I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I originally hired [redacted] ***, on 1/31/to make my cabinets I was shown a sample cabinet door at his shop and was told he would order the doors from a cabinet door company in [redacted] AZI was told he would begin construction on the cabinets in one month and I gave him a check for $for a down payment [redacted] then came to my home to measureI was NEVER told that my swamp cooler would cause problems with the cabinetsIn my opinion if he had expressed concerns regarding the swamp cooler wouldn't he have had me sign a waiver regarding this? This issue was never addressed at the beginning or I certainly would not have ordered them from him In March after multiple attempts to catch [redacted] at his shop and multiple unanswered phone calls\ finally touched base with him re status of my cabinets At this time [redacted] told me things had gotten behind as he was going thru a divorceI told him I understood At this time [redacted] suggested in order to save money he build the cabinet doors rather than buy them from the [redacted] cabinet door companyHe assured me that he could build them as well as the [redacted] cabinet door companyHe also suggested that the do the kitchen counters as well I did agree to these suggestions and gave him during this time he came and did measurments four different timesHe stated that he liked to make sure his measurments were rightEven with all of his measurments there were LOTS of problemsFinally in June we got our cabinets and paid the final amount due of $The refigerator would not fit in the space and we had to tear out the new flooring under the refrigerator and the edge of the cabinet next to the refridgerator had to be cut down in order for fridge to fitThe sink did not line up with the window (photograph attached #A) and he did not allow for the kitchen sink plumbingIn order to get this to fit he had to make our counter two inches wider than and he then cut a large hole in the cabinet underneath the sink to accomadate the plumbing We were very excited after all this time to get the new cabinets and countersThey looked great and I did say I might have new stools made by***Three to Four weeks went by and we started having problems with the cabinetsSome of the doors started coming apart at the seams I took them back to [redacted] and he repaired themAt this time he gave us the excuse that the problem was caused by our swamp coolerThis was the first time that he had mentioned thisSeveral of the doors came apart a second and third time and he did repair themI beleive that he should have replaced themWe currently have several doors that have come apart and split (photograph attached #B & C) He wants to blame it on poor ventilation and a swamp coolerHe fails mention that my home has a open floor plan with two large ceiling fansMy kitchen is well ventilated We started having problems with the hingesThe hinges are the wrong type of hinge for our cabinetsThey are a flush mount hinge and should have three screwsThe way [redacted] had them attached they only have two 1/inch screws on the edge of a 3/inch board with no anchor screw on inch and inch doors (photograph attached #D)Therefore the part of the hinge that has the third screw hole just protrudes into the cabinet, causing packaging of stored items to tear and it can cause injury to those reaching into the cabinetsBesides the way they are mounted, the screws keep coming loose and we have actually had cabinet doors fall offWhen I complained about the hinges, [redacted] gave me a box of 3/inch screwsI did try the 3/inch screws but due to the way they are mounted that only lasts a short time before they loosen upI am now up to 1/inch screws in the doors and they are becoming looseNo matter the size of the screws this will continue to happen due to the way [redacted] has them mountedThe only cabinet doors that I am not having prolems with the hinges is the two doors below the sink that I mounted a block of wood behind, so that the third anchor screw could be mounted (photograph attached #E)It is the same door that [redacted] mentions that I pulled loose from the frame [redacted] claims that I called the hinges "st and crap" this is not trueThe hinges are a good hinge, just the wrong type of hinge for my cabinet The cabinets, drawers and wood work along counters are already loosing the finist is spotted and totally missing in some areasOf course when this was mentioned to ***, he states it is due to water getting on them [redacted] was told from the start that our kitchen gets used every dayMy wife cooks, bakes and cans, our kitchen is utilized every dayIf a spot of water is going to ruin the finish, he should have used a better finish We have had a another cabinet compay with over years experience come out and examine our cabinetsThis cabinet company buys their cabinet doors from a [redacted] cabinet door companyWe have been told that in years the cabinet maker has only had two experiences of the cabinet doors coming apart at the seamsHe states in those instances, he replaced the doorsHe states repairing them does not work, they will keep coming apart and states [redacted] should have replaced, not repaired themThe cabinet doors and drawer fronts will need to be replacedThe cabinet boxes and wood work will need to be refinished with a different type of finishHe states that the finish [redacted] used does not hold up I will be hiring this company to come in and replace the cabinet doors, drawers and refinishing all of the wood work for $ Most importantly the work will be done correctly and to my satisfaction Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I originally hired *** ***, on 1/31/to make my cabinets I was shown a sample cabinet door at his shop and was told he would order the doors from a cabinet door company in *** AZI was told he would begin construction on the cabinets in one month and I gave him a check for $for a down payment*** then came to my home to measureI was NEVER told that my swamp cooler would cause problems with the cabinetsIn my opinion if he had expressed concerns regarding the swamp cooler wouldn't he have had me sign a waiver regarding this? This issue was never addressed at the beginning or I certainly would not have ordered them from him
In March after multiple attempts to catch *** at his shop and multiple unanswered phone calls\ finally touched base with him re status of my cabinets At this time *** told me things had gotten behind as he was going thru a divorceI told him I understood At this time *** suggested in order to save money he build the cabinet doors rather than buy them from the *** cabinet door companyHe assured me that he could build them as well as the *** cabinet door companyHe also suggested that the do the kitchen counters as well I did agree to these suggestions and gave him during this time he came and did measurments four different timesHe stated that he liked to make sure his measurments were rightEven with all of his measurments there were LOTS of problemsFinally in June we got our cabinets and paid the final amount due of $The refigerator would not fit in the space and we had to tear out the new flooring under the refrigerator and the edge of the cabinet next to the refridgerator had to be cut down in order for fridge to fitThe sink did not line up with the window (photograph attached #A) and he did not allow for the kitchen sink plumbingIn order to get this to fit he had to make our counter two inches wider than and he then cut a large hole in the cabinet underneath the sink to accomadate the plumbing
We were very excited after all this time to get the new cabinets and countersThey looked great and I did say I might have new stools made by***Three to Four weeks went by and we started having problems with the cabinetsSome of the doors started coming apart at the seams I took them back to *** and he repaired themAt this time he gave us the excuse that the problem was caused by our swamp coolerThis was the first time that he had mentioned thisSeveral of the doors came apart a second and third time and he did repair themI beleive that he should have replaced themWe currently have several doors that have come apart and split (photograph attached #B & C)
He wants to blame it on poor ventilation and a swamp coolerHe fails mention that my home has a open floor plan with two large ceiling fansMy kitchen is well ventilated
We started having problems with the hingesThe hinges are the wrong type of hinge for our cabinetsThey are a flush mount hinge and should have three screwsThe way *** had them attached they only have two 1/inch screws on the edge of a 3/inch board with no anchor screw on inch and inch doors (photograph attached #D)Therefore the part of the hinge that has the third screw hole just protrudes into the cabinet, causing packaging of stored items to tear and it can cause injury to those reaching into the cabinetsBesides the way they are mounted, the screws keep coming loose and we have actually had cabinet doors fall offWhen I complained about the hinges, *** gave me a box of 3/inch screwsI did try the 3/inch screws but due to the way they are mounted that only lasts a short time before they loosen upI am now up to 1/inch screws in the doors and they are becoming looseNo matter the size of the screws this will continue to happen due to the way *** has them mountedThe only cabinet doors that I am not having prolems with the hinges is the two doors below the sink that I mounted a block of wood behind, so that the third anchor screw could be mounted (photograph attached #E)It is the same door that *** mentions that I pulled loose from the frame
*** claims that I called the hinges "st and crap" this is not trueThe hinges are a good hinge, just the wrong type of hinge for my cabinet
The cabinets, drawers and wood work along counters are already loosing the finist is spotted and totally missing in some areasOf course when this was mentioned to ***, he states it is due to water getting on them*** was told from the start that our kitchen gets used every dayMy wife cooks, bakes and cans, our kitchen is utilized every dayIf a spot of water is going to ruin the finish, he should have used a better finish
We have had a another cabinet compay with over years experience come out and examine our cabinetsThis cabinet company buys their cabinet doors from a *** cabinet door companyWe have been told that in years the cabinet maker has only had two experiences of the cabinet doors coming apart at the seamsHe states in those instances, he replaced the doorsHe states repairing them does not work, they will keep coming apart and states *** should have replaced, not repaired themThe cabinet doors and drawer fronts will need to be replacedThe cabinet boxes and wood work will need to be refinished with a different type of finishHe states that the finish *** used does not hold up
I will be hiring this company to come in and replace the cabinet doors, drawers and refinishing all of the wood work for $ Most importantly the work will be done correctly and to my satisfaction
Regards,
*** ***
Mr*** has signed an agreement to drop all complaints etcand has been paid $to resolve this matterPlease see attached copies of notarized signed agreements (he would not sign at the same time as Mr*** so each party has their individual signatures on the same agreement notarized separately) and the copies of the cashiers checks issued to Mr ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I originally hired [redacted] ***, on 1/31/to make my cabinets I was shown a sample cabinet door at his shop and was told he would order the doors from a cabinet door company in [redacted] AZI was told he would begin construction on the cabinets in one month and I gave him a check for $for a down payment [redacted] then came to my home to measureI was NEVER told that my swamp cooler would cause problems with the cabinetsIn my opinion if he had expressed concerns regarding the swamp cooler wouldn't he have had me sign a waiver regarding this? This issue was never addressed at the beginning or I certainly would not have ordered them from him In March after multiple attempts to catch [redacted] at his shop and multiple unanswered phone calls\ finally touched base with him re status of my cabinets At this time [redacted] told me things had gotten behind as he was going thru a divorceI told him I understood At this time [redacted] suggested in order to save money he build the cabinet doors rather than buy them from the [redacted] cabinet door companyHe assured me that he could build them as well as the [redacted] cabinet door companyHe also suggested that the do the kitchen counters as well I did agree to these suggestions and gave him during this time he came and did measurments four different timesHe stated that he liked to make sure his measurments were rightEven with all of his measurments there were LOTS of problemsFinally in June we got our cabinets and paid the final amount due of $The refigerator would not fit in the space and we had to tear out the new flooring under the refrigerator and the edge of the cabinet next to the refridgerator had to be cut down in order for fridge to fitThe sink did not line up with the window (photograph attached #A) and he did not allow for the kitchen sink plumbingIn order to get this to fit he had to make our counter two inches wider than and he then cut a large hole in the cabinet underneath the sink to accomadate the plumbing We were very excited after all this time to get the new cabinets and countersThey looked great and I did say I might have new stools made by***Three to Four weeks went by and we started having problems with the cabinetsSome of the doors started coming apart at the seams I took them back to [redacted] and he repaired themAt this time he gave us the excuse that the problem was caused by our swamp coolerThis was the first time that he had mentioned thisSeveral of the doors came apart a second and third time and he did repair themI beleive that he should have replaced themWe currently have several doors that have come apart and split (photograph attached #B & C) He wants to blame it on poor ventilation and a swamp coolerHe fails mention that my home has a open floor plan with two large ceiling fansMy kitchen is well ventilated We started having problems with the hingesThe hinges are the wrong type of hinge for our cabinetsThey are a flush mount hinge and should have three screwsThe way [redacted] had them attached they only have two 1/inch screws on the edge of a 3/inch board with no anchor screw on inch and inch doors (photograph attached #D)Therefore the part of the hinge that has the third screw hole just protrudes into the cabinet, causing packaging of stored items to tear and it can cause injury to those reaching into the cabinetsBesides the way they are mounted, the screws keep coming loose and we have actually had cabinet doors fall offWhen I complained about the hinges, [redacted] gave me a box of 3/inch screwsI did try the 3/inch screws but due to the way they are mounted that only lasts a short time before they loosen upI am now up to 1/inch screws in the doors and they are becoming looseNo matter the size of the screws this will continue to happen due to the way [redacted] has them mountedThe only cabinet doors that I am not having prolems with the hinges is the two doors below the sink that I mounted a block of wood behind, so that the third anchor screw could be mounted (photograph attached #E)It is the same door that [redacted] mentions that I pulled loose from the frame [redacted] claims that I called the hinges "s
t and crap" this is not trueThe hinges are a good hinge, just the wrong type of hinge for my cabinet The cabinets, drawers and wood work along counters are already loosing the finis
t is spotted and totally missing in some areasOf course when this was mentioned to ***, he states it is due to water getting on them [redacted] was told from the start that our kitchen gets used every dayMy wife cooks, bakes and cans, our kitchen is utilized every dayIf a spot of water is going to ruin the finish, he should have used a better finish We have had a another cabinet compay with over years experience come out and examine our cabinetsThis cabinet company buys their cabinet doors from a [redacted] cabinet door companyWe have been told that in years the cabinet maker has only had two experiences of the cabinet doors coming apart at the seamsHe states in those instances, he replaced the doorsHe states repairing them does not work, they will keep coming apart and states [redacted] should have replaced, not repaired themThe cabinet doors and drawer fronts will need to be replacedThe cabinet boxes and wood work will need to be refinished with a different type of finishHe states that the finish [redacted] used does not hold up I will be hiring this company to come in and replace the cabinet doors, drawers and refinishing all of the wood work for $ Most importantly the work will be done correctly and to my satisfaction Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
t and crap" this is not trueThe hinges are a good hinge, just the wrong type of hinge for my cabinet
t is spotted and totally missing in some areasOf course when this was mentioned to ***, he states it is due to water getting on them*** was told from the start that our kitchen gets used every dayMy wife cooks, bakes and cans, our kitchen is utilized every dayIf a spot of water is going to ruin the finish, he should have used a better finish
When I originally hired *** ***, on 1/31/to make my cabinets I was shown a sample cabinet door at his shop and was told he would order the doors from a cabinet door company in *** AZI was told he would begin construction on the cabinets in one month and I gave him a check for $for a down payment*** then came to my home to measureI was NEVER told that my swamp cooler would cause problems with the cabinetsIn my opinion if he had expressed concerns regarding the swamp cooler wouldn't he have had me sign a waiver regarding this? This issue was never addressed at the beginning or I certainly would not have ordered them from him
In March after multiple attempts to catch *** at his shop and multiple unanswered phone calls\ finally touched base with him re status of my cabinets At this time *** told me things had gotten behind as he was going thru a divorceI told him I understood At this time *** suggested in order to save money he build the cabinet doors rather than buy them from the *** cabinet door companyHe assured me that he could build them as well as the *** cabinet door companyHe also suggested that the do the kitchen counters as well I did agree to these suggestions and gave him during this time he came and did measurments four different timesHe stated that he liked to make sure his measurments were rightEven with all of his measurments there were LOTS of problemsFinally in June we got our cabinets and paid the final amount due of $The refigerator would not fit in the space and we had to tear out the new flooring under the refrigerator and the edge of the cabinet next to the refridgerator had to be cut down in order for fridge to fitThe sink did not line up with the window (photograph attached #A) and he did not allow for the kitchen sink plumbingIn order to get this to fit he had to make our counter two inches wider than and he then cut a large hole in the cabinet underneath the sink to accomadate the plumbing
We were very excited after all this time to get the new cabinets and countersThey looked great and I did say I might have new stools made by***Three to Four weeks went by and we started having problems with the cabinetsSome of the doors started coming apart at the seams I took them back to *** and he repaired themAt this time he gave us the excuse that the problem was caused by our swamp coolerThis was the first time that he had mentioned thisSeveral of the doors came apart a second and third time and he did repair themI beleive that he should have replaced themWe currently have several doors that have come apart and split (photograph attached #B & C)
He wants to blame it on poor ventilation and a swamp coolerHe fails mention that my home has a open floor plan with two large ceiling fansMy kitchen is well ventilated
We started having problems with the hingesThe hinges are the wrong type of hinge for our cabinetsThey are a flush mount hinge and should have three screwsThe way *** had them attached they only have two 1/inch screws on the edge of a 3/inch board with no anchor screw on inch and inch doors (photograph attached #D)Therefore the part of the hinge that has the third screw hole just protrudes into the cabinet, causing packaging of stored items to tear and it can cause injury to those reaching into the cabinetsBesides the way they are mounted, the screws keep coming loose and we have actually had cabinet doors fall offWhen I complained about the hinges, *** gave me a box of 3/inch screwsI did try the 3/inch screws but due to the way they are mounted that only lasts a short time before they loosen upI am now up to 1/inch screws in the doors and they are becoming looseNo matter the size of the screws this will continue to happen due to the way *** has them mountedThe only cabinet doors that I am not having prolems with the hinges is the two doors below the sink that I mounted a block of wood behind, so that the third anchor screw could be mounted (photograph attached #E)It is the same door that *** mentions that I pulled loose from the frame
*** claims that I called the hinges "s
The cabinets, drawers and wood work along counters are already loosing the finis
We have had a another cabinet compay with over years experience come out and examine our cabinetsThis cabinet company buys their cabinet doors from a *** cabinet door companyWe have been told that in years the cabinet maker has only had two experiences of the cabinet doors coming apart at the seamsHe states in those instances, he replaced the doorsHe states repairing them does not work, they will keep coming apart and states *** should have replaced, not repaired themThe cabinet doors and drawer fronts will need to be replacedThe cabinet boxes and wood work will need to be refinished with a different type of finishHe states that the finish *** used does not hold up
I will be hiring this company to come in and replace the cabinet doors, drawers and refinishing all of the wood work for $ Most importantly the work will be done correctly and to my satisfaction
Regards,
*** ***
Mr*** has signed an agreement to drop all complaints etcand has been paid $to resolve this matterPlease see attached copies of notarized signed agreements (he would not sign at the same time as Mr*** so each party has their individual signatures on the same agreement notarized separately) and the copies of the cashiers checks issued to Mr ***