Dave's Auto Service

If you are looking for someone whom you can trust to give you honest, thorough and trustworthy service, you've found it in *** *** has been in the business for over years and integrity is in every job he performs It doesn't matter what type of vehicle you drive, he is the person you want working on it! I have taken my vehicles, my kids vehicles and my grandchildren's vehicles to be repaired because I know the work *** does is done right, and priced fair His integrity is incredible

As I stated I originally told the consumer not to even get the car fix and gave her keys back to her and she left. She came back and decided she wanted the brakes done. I fixed the brakes and she still said they were not right. I re-bleed the brakes for her and did everything that I was suppose to do. The brakes should be fine. I don't know what she is talking about her water filler. I only did the brakes

*** brought her van came in on 7/12/to have me look at the brakes and why it was over heatingAfter looking at the van, I saw it needed front and rear breaksThe van over heated after running for five minutes. It needed a radiator and flushThe radiator was solid rustI called Sophe
and told her what the vehicle needed done. She asked me if the van was worth fixing and I told her no it was not because the van had over 230,miles and she would never get her money worth out of itShe came in for the keys and said she would pick it up laterThe van then sat there for daysShe returned to the shop with the key and said to fix the van on Saturday 7115/17. I told her it would be mid week before I could get ta itThe, On 7/18/she came in and picked up the keys again, saying that she had bought a new car somewhere on south park and I told her that was a good idea. She asked me if she could leaver her van here for a few daysOn 7/21/she then dropped off the keys again, stating she wanted the van fixedSo we worked on the van on the 22nd and 24th. She came in on the 25th to pick it up and pay for itShe got into the van, started it up and immediately said it was the same as when she brought it in, with out even driving itf test drove the van, the brakes were fine and the radiator did not over heat at allShe called and complained, so I asked her to bring it back inI adjusted the brakes and bleed them again, at that time I noticed the water pump was leakingI gave her a receipt stating what I foundThe water at that time I noticed the water pump was leakingI gave her a receipt stating what I foundThe water pump must have just started leaking because I pressure tested the system

Most of this is fabricatedHe's not an honest person.The Van ran the same as when I came thereNo leaks except my water filler to clean windowsHe took my money I have no parts that were removed from my VanNo leaks from the water pumpHeres proof I have to rent cars

On October 18th the customer brought her vehicle in to our facility for an oil change with the vehicle mileage at 139,As one of our service technicians drove the vehicle onto the lift to perform the service he made note that he could hear o ticking noise coming from the engineUpon further
inspection of the old oil change sticker from the previous service stated the last oil service was performed at 128,miles on May 5thAfter informing the customer it had been almost 11,miles since her last service she stated that she had been ill and her boyfriend had been driving the vehicle during that time and she knew that it was beyond the recommended service time.The following day the customer returned and stated that while driving the previous day she noticed a rattle from the engineShe then said that her boyfriend added one quart of oil to the engineIn front or the customer I removed the dipstick and inspected itThe dipstick showed that it was approximately one quart over fullWe have performed the customers service for many years and have done oil changes on this vehicle and many like it so we know the correct amount of oil the vehicle needsFurthermore we do not use bulk oil for our services, instead preferring to use individual quart bottles making it a safe and foolproof way to use the proper recommended amount of oilWhile talking with the customer I noted a slight ticking noise and asked if that was the sound she had heardShe said that it was not and the noise had been much louderA couple of weeks later the customer celled and stated that once again while driving the vehicle she observed a rattleShe asked if it was possible that the oil pump was going badI told her that it was a possibility but I was unable to diagnose the issue over the phoneI asked her if the oil gauge showed what the oil pressure was at that time and the customer stated she did not know how to check thatDuring that conversation I recommended she bring the vehicle in so I could further diagnose the problemThe customer did not come In and that was the last contact we have had with herUnfortunately this complaint has taken us by surpriseWe stand proudly behind our reputation, which has been unblemished after years in the automotive service industryWe hope for a positive resolution for all parties in this complaintSince we are now aware that the customer is unhappy we would very much like to be in contact with her, to try to resolve this amicably
David L***, Owner