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Dave Post Company

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Dave Post Company Reviews (1)

Initial Business Response /* (1000, 5, 2015/04/29) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
On the written estimate there a note to clean gutters install gutter gaurds, and do fire pit, but there was no charge listed due to how much...

time it would take.When we got to the job grass was well over a foot tall, and we did not charge anymore to cut,we also cleaned more of the front than what customer wanted, yes we did pile brush on one side of woods due to owner wanted us to put it on someone elses property.And that is against the law. We installed the fire pit and cleaned gutters at NO CHARGE. This job should have been around the $1000. mark and we only charged $385. We did go back and move brush to a differnt location for no charge. And as for not responding I was in an important meeting when she called and she left no message to call her back, she did text me and I responded back when time allowed.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Before [redacted] responded to this complaint he text me and said, "Just seen your complaint on the Revdex.com, check your estimate before posting lies..." This man is very unprofessional and I would hate to see anyone get taken by him as I have. The written estimate shows $112.50 for mulch, $227.50 ($65 per hour) for general clean up and $45 for mowing. Under that it shows *clean gutters-gutter guards *install fire pit. I HIRED Mr. [redacted] to do ALL of these jobs! He did not, at anytime, say or write in his estimate that the fire pit and gutters were being done for free! I would have never paid someone $385 to mow, spread a very small amount of mulch, and cut a few branches. The "general Clean up" that was done by this company took absolutely no where near 3 1/2 hours!! He also stated in his most recent text to me that "the gutter guards didn't fit properly and I will not install a product I don't feel comfortable using". I showed him the gutter guards on the day of the estimate and my husband has already installed it PERFECTLY! As for the foot high grass, the job was supposed to be done on the week of April !6, however, we had rain the entire week before so he had to reschedule for April 22, a week later! Mr. [redacted] did not do more of the front natural area than I asked as he stated and the pile of brush was to be put behind our storage building at the back of our property which extends back about 1/2 an acre from the building (which is exactly were it was put when his men returned). He also stated in his last text, after they returned to move the brush, "the guys were supposed to remove what leaves that were under deck and I didn't know they didn't do that". He never made any offer to send anyone back to do the leaves or the gutter guard. It does not make sense to list clean gutters, install gutter guards and do fire pit on an estimate and say there is no charge listed due to how much time it would take. If the jobs were too time consuming why did Mr. [redacted] accept the job? I would have NEVER paid anyone $1000 for these jobs and Mr. [redacted] is sadly mistaken if he believes that his work is worth that amount. My hope is that this complaint will be helpful in preventing anyone else from going through the stressful time I have went through with this company.
Final Business Response /* (4000, 12, 2015/05/12) */
I'll be more than happy to refund you more than what your asking if you can get 2 quotes , here is what we did.1.Installed 4 cubic yards of mulch, cleared out wooded area 75'x90' weed eated that areea and moved all debris approx 200' away. Cleaned gutters and down spouts. Leveled area for fire pit and installed. Mowed approx 3/4 acre of grass that was 12" or talled, picked up 2 5 gallon buckets of trash. Removed leaves that were plied up around house and a/c unit. And along drive way.
And it was 4 men 4 hrs to complete this job. I've been in this business for 20 years and this is the first complaint that i've had.If you can find someone that has insurance and has been in business for some time that can give you a written quote for the work we performed cheaper. I will gladly pay you the diffence.And the last note your husband was there when the guys came back out and he said everything looked just fine.
Final Consumer Response /* (4200, 14, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, if it took 4 men 4 hours to do what you stated, why would you only quote me for 3.5 and still say that you did the fire pit and gutter cleaning for free? If those things were done for free then it didn't take you 3.5 hours to do the things I hired you for and you owe me even more of a refund! Secondly, your description of the work you did is grossly exaggerated! The wooded area was/still is covered in dead leaves so there was nothing to weed eat. It is nothing but trees, no grass, and there was only sticks and brush in the pile that was NOT removed when you were done. No leaves were removed from that natural area. If they were removed, as you say, where were they placed? You said previously that I told you to dispose of the debris unlawfully so how would you know where to put the leaves and not the brush?. (I have photos of all these areas if proof is needed.) The brush that was piled in the area was only removed AFTER I complained and not as part of the job. There was only two items of so called 'trash" in my yard, an old phone book and an old newspaper, that were both lying beside my front porch and were not removed by you at all. As for the leave removal around house, that was part of what I paid you for and it was NOT finished. Apparently you have people working for you that are untrustworthy, since they told you that my husband said "everything looked just fine", when he DID NOT. They obviously do not tell you the truth because they did not tell you that they didn't remove the leaves from under my deck when you had them return to move the brush pile, as you said in your text to me that day, "that the guys were supposed to remove what leaves that were under deck. And I didn't know they didn't do that." Lastly, I think we all know that it would be impossible for me to have 2 different landscape companies to come out to my house, at this time of year, to give estimates for work that I am NOT going to hire them to do! I could get estimates for the work that YOU did not finish, however, I'm sure you will come out on the losing end of that deal! I have not disputed the cost of the job you were hired to do so I do not need any other estimates. I am unhappy with the job that you DID NOT finish. YOU were the one to give the estimate! If it took you and 3 other guys longer than what you quoted me then that is YOUR fault! YOU were the one who determined how long it would take you guys and that supposedly did not even include the "free" fire pit and gutter clean. I have never filed a complaint on a business before and have had my yards mowed/landscaped by professionals for the last 10 years. This has been the most unprofessional business I have ever worked with.

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Address: 6166 S Nc Highway 62, Burlington, North Carolina, United States, 27215-9296

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