Dave Sinclair Chrysler Dodge Jeep RAM

his is [redacted] We receive credit apps and leads from several sources, one of which is [redacted] We received the credit app from [redacted] and followed the same process we always haveWe can't make up information to run credit checks, someone has to send us the information before we can do anythingI was fortunate to have my [redacted] rep walk into our building just as I was calling Ms* backI confirmed with our rep that the app came from them, and that we follow the same process as all dealers when receiving a credit app from them, namely, run the credit and try and contact the customerIt turns out that Ms* had been in contact with one of our salesman a couple days before this, requesting assistance on securing financing for purchasing a new truck, so when the credit app came in, it made perfect sense to run her creditI have no way of knowing if the applicant only wanted a "soft" pull on their credit, and we (as a dealer) have no way of doing a "soft" pullMs* told me where she applied, and I followed her instructions till I found the appropriate page on a chrysler.com websiteI could then see where Ms*'s questions were coming fromUnfortunately, we are not privy to those kinds of details.I have called Ms* back, and left her a message, including my personal cell number, to call me back.Long story short, everything we have done is logical and not underhanded in any way, shape or form, and is standard industry practiceChrysler has a lot of lawyers on their payroll, and I have none, so I'm sure they have been fully compliant on this kind of deal.Thank you, [redacted]

The factory requires us to have the battery in the vehicle when testing for problems. I have attached the relevant page from the Warranty Administration Manual. There are several reasons for this requirement, #being that they want to see if any other codes come up that would indicate a
reason for the battery being low, or not holding a charge. There may be an unknown draw on the battery that no one knows about, and just replacing the battery will fix the symptom, but not the problem. Mr*** may still have a problem that just replacing the battery will not fix, it will just delay the problem for a while. I know in this case bringing the vehicle here was a pain for him, but our hands are tied. We are required to remain warranty compliant, it is one of the basic tenets of the franchise agreement. He could have borrowed a battery and put it in the van and driven it here, and then put the problem battery back in it, and then we could have run it through as a warranty claim. Actually, he could probably still do that, now that I think about it. Tell him to contact me, and if he's still got the original battery, he can throw it in the back of his van and we can test it when he gets here

Complaint: [redacted]
I am rejecting this response because: they're lying. Flat out lying. I've already explained the details in my previous communication. 
Sincerely,
[redacted]

his is [redacted]. We receive credit apps and leads from several sources, one of which is [redacted]. We received the credit app from [redacted] and followed the same process we always have. We can't make up information to run credit checks, someone has to send us the information...

before we can do anything. I was fortunate to have my [redacted] rep walk into our building just as I was calling Ms. * back. I confirmed with our rep that the app came from them, and that we follow the same process as all dealers when receiving a credit app from them, namely, run the credit and try and contact the customer. It turns out that Ms. * had been in contact with one of our salesman a couple days before this, requesting assistance on securing financing for purchasing a new truck, so when the credit app came in, it made perfect sense to run her credit. I have no way of knowing if the applicant only wanted a "soft" pull on their credit, and we (as a dealer) have no way of doing a "soft" pull. Ms. * told me where she applied, and I followed her instructions till I found the appropriate page on a chrysler.com website. I could then see where Ms. *'s questions were coming from. Unfortunately, we are not privy to those kinds of details.I have called Ms. * back, and left her a message, including my personal cell number, to call me back.Long story short, everything we have done is logical and not underhanded in any way, shape or form, and is standard industry practice. Chrysler has a lot of lawyers on their payroll, and I have none, so I'm sure they have been fully compliant on this kind of deal.Thank you,  [redacted]