
Under our management contract, we are not obligated nor required to disburse final funds for days
After close down of property but I wanted to expedite this process for ***
In conclusion, I feel this complaint is absolutely unwarranted and stand by our performance under the very difficult circumstance and mis-communication between *** and *** ***
Thank you,
Dave P***
Complaint: ***I am rejecting this response because:
That is the correct mailing address However, to date we have not received anything from your office We've never had any issues with our mail, not even cash coming for birthdays This leads me to believe that you didn't send it I'm sure all your invoices are digital An email of our invoices would be sufficient As far as keys, I'm sure there was more than one key, in addition to the mail key, since your handyman was able to let themselves into the wrong address
Lastly, yet again, you have failed to respond to the rest of the issues in my last response to you Not responding to them is not going to make me forget about them
You failed to uphold your fiduciary responsibility to us by paying a bill for services that were not necessary where the repairman, admittedly, went to the wrong address I expect a full credit for this Furthermore, your response to the charge regarding the hole in the ceiling, again proof in my emails attached to last correspondence You owe me a credit for both instances
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
When the tenant vacated the house last year, P*** did offer to get the house ready However, we were told that they wouldn't be able to get the house ready because their maintenance guys were 3-weeks out, and Dave advised us to do it, please see attachment 'repair timeline' page Three to four weeks out, put us around Christmas time for scheduling and we wanted it rented before then Because of this, we felt we had no choice but to do the work ourselves Unfortunately, the people we hired, also lost their mother, which put us extremely behind on getting the repairs completed My condolences to Dave Please note that we did not receive notice of our tenants vacating because P*** had our email addresses incorrect This is noted on attachment 'Repair Timeline' page I also noted in this correspondence that the hole in the laundry room ceiling was supposed to have been fixed. I ended up going to the property and finishing most of the items on P*** follow up list in JanuaryI did leave a small list for P*** people to finish Based on the initial list for make ready repairs - see attachment "Repairs" page 22, we sent in our people to do the repairs Then on December 23rd P*** informed me of additional issues that needed fixed See attachment "Repairs" page and On January 11th 2016, I sent P*** a list of needed repairs that they missed on their December 23rd list to me - attachment "repairs" page In fact, I fixed more issues that were on their list (Again, I fixed the repairs because I was informed that they could not do it in a timely manner see attachment "Repairs" page 14.) I was shocked to have received my owners statement showing $for those repairs as they weren't that big of a deal I just ran out of time I'm glad that I now have the invoice (attached to Revdex.com complaint response) to see what was really done More stuff not on my list Additionally I replaced detectors and have a receipt so I'm not sure why we were charged for that. You will note that a new bathroom fan and weather stripping were not noted on any of the attached documents to include our new tenant's inspection check list See attachment "Repairs" page 24.There is no documentation indicating a new bath fan or weather stripping was needed at our rental property The current tenant has authorized me to give Revdex.com his contact information to confirm that the fan worked properly and a work order had not been requested I personally completed the final work on the property and used both fans in both bathrooms and they both worked properly This repair was not needed and it was charged to us because we would never know the work was not needed It was purely coincidental that we decided to fire them and found out that the property had work done that wasn't requested We are owed $for unnecessary repairs.Because of the incident above, I think it's very relevant that the business practices of this company and that of Seattle Handyman Services be thoroughly investigated for all property owners P*** does not provide the invoices for any work completed with the monthly owner statement You are not provided tenant contact information to follon their needs and their feelings about the property manager In fact, you receive a statement with the charges, you call to clarify charges, they read off what they did, you ask for the statement, and you never receive one This needs to change In the case above, the work simply wasn't needed and P*** is trying to cover up the mistake because it's a serious one I asked for documentation showing the work was needed, not to my surprise, none surfaced If he had provided it, I would have dropped this and never would have filed a complaint In reference to the RRIO inspection fee, had they provided the attachment they provided the Revdex.com, we would not have reported this issue Our documents showed the money left but never came back I'm satisfied with this outcome Thank you for agreeing to credit us the $management fee I will go ahead and waive the fees I'm requesting for the bill they failed to pay following notice of termination which resulted in a collections notice being issued to us However, if my husband's credit is tarnished by this, we intend to seek damages as this was an intentional act In years, a bill wasn't missed I find it damning that a bill goes to collections following notice of termination The laundry room repair was not to 'open and expose the leak from above' See attachment "Correspondence laundry room ceiling" The plumbing repair was 6/2/ The maintenance repair was 7/13/ I informed him on May 18th to send in a plumber and to fix the hole Rightfully, we should be credited the $we were charged for the hole to be fixed Further, the tenant complained that the hole was there the entire time they lived there In response to the communications portion of Dave's response, there weren't any communication issues between my husband and I The issue was that Dave was not responding in a timely manner and my husband sent him a string of unanswered emails that ended with Dave informing me that he would no longer deal with *** See Attachment "communication rebuttal" Dave picks and chooses the emails he wants to respond to In fact, I notified him on April 1st and 2nd that we were terminating his services He did not respond to meThen on the 7th I sent a more direct email and he FINALLY responded They did not answer emails in a timely manner See all the correspondence between both parties instead of their extracted version Again, my condolences for your loss Dave However, we still want all of our invoices and other documents for the house I highly doubt you physically put these packets together as you have a fairly large staff Please send all of our documents, invoices, and keys.In conclusion, I believe there is more than enough evidence showing that there are some unethical situations going on within this company One, charging us for unnecessary work That was a service call that should not have been paid, you don't make a mistake and pass it on to the unknowing Second, we were charged for a hole to be closed up that was never fixed Lastly, this complaint is warranted When you are charged for services not needed and not rendered, there's a problem I tried to settle this and all of my emails went unanswered Dave does not respond in a timely manner, if at all If you call, you goes to voicemail and he will "claim" to have called back and say that he was not able to leave a voicemail However, our phones will have no record of anyone calling and further no one else seems to have a problem leaving messages, only him, hmmm Further, the only miscommunication was between P*** and us They failed to notify us of our tenants leaving due to failing to have the correct email address Even in the final correspondence, they still didn't have ***'s email address correct In addition to the $management fee being credited to us, I expect to see an additional $for the two disputed "repairs" above and all our documents, invoices, keys etc to be mailed to us.
Sincerely,*** ***
[redacted] , please let me know if you receive this message These docs were sent last month along with the key to the house The key was taped between two thin pieces of cardboard and mailed in a standard envelope to the following address: [redacted] **Portland, OR This is the most recent address we have on file We never received this mail back so assumed you received it Please confirm
When tenant vacated house at the end of last year, we offered to get house ready for new tenant which is typical protocol
Owners *** and *** could not seem to agree on make
Ready repairs so either *** or *** hired their own “contractor” to get house ready
Owner says house should be
finished and ready to rent
Based on visit to property, house was absolutely not in condition to rentIt looked like
whomever they hired was not a legitimate contractor and simply quit before the job was finished
Appears it must have been a family friend or ?? possibly based on inspection of work performed
Our company had to finish the job as house was now sitting and owner wanted to get it rented asap
We put together a list of items that had to be completed along with photos documenting and finished
the jobWe had to go back and install the bathroom fan at a later date as was not in stock as well as
weather stripping on door which we completed correctly
Included are the two invoices for this work which had previously been sent to owner
The work we performed was necessary and done correctlyAs such, the invoices will stand
Note - Our crew did make the mistake of thinking they had permission to enter the house to finish the final repairs because they had a very similar work order for another property with similar address and got the two tenants mixed upWe apologized to the tenant for this honest mistake
The city of Seattle RRIO inspection payment was reversed when the city sent back the check we had given based on the zip code of this houseThey explained only certain locations within this zipcode were required to be registered as RRIOAs *** can see from the owner statement, the transaction was eliminated once the check to the city was voided, thus no charge for the RRIO registration
I feel bad that *** is not happy with our services but we did everything according to policy, went above and beyond the call of duty to help fix a bad situation and feel we did a very good job getting their house ready and rented to a very good tenant
Upon review of the account, I do see that our system charged a management fee of $in May which should have been reversedI will be happy to reverse this charge this month and send this as the final transaction to correct for this mistake
The laundry room repair was to open and expose leak from above, inspect
Opening, determine problem and dispatch Plumbing company / discuss with tech issue at handIt did not include a subsequent repair of laundry room wall
Whatever miscommunications between *** and *** is what caused these issues and this is simply something that was out of our controlObviously *** stopped communicating with us on January 5th completely and *** had to take over without further dialog or input from ***
Please review our email correspondence with both *** and *** and you will agree we were in constant communications about this property and answered all questions in a timely manner as we always do
I had in-fact promised *** that we would get her final accounting by May 6thUnfortunately, I have spent most of my time in the hospital since May 4th caring for my mother who finally passed away on Wednesday the 12th so I was not able to get the final accounting completed until the 13th
Under our management contract, we are not obligated nor required to disburse final funds for days
After close down of property but I wanted to expedite this process for ***
In conclusion, I feel this complaint is absolutely unwarranted and stand by our performance under the very difficult circumstance and mis-communication between *** and *** ***
Thank you,
Dave P***
Complaint: ***I am rejecting this response because:
That is the correct mailing address However, to date we have not received anything from your office We've never had any issues with our mail, not even cash coming for birthdays This leads me to believe that you didn't send it I'm sure all your invoices are digital An email of our invoices would be sufficient As far as keys, I'm sure there was more than one key, in addition to the mail key, since your handyman was able to let themselves into the wrong address
Lastly, yet again, you have failed to respond to the rest of the issues in my last response to you Not responding to them is not going to make me forget about them
You failed to uphold your fiduciary responsibility to us by paying a bill for services that were not necessary where the repairman, admittedly, went to the wrong address I expect a full credit for this Furthermore, your response to the charge regarding the hole in the ceiling, again proof in my emails attached to last correspondence You owe me a credit for both instances
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
When the tenant vacated the house last year, P*** did offer to get the house ready However, we were told that they wouldn't be able to get the house ready because their maintenance guys were 3-weeks out, and Dave advised us to do it, please see attachment 'repair timeline' page Three to four weeks out, put us around Christmas time for scheduling and we wanted it rented before then Because of this, we felt we had no choice but to do the work ourselves Unfortunately, the people we hired, also lost their mother, which put us extremely behind on getting the repairs completed My condolences to Dave Please note that we did not receive notice of our tenants vacating because P*** had our email addresses incorrect This is noted on attachment 'Repair Timeline' page I also noted in this correspondence that the hole in the laundry room ceiling was supposed to have been fixed. I ended up going to the property and finishing most of the items on P*** follow up list in JanuaryI did leave a small list for P*** people to finish Based on the initial list for make ready repairs - see attachment "Repairs" page 22, we sent in our people to do the repairs Then on December 23rd P*** informed me of additional issues that needed fixed See attachment "Repairs" page and On January 11th 2016, I sent P*** a list of needed repairs that they missed on their December 23rd list to me - attachment "repairs" page In fact, I fixed more issues that were on their list (Again, I fixed the repairs because I was informed that they could not do it in a timely manner see attachment "Repairs" page 14.) I was shocked to have received my owners statement showing $for those repairs as they weren't that big of a deal I just ran out of time I'm glad that I now have the invoice (attached to Revdex.com complaint response) to see what was really done More stuff not on my list Additionally I replaced detectors and have a receipt so I'm not sure why we were charged for that. You will note that a new bathroom fan and weather stripping were not noted on any of the attached documents to include our new tenant's inspection check list See attachment "Repairs" page 24.There is no documentation indicating a new bath fan or weather stripping was needed at our rental property The current tenant has authorized me to give Revdex.com his contact information to confirm that the fan worked properly and a work order had not been requested I personally completed the final work on the property and used both fans in both bathrooms and they both worked properly This repair was not needed and it was charged to us because we would never know the work was not needed It was purely coincidental that we decided to fire them and found out that the property had work done that wasn't requested We are owed $for unnecessary repairs.Because of the incident above, I think it's very relevant that the business practices of this company and that of Seattle Handyman Services be thoroughly investigated for all property owners P*** does not provide the invoices for any work completed with the monthly owner statement You are not provided tenant contact information to follon their needs and their feelings about the property manager In fact, you receive a statement with the charges, you call to clarify charges, they read off what they did, you ask for the statement, and you never receive one This needs to change In the case above, the work simply wasn't needed and P*** is trying to cover up the mistake because it's a serious one I asked for documentation showing the work was needed, not to my surprise, none surfaced If he had provided it, I would have dropped this and never would have filed a complaint In reference to the RRIO inspection fee, had they provided the attachment they provided the Revdex.com, we would not have reported this issue Our documents showed the money left but never came back I'm satisfied with this outcome Thank you for agreeing to credit us the $management fee I will go ahead and waive the fees I'm requesting for the bill they failed to pay following notice of termination which resulted in a collections notice being issued to us However, if my husband's credit is tarnished by this, we intend to seek damages as this was an intentional act In years, a bill wasn't missed I find it damning that a bill goes to collections following notice of termination The laundry room repair was not to 'open and expose the leak from above' See attachment "Correspondence laundry room ceiling" The plumbing repair was 6/2/ The maintenance repair was 7/13/ I informed him on May 18th to send in a plumber and to fix the hole Rightfully, we should be credited the $we were charged for the hole to be fixed Further, the tenant complained that the hole was there the entire time they lived there In response to the communications portion of Dave's response, there weren't any communication issues between my husband and I The issue was that Dave was not responding in a timely manner and my husband sent him a string of unanswered emails that ended with Dave informing me that he would no longer deal with *** See Attachment "communication rebuttal" Dave picks and chooses the emails he wants to respond to In fact, I notified him on April 1st and 2nd that we were terminating his services He did not respond to meThen on the 7th I sent a more direct email and he FINALLY responded They did not answer emails in a timely manner See all the correspondence between both parties instead of their extracted version Again, my condolences for your loss Dave However, we still want all of our invoices and other documents for the house I highly doubt you physically put these packets together as you have a fairly large staff Please send all of our documents, invoices, and keys.In conclusion, I believe there is more than enough evidence showing that there are some unethical situations going on within this company One, charging us for unnecessary work That was a service call that should not have been paid, you don't make a mistake and pass it on to the unknowing Second, we were charged for a hole to be closed up that was never fixed Lastly, this complaint is warranted When you are charged for services not needed and not rendered, there's a problem I tried to settle this and all of my emails went unanswered Dave does not respond in a timely manner, if at all If you call, you goes to voicemail and he will "claim" to have called back and say that he was not able to leave a voicemail However, our phones will have no record of anyone calling and further no one else seems to have a problem leaving messages, only him, hmmm Further, the only miscommunication was between P*** and us They failed to notify us of our tenants leaving due to failing to have the correct email address Even in the final correspondence, they still didn't have ***'s email address correct In addition to the $management fee being credited to us, I expect to see an additional $for the two disputed "repairs" above and all our documents, invoices, keys etc to be mailed to us.
Sincerely,*** ***
[redacted], please let me know if you receive this
message.
These docs were sent last month along with the key to the house.
The key was taped between two thin pieces of cardboard
and mailed in a standard envelope to the following address:
[redacted]Portland, OR 97229
This is the most recent address we have on file.
We never received this mail back so assumed you received it.
Please confirm.