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Dave Sinclair Ford Inc

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Dave Sinclair Ford Inc Reviews (10)

I have called *** *** twice and have not gotten a return call yet,
I will continue to call and try and resolve her complaint
Thank You
*** ***
President
Dave Sinclair Ford

This issue has been resolved by the business and I am satisfied with their response

Initial Business Response /* (1000, 5, 2015/06/26) */
We deny ALL allegations due to the fact they are NOT trueIn the interest of customer satisfaction we will put a $credit on account for Ms*** to use at her discretion
Thank You

Tiffany and myself have been playing phone tag unintentionally. I have added another person to the equation, [redacted], Customer Relations Manager, in order to make contact.
Thank You
 
[redacted]
President
Dave Sinclair Ford

Initial Business Response /* (1000, 5, 2015/12/05) */
this complaint was filed on 12-2-15.
our records show we issued the credit on the Visa card that was used on 11-25-15. our goal is customer satisfaction and to always fix it right the first time and only charge one time. the customer said it...

wasn't right and we made it right be refunding their money.

We are very proud of our customer service at Dave Sinclair Ford. Mr. [redacted] said there was a scratch on his front bumper valance when he was picking his car up from our service department. It was stated it was not there previous to the service visit. The manager inspected the vehicle and his opinion...

was it did not look like a recent scratch. As Mr. [redacted] states there was no intention to be unprofessional or confrontational. Unfortunately that was the impression given. We have followed up with Mr. [redacted] and invited him in for another review and or fix. This happened Friday June 3. We inspected the vehicle and buffed the area involved then touched it up with some touch up paint. Mr. [redacted] said he was satisfied.

Initial Business Response /* (1000, 5, 2016/03/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@davesinclair.com
according to our records all the proper documents and authorizations were signed by the customer in advance of seeking credit approval...

for a car loan. A loan approval was secured but not to the customers liking. If there was misommunication in the process it was not intentional. unfortunately we have NO control over the credit reporting agencies. we use www.annaulcreditreport.com to see what is affecting a customers credit score.

I have called Mr. [redacted] and have been unable to reach him.  My car still leaks, the...

transmission has been recalled 3 times, the struts are bad, they lost my car on their lot for 2 weeks and they refused to pay for my rental car.They can call me on Monday's and Tuesday's as they are the best days to reach me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

If we had the authority we would fix the hood, roof, windshield, etc. and have Ford Motor Company reimburse us under warranty. These "defects" were not on the vehicle at delivery therefore it is a Ford Motor Company decision not a dealer decision.They require pre-approval for any paint work. They...

denied the warranty claim we submitted with approximately 20 photos attached "due to impact from stone/road debris" per their response. We have asked a Ford Motor Company representative to meet with Mr. [redacted] in person and we're waiting for a confirmation date and time. This is similar to what happens when you have an automobile accident and you contact your insurance company for coverage. We can do the repair but not until authorized by the insurance company.  In this instance we can do the repair but not until authorized by Ford Motor Company

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Address: 7466 S Lindbergh Blvd, Saint Louis, Missouri, United States, 63125-4898

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