We’re disappointed to learn that Ms [redacted] is unhappy with her home and the experience she’s had That is both unusual and unexpected for any Epcon customerIn an effort to satisfy the homeowner’s expectations, we are willing to replace the faucet and will be in contact with her to obtain her agreement to this proposed resolution
The process of developing a new community is quite extensive and can take several months if not years considering the time needed for plan review, due diligence, zoning approval, land acquisition, etcBefore we officially launch a new community, there is much information that cannot be confirmed with absolute certainty (i.ephasing, number of homes, date of common cement of construction, and pricing, just to name a few); for this reason we do not give out information about a future community at such an early stage in development to prospective buyers Releasing bits and pieces of information in the early stages, including pricing, that will almost certainly change by the time we are ready to launch a new community, would only serve to confuse and frustrate prospective buyers Regarding the range of pricing, communities in different locations will vary considerably in the cost of development, timing, land acquisition, and number of total sites, to name just a few factors; for those reasons the individual base prices of homes from community-to-community will also vary in due degree As a builder, when we enter into a firm contract with a buyer we take considerable risk holding a home site off the market for months, then building a home according to individual buyers’ specifications that will in turn not close for several months For that reason, it is a standard industry procedure to collect a down payment, or deposit, as a good faith measure that buyers will close on the home they contractually agreed to purchase Epcon Communities’ standard deposit schedule is a $5,earnest money deposit at contract, followed by a $25,additional deposit within days of signing the purchase agreement This equates to less than 10% of the purchase price of the majority of all homes we build, and is considered fair and reasonable by industry standards It is also a standard building industry practice to retain deposits paid if buyers default on closing on their home In this particular circumstance, the customers’ $1,reservation deposit has been processed for a full refund It is our intention to continue to build and deliver low-maintenance homes and communities of exceptional quality, as well as to create a remarkable customer experience in every encounter along the way We are sincerely disappointed your experience did not live up to our high standards, and we will strive to continue to improve our processes where possible
This complaint has been resolved! Tks for your help! It is amazing how quick something can be resolved when the Revdex.com gets involved!!! Great job [redacted]
Prior to closing on her home, Epcon gave the customer a credit to be used towards upgrades due to a delay in starting construction on her homeThe customer selected, at her discretion, a hands-free faucet in place of the standard faucet provided by us. Based on customer complaints Epcon
warranty personnel and management, as well has a third-party plumber, have visited the home and inspected the faucet on three separate occasions. There are no apparent defects with the faucet, nor could the leaking be replicated at the time of any of the visitsThe customer has however stated to our personnel several times her dislike of the faucet because it is a hands-free model and uses too many batteries. Flooring issues were discussed with the customer and resolved prior to closing with the involvement of the customer’s real estate agentThe floor was not defective or installed incorrectlyThe customer didn't like the transition from wood to vinyl and her realtor offered to pay for an upgrade in order for the buyer to close. We will continue to work with this homeowner to find a resolution to the faucet issue
This complaint has been resolved! Tks for your help! It is amazing how quick something can be resolved when the Revdex.com gets involved!!! Great job*** ***
First of all there was no info on the facet I did not know it was battery operated that is an inconvenience but I can live with replacing batteries but cannot live with water constantly on my granite counterIf they had any respect for their customers they would have just replaced it....as for their plumbers well when you send out someone who takes apart a fawcet and two hours later they still can’t get it back together?????what kind of plumber is that? The floor situation was a total lie yes I ordered laminate but they installed so there was a dip in the floor so coming out of the laundry room you trippedAll they had to do was make the floor even and they wouldn’t even do thatThis company has lied to us from day one....not just us everyone in this development has an Epcon storyThe day we moved I was cooking and list all power in the kitchen call Romanoff elec who did the electricity they came out said well the good news is I can fix it the bad news is was not really up to code???? How does that happen? In June we lost power in the garage and on Sunday we list power in the courtyard!!!! So many things they try to to scrimp in like a company that will do the job right and how did all these issues pass inspections!!! I am so tired of fighting battles with EpconWe haven’t even lived here a year and issues are unbelievableI will give them credit for fixing our front porch concrete and the walk leading up to the house but right now that’s itThere has always been miscommunication with this company and it’s buyershere is another example Angela out salesperson who’s no longer with them told us Spectrum was the cable provider but what she failed to say not on our side of the street it was a nightmare which once again I came to the Revdex.com and you did help get the situation resolved but not before a lot of problems...Epcon never conveys the truth because the right hand does not know what the right hand is doing....I wrote a page letters to the owners about my concerns and never even received a responseNo respect for customers except for when you are signing a contract!!!!
The
process of developing a new community is quite extensive and can take several
months if not years considering the time needed for plan review, due diligence,
zoning approval, land acquisition, etcBefore we officially launch a new
community, there is much information that cannot be
confirmed with absolute
certainty (i.ephasing, number of homes, date of common cement of
construction, and pricing, just to name a few); for this reason we do not give
out information about a future community at such an early stage in development
to prospective buyers. Releasing bits and pieces of information in the
early stages, including pricing, that will almost certainly change by the time
we are ready to launch a new community, would only serve to confuse and
frustrate prospective buyers
Regarding
the range of pricing, communities in different locations will vary considerably
in the cost of development, timing, land acquisition, and number of total
sites, to name just a few factors; for those reasons the individual base prices
of homes from community-to-community will also vary in due degree.
As
a builder, when we enter into a firm contract with a buyer we take considerable
risk holding a home site off the market for months, then building a home
according to individual buyers’ specifications that will in turn not close for several
months. For that reason, it is a standard industry procedure to collect a
down payment, or deposit, as a good faith measure that buyers will close on the
home they contractually agreed to purchase. Epcon Communities’ standard
deposit schedule is a $5,earnest money deposit at contract, followed by a
$25,additional deposit within days of signing the purchase
agreement. This equates to less than 10% of the purchase price of the
majority of all homes we build, and is considered fair and reasonable by industry
standards. It is also a standard building industry practice to retain
deposits paid if buyers default on closing on their home. In this
particular circumstance, the customers’ $1,reservation deposit has been
processed for a full refund
It
is our intention to continue to build and deliver low-maintenance homes and
communities of exceptional quality, as well as to create a remarkable customer
experience in every encounter along the way. We are sincerely
disappointed your experience did not live up to our high standards, and we will
strive to continue to improve our processes where possible
We’re disappointed to learn that Ms*** is unhappy with her home and the experience she’s had. That is both unusual and unexpected for any Epcon customer. In an effort to satisfy the homeowner’s expectations, we are willing to replace the faucet and will be in contact with her to obtain her agreement to this proposed resolution
We’re disappointed to learn that Ms [redacted] is unhappy with her home and the experience she’s had That is both unusual and unexpected for any Epcon customerIn an effort to satisfy the homeowner’s expectations, we are willing to replace the faucet and will be in contact with her to obtain her agreement to this proposed resolution
The process of developing a new community is quite extensive and can take several months if not years considering the time needed for plan review, due diligence, zoning approval, land acquisition, etcBefore we officially launch a new community, there is much information that cannot be confirmed with absolute certainty (i.ephasing, number of homes, date of common cement of construction, and pricing, just to name a few); for this reason we do not give out information about a future community at such an early stage in development to prospective buyers Releasing bits and pieces of information in the early stages, including pricing, that will almost certainly change by the time we are ready to launch a new community, would only serve to confuse and frustrate prospective buyers Regarding the range of pricing, communities in different locations will vary considerably in the cost of development, timing, land acquisition, and number of total sites, to name just a few factors; for those reasons the individual base prices of homes from community-to-community will also vary in due degree As a builder, when we enter into a firm contract with a buyer we take considerable risk holding a home site off the market for months, then building a home according to individual buyers’ specifications that will in turn not close for several months For that reason, it is a standard industry procedure to collect a down payment, or deposit, as a good faith measure that buyers will close on the home they contractually agreed to purchase Epcon Communities’ standard deposit schedule is a $5,earnest money deposit at contract, followed by a $25,additional deposit within days of signing the purchase agreement This equates to less than 10% of the purchase price of the majority of all homes we build, and is considered fair and reasonable by industry standards It is also a standard building industry practice to retain deposits paid if buyers default on closing on their home In this particular circumstance, the customers’ $1,reservation deposit has been processed for a full refund It is our intention to continue to build and deliver low-maintenance homes and communities of exceptional quality, as well as to create a remarkable customer experience in every encounter along the way We are sincerely disappointed your experience did not live up to our high standards, and we will strive to continue to improve our processes where possible
This complaint has been resolved! Tks for your help! It is amazing how quick something can be resolved when the Revdex.com gets involved!!! Great job [redacted]
Prior to closing on her home, Epcon gave the customer a credit to be used towards upgrades due to a delay in starting construction on her homeThe customer selected, at her discretion, a hands-free faucet in place of the standard faucet provided by us. Based on customer complaints Epcon
warranty personnel and management, as well has a third-party plumber, have visited the home and inspected the faucet on three separate occasions. There are no apparent defects with the faucet, nor could the leaking be replicated at the time of any of the visitsThe customer has however stated to our personnel several times her dislike of the faucet because it is a hands-free model and uses too many batteries. Flooring issues were discussed with the customer and resolved prior to closing with the involvement of the customer’s real estate agentThe floor was not defective or installed incorrectlyThe customer didn't like the transition from wood to vinyl and her realtor offered to pay for an upgrade in order for the buyer to close. We will continue to work with this homeowner to find a resolution to the faucet issue
This complaint has been resolved! Tks for your help! It is amazing how quick something can be resolved when the Revdex.com gets involved!!! Great job*** ***
First of all there was no info on the facet I did not know it was battery operated that is an inconvenience but I can live with replacing batteries but cannot live with water constantly on my granite counterIf they had any respect for their customers they would have just replaced it....as for their plumbers well when you send out someone who takes apart a fawcet and two hours later they still can’t get it back together?????what kind of plumber is that? The floor situation was a total lie yes I ordered laminate but they installed so there was a dip in the floor so coming out of the laundry room you trippedAll they had to do was make the floor even and they wouldn’t even do thatThis company has lied to us from day one....not just us everyone in this development has an Epcon storyThe day we moved I was cooking and list all power in the kitchen call Romanoff elec who did the electricity they came out said well the good news is I can fix it the bad news is was not really up to code???? How does that happen? In June we lost power in the garage and on Sunday we list power in the courtyard!!!! So many things they try to to scrimp in like a company that will do the job right and how did all these issues pass inspections!!! I am so tired of fighting battles with EpconWe haven’t even lived here a year and issues are unbelievableI will give them credit for fixing our front porch concrete and the walk leading up to the house but right now that’s itThere has always been miscommunication with this company and it’s buyershere is another example Angela out salesperson who’s no longer with them told us Spectrum was the cable provider but what she failed to say not on our side of the street it was a nightmare which once again I came to the Revdex.com and you did help get the situation resolved but not before a lot of problems...Epcon never conveys the truth because the right hand does not know what the right hand is doing....I wrote a page letters to the owners about my concerns and never even received a responseNo respect for customers except for when you are signing a contract!!!!
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
The
process of developing a new community is quite extensive and can take several
months if not years considering the time needed for plan review, due diligence,
zoning approval, land acquisition, etcBefore we officially launch a new
community, there is much information that cannot be
confirmed with absolute
certainty (i.ephasing, number of homes, date of common cement of
construction, and pricing, just to name a few); for this reason we do not give
out information about a future community at such an early stage in development
to prospective buyers. Releasing bits and pieces of information in the
early stages, including pricing, that will almost certainly change by the time
we are ready to launch a new community, would only serve to confuse and
frustrate prospective buyers
Regarding
the range of pricing, communities in different locations will vary considerably
in the cost of development, timing, land acquisition, and number of total
sites, to name just a few factors; for those reasons the individual base prices
of homes from community-to-community will also vary in due degree.
As
a builder, when we enter into a firm contract with a buyer we take considerable
risk holding a home site off the market for months, then building a home
according to individual buyers’ specifications that will in turn not close for several
months. For that reason, it is a standard industry procedure to collect a
down payment, or deposit, as a good faith measure that buyers will close on the
home they contractually agreed to purchase. Epcon Communities’ standard
deposit schedule is a $5,earnest money deposit at contract, followed by a
$25,additional deposit within days of signing the purchase
agreement. This equates to less than 10% of the purchase price of the
majority of all homes we build, and is considered fair and reasonable by industry
standards. It is also a standard building industry practice to retain
deposits paid if buyers default on closing on their home. In this
particular circumstance, the customers’ $1,reservation deposit has been
processed for a full refund
It
is our intention to continue to build and deliver low-maintenance homes and
communities of exceptional quality, as well as to create a remarkable customer
experience in every encounter along the way. We are sincerely
disappointed your experience did not live up to our high standards, and we will
strive to continue to improve our processes where possible
We’re disappointed to learn that Ms*** is unhappy with her home and the experience she’s had. That is both unusual and unexpected for any Epcon customer. In an effort to satisfy the homeowner’s expectations, we are willing to replace the faucet and will be in contact with her to obtain her agreement to this proposed resolution