Dave's Diesel

Initial Business Response / [redacted] (1000, 8, 2017/02/03) */ A detailed review of the customer's connection has been completed, and at this time the customer is receiving speeds he is currently eligible to receiveService upgrades are planned for his area in July of this yearAll eligible customers will be contacted If you continue to experience problems, please contact our technical support departmentWe understand that at times it may be difficult to get through due to call volume, but please wait on hold so we can review your connection as you experience the service concern As a courtesy, a week credit has been applied to your account Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sir: It is good to know you are able to provide a " detailed review of the customer's connection" without the bother of actually coming to my home I must say I take exception to this gobbly-gook phrase, "the customer is receiving speeds he is currently eligible to receive" Let me say I am curious where your definition(download speeds of Mbps) of Hi Speed internet came fromWhen I signed up I was told your network, "is designed to offer download speeds of up to Mbps" You have come nowhere close to what you promisedIn an attempt to be fair, the same day as I got notice of your response to my complaint, I decide to check speeds(***)The fastest was at 12:down up .50)..the slowest 10:the same night (.18up wouldn't register)Four minutes later (down and .42up) You are taking advantage of me because there is no other ISP available You offer only good Dial up and charge for High speed I'm not interested in what 'might' happen, I've been fed 'alternative facts' for a long timeAnd you are going to have better(according to you)service in July?? I do believe it will be at increased price!!! I am NOT interested in your insulting weeks free offer My monthly fee has to be reduced to the level of the service I am getting...good Dial Upat about $ [redacted] a month with a month free trial when the "new and improved" service becomes available ! You should [redacted] 'Hi Speed internet'You will find download speeds are in Kbps not your pathetic Mbps You are fleecing customers because there is no other realistic option !! Final Consumer Response / [redacted] (4200, 14, 2017/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) My response Sir: It is good to know you are able to provide a " detailed review of the customer's connection" without the bother of actually coming to my home I must say I take exception to this gobbly-gook phrase, "the customer is receiving speeds he is currently eligible to receive" Let me say I am curious where your definition(download speeds of Mbps) of Hi Speed internet came fromWhen I signed up I was told your network, "is designed to offer download speeds of up to Mbps" You have come nowhere close to what you promisedIn an attempt to be fair, the same day as I got notice of your response to my complaint, I decide to check speeds (Ookla)The fastest was at 12:down ; up .50)..the slowest 10:the same night (.18up wouldn't register)Four minutes later (down and .42up) You are taking advantage of me because there is no other ISP available You offer only good Dial up and charge for High speed I'm not interested in what 'might' happen, I've been fed 'alternative facts' for a long timeAnd you are going to have better(according to you)service in July?? I do believe it will be at increased price!!! I am NOT interested in you insulting weeks free offer My monthly fee has to be reduced to the level of the service I am getting...good Dial Upat about $ [redacted] a month with a month free trial when the "new and improved" service becomes available ! You should [redacted] 'Hi Speed internet'You will find download speeds are in Kbps not your pathetic Mbps You are fleecing customers because there is no other realistic option !! Final Business Response / [redacted] (4000, 12, 2017/02/06) */ For further assistance, please contact our technical support team to complete troubleshooting when slow speeds are being experiencedThis will provide us with further information in regards to your connection for service resolution

Initial Business Response / [redacted] (1000, 6, 2017/07/21) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] A service resolution was identified for customer, and a service call was scheduled for an immediate resolution Technicians completed the service call on July 21, The customer has provided feedback that the service has been restored, and is working now to his satisfaction An credit has been applied in response to the service levels he has experienced, and if he has any further concerns to contact our customer care team Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Attached is account documentation for the complaint id# [redacted] The service concern was resolved in early February, and customer did not begin to call in regards to service concerns until late December Based on service levels of 2-hours of slow speeds, which did not occur on a daily basis, we did add an additional week of credit *** [redacted] advised that no further credits will be provided to the customer If you have any further questions please let me know I will be on vacation beginning April 27th, returning May 7th Thank you, [redacted] Customer Care Manager Seaside Wireless Communications

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2017/06/15) */ A credit of one week has been applied to the customer's account in relation to the service concerns in MayA service call is being completed on June 19th to further address the connection concerns of the customerOnce the service call is completed, a credit review will occur, and the customer will be contacted A billing review request for a credit can be sent to our customer service department at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/08/03) */ Seaside's network does not currently serve this specific locationOur engineers have completed testing at this address in the past, and unfortunately we have exhausted all means to service this potential customerIn the event we have future plans to expand our network in that area we will be in immediate contact with the complainant Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can't understand how the company cannot provide service in their area, [redacted] Therefore we cannot obtain high speed internet serviceI understand companies can lease hard wire from other providers to provide internet service [redacted]

Initial Business Response /* (1000, 5, 2016/07/19)
*/
***
Reviewing his account does not show recent contact to identify his concerns for possible service resolution
In response to his complain, we have contacted him to identify any possible problems with his service as we do not have any current interruptions on the channel ***
Initial Consumer Rebuttal /* (3000, 8, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** was outIt is not out now, it is working as intended but two nights ago I called them and could not get throughJust because *** is working fine now does not mean that it was working earlier and I did call two nights ago and could not get though on the phoneIn addition to that two nights prior to that night in question the same thing happened and I could not get thoughA seaside rep contacted me since this complaint was filed and asked me if *** was working and I checked and at the time it was workingI am not lying about this issue ***
Final Business Response /* (4000, 22, 2016/07/26) */
The speeds are up to 50mbps*** is a high bandwidth user, and consistently downloads on a constant basisThis would affect his speed being received if completing testing while his download torrents are running and open, and connected via a routerWe have educated him in the past on this, and to obtain a true result of speed, the testing should be completed with the torrent program disabled, and the connection direct into the computer
We have also sent him copyright notices due to his infringement on copyrighted material
Final Consumer Response /* (2000, 24, 2016/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I can't be bothered***I don't expect to be reimbursed

Customer previously contacted customer service to inquire on faster speeds, and a review of his connection was completed to assess for eligibility for faster speeds. Engineering has approved testing at the customer's address, and they were contacted on May 24th, and a voicemail was left
to schedule a service call to test for faster speeds. Due to elevation and terrain, not all customers will be eligible for faster service speeds, but we will complete extensive testing to ensure the address is thoroughly reviewed for eligibility
The customer may contact customer service at *** Weekdays from 8:00am to 6:00pm, and Saturdays from 9:00am to 5:00pm to schedule his service call

I am rejecting this response because:
The service was affect dailywe called numerous amouts of time usage was higher due to being home during daytime hoursThos issue went from jun to jan not monthsWhen I needed it to do my business which I due when my children are in bed there was never any internet let alone just slow speedsThis company has lied to me and my beighbors and we are completely disgusted
I was added to the account years agoThis company needs to be repremanded due to its unfair business practices
We went with a completely different company and are ready to guve our story to the newsThe slow speeds were for a period of 4-hours dependant on the night
I am now not paying on this bill due to being lied to and the complete ignorance we have had to deal with included them hanging up on myself, I did not use any profane language that is why I was added to thr account so Justin with his health issues did not need to deal with these corrupt people
I want the account balance to be waived and that is the end of thisThey have caused so much grief that this is the least they can do
Their equipment should be taken down within a week not 4-weeks we want nothing more to do with this companyWe went with a higher priced company and had to pay a deposit so they can take all that into consideration of how upset we are!
The customer care representative has to understand we had another body in the home using the internet during the dayThat the usage has nothing to do with being treated like an ie, being lied to, or that the net never worked for months in the evening hours not 4!
Also I have no email from a higher upThere was a call but talking to them is pointless
Thank you,
*** ***

Attached is account documentation for the complaint id# ***. The service concern was resolved in early February, and customer did not begin to call in regards to service concerns until late December 2017.
Based on service levels of 2-hours of slow speeds, which did not occur on a daily basis, we did add an additional week of credit. *** *** advised that no further credits will be provided to the customer.
If you have any further questions please let me know.
I will be on vacation beginning April 27th, returning May 7th
Thank you,
*** ***
Customer Care Manager
Seaside Wireless Communications

Initial Business Response /* (1000, 5, 2016/09/09) */
***
Seaside Engineering has reviewed the service area for the customers concerns and have now finalized frequency plans,
which prior had caused the customer slow speedsRegular service has been restored for the customer, and monitoring of his connection over the past hrs have identified he is receiving full serviceIf customer experiences any further concerns, please contact our technical support department ***
Initial Consumer Rebuttal /* (2000, 7, 2016/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The internet has been restored and appears to be working ok for the time beingI personally am still experiencing slower connection speeds than previous and did ask for a service call to my residence to investigate thisMy email regarding this was not responded to and I would appreciate my request for a service call be addressedI think this is a completely reasonable request given the poor service that myself *** received over the past two monthI do accept that they have restored service to our neighborhood

Initial Business Response /* (1000, 6, 2017/07/21) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
A service resolution was identified for customer, and a service call was scheduled for an immediate resolution
Technicians completed the service call on July 21, The customer has provided feedback that the service has been restored, and is working now to his satisfaction
An credit has been applied in response to the service levels he has experienced, and if he has any further concerns to contact our customer care team
Initial Consumer Rebuttal /* (2000, 8, 2017/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Initial Business Response /* (1000, 8, 2017/08/14) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Thank you for providing feedback on our serviceA n additional week credit has been applied to your account
If you have any further concerns please contact our customer care team
Initial Consumer Rebuttal /* (2000, 10, 2017/08/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for assisting me with this ongoing issueI will accept the week credit from Seaside Communications and continue as a customer for the present timeHowever, there needs to be an upgrade to their system to deal with technical issues in a timely mannerBeing kept on hold for more than mins without speaking to a company representative and not having an option to leave a call back number is unacceptable business practice and very frustrating for the customer

Initial Business Response /* (1000, 5, 2016/08/03) */
Seaside's network does not currently serve this specific locationOur engineers have completed testing at this address in the past, and unfortunately we have exhausted all means to service this potential customerIn the event we have future
plans to expand our network in that area we will be in immediate contact with the complainant
Initial Consumer Rebuttal /* (3000, 7, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't understand how the company cannot provide service in their area, *** Therefore we cannot obtain high speed internet serviceI understand companies can lease hard wire from other providers to provide internet service ***

Initial Business Response /* (1000, 5, 2017/06/15) */
A credit of one week has been applied to the customer's account in relation to the service concerns in MayA service call is being completed on June 19th to further address the connection concerns of the customerOnce the service call is
completed, a credit review will occur, and the customer will be contacted
A billing review request for a credit can be sent to our customer service department at ***
Initial Consumer Rebuttal /* (2000, 7, 2017/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2017/02/03) */
A detailed review of the customer's connection has been completed, and at this time the customer is receiving speeds he is currently eligible to receiveService upgrades are planned for his area in July of this yearAll eligible customers
will be contacted
If you continue to experience problems, please contact our technical support departmentWe understand that at times it may be difficult to get through due to call volume, but please wait on hold so we can review your connection as you experience the service concern
As a courtesy, a week credit has been applied to your account
Initial Consumer Rebuttal /* (3000, 10, 2017/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sir:
It is good to know you are able to provide a " detailed review of the customer's connection" without the bother of actually coming to my home
I must say I take exception to this gobbly-gook phrase, "the customer is receiving speeds he is currently eligible to receive" Let me say I am curious where your definition(download speeds of Mbps) of Hi Speed internet came fromWhen I signed up I was told your network, "is designed to offer download speeds of up to Mbps" You have come nowhere close to what you promisedIn an attempt to be fair, the same day as I got notice of your response to my complaint, I decide to check speeds(***)The fastest was at 12:down up .50)..the slowest 10:the same night (.18up wouldn't register)Four minutes later (down and .42up)
You are taking advantage of me because there is no other ISP available
You offer only good Dial up and charge for High speed
I'm not interested in what 'might' happen, I've been fed 'alternative facts' for a long timeAnd you are going to have better(according to you)service in July?? I do believe it will be at increased price!!!
I am NOT interested in your insulting weeks free offer
My monthly fee has to be reduced to the level of the service I am getting...good Dial Upat about $*** a month with a month free trial when the "new and improved" service becomes available !
You should *** 'Hi Speed internet'You will find download speeds are in Kbps not your pathetic Mbps
You are fleecing customers because there is no other realistic option !!
Final Consumer Response /* (4200, 14, 2017/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response
Sir:
It is good to know you are able to provide a " detailed review of the customer's connection" without the bother of actually coming to my home
I must say I take exception to this gobbly-gook phrase, "the customer is receiving speeds he is currently eligible to receive" Let me say I am curious where your definition(download speeds of Mbps) of Hi Speed internet came fromWhen I signed up I was told your network, "is designed to offer download speeds of up to Mbps" You have come nowhere close to what you promisedIn an attempt to be fair, the same day as I got notice of your response to my complaint, I decide to check speeds (Ookla)The fastest was at 12:down ; up .50)..the slowest 10:the same night (.18up wouldn't register)Four minutes later (down and .42up)
You are taking advantage of me because there is no other ISP available
You offer only good Dial up and charge for High speed
I'm not interested in what 'might' happen, I've been fed 'alternative facts' for a long timeAnd you are going to have better(according to you)service in July?? I do believe it will be at increased price!!!
I am NOT interested in you insulting weeks free offer
My monthly fee has to be reduced to the level of the service I am getting...good Dial Upat about $*** a month with a month free trial when the "new and improved" service becomes available !
You should *** 'Hi Speed internet'You will find download speeds are in Kbps not your pathetic Mbps
You are fleecing customers because there is no other realistic option !!
Final Business Response /* (4000, 12, 2017/02/06) */
For further assistance, please contact our technical support team to complete troubleshooting when slow speeds are being experiencedThis will provide us with further information in regards to your connection for service resolution

Initial Business Response /* (1000, 5, 2015/08/26) */
***
The complaint received is not from the customer account holderPast and current reviews of the connection requires
detailed troubleshooting with the customerThis has been communicated to the account holder with a request for them to contact our technical support department
If the account holder could please contact us at *** to complete the troubleshooting, we will be of assistance in bringing forward a resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they have been extremely rude to me and of course to you guys they just go stonewall and say that im not the account holder so its not something I can do.***my internet is still horrible and they never ever listen and whn I call them they say nothing wrong and are very rude to me

Dear Revdex.com,
Customer listed is not the account holder for the service. We have applied a credit based on 2-hours of slow speeds occurring over a four month period, taken into account service levels were not affected on a daily basis. The situation has been resolved within
our service network in February by the addition of fiber service to additional network sites to alleviate congestion being experienced by customers. Customer usage of internet during this four month period demonstrated minimal effect by network congestion, and usage on the account was higher than in previous months.
Seaside Wireless' Chief of Operations has attempted to contact the customer as she requested requested, but was unable to leave a voicemail due the mailbox being full. A follemail was sent to her with his information, but no response was received by ***
On April 20, 2018, we received a call from the account holder Justin Lepper to cancel the account. During his call, profanity was used at our staff, and the call was required to be ended.
No further credits will be issued to the account holder
Regards,
*** ***
Customer Care Manager
Seaside Wireless Communications
*** *** *** ***

Initial Business Response /* (1000, 5, 2016/01/22) */
Seaside has actively been working with our customer to bring forward a resolutionA service call was completed in early January, and service remained unsatisfactory for customer resulting in follcallsA second service call was
scheduled, which was cancelled by the customer on January as service is now acceptableManager's name and extensions were provided and to contact us if service service levels are of concern again
A one week credit has been applied to the customer account for service interruptions

Initial Business Response /* (1000, 5, 2016/11/18) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We completed an extensive review of this customer's connectionService levels generally meet the standards offered
in the area in questionWe do, however, experience occasional issues due to traffic congestion, but this is infrequent and does not affect every customer in the area
The service offered is a base internet service, and activities such as streaming videos may cause buffering depending on the size of the video, and viewing standard (Standard definition v High Definition)Our customer has been informed of this, and we have advised ways to help reduce buffering
The area in question is included in our medium-term service upgrade program, and we anticipate being able to offer this customer higher Internet speeds in or around November
We previously provided this customer a one month credit, and we will now also apply an additional week courtesy credit
Initial Consumer Rebuttal /* (3000, 7, 2016/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the company's assessment of my problemThey contend that the service interruption is not "frequent" and blame me for trying to "stream video"Moreover, they claim that this is the message I have received in the pastThis is not the caseWhat I've been told is that this issue affects over customers and it occurs during high traffic timesHigh traffic times are every night and on weekendsThis, as you can clearly see, is not "infrequent"The company also contends that it only happens between 6-pm, this is also inaccurateIt happens frequently and is not restricted to those time periodsHigh traffic times can occur at anytime, people don't restrict their internet use to the evening
However, I now understand why the company will not do anything to provide reimbursement for loss of serviceThis issue is not going awayIt will be an entire months before it is fixed and they do not want to loose revenue for an entire year because their system is not workingWell, I'm sorry, but I continue to find it difficult to understand why I must pay for substandard serviceThe fact that my internet does not work properly because of an issue with a tower, that they are calling mb high speed in the first place, and that my internet will not work if we are having any "weather" such as rain or snow is ridiculousIt is ridiculous to the point of fraudulent!
I am willing to pay more for faster serviceI am willing to be reasonableFix the issue now or reimburse me for the times I cannot use my internet, a service I am paying for!
Regards, ***
Final Consumer Response /* (4200, 11, 2016/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve the technical issue causing my slow service (i.eSeaside has not fixed the tower equiptment in question) nor does it compensate me for my continuing slow service
Final Business Response /* (4000, 9, 2016/11/24) */
Seaside has previously provided a one month credit for service interruptions experienced in the past months, and provided an additional two weeksAt this time no further credits will be providedWe will review the customer's service on a monthly basis when requested, and any applicable credits will be provided