Dave's Painting Service

Initial Business Response /* (1000, 11, 2015/07/07) */
Dear ***,
My name is *** and I am the business manager at Black Rock Vision CenterThank you for bringing this matter to my attention as this is the first I have heard of itI will investigate immediately and do all in my
power to resolve the issue or answer any questions you have
At Black Rock Vision Center we strive to provide the utmost in quality care and honest dealings with our patients and I look forward to resolving this matter with you
Sincere;y,
***
Business Manager
Initial Consumer Rebuttal /* (3000, 13, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** writes that this is the first she has heard of this matter yet twice it has been sent by the Revdex.com and once I spoke to the office staff
Again I have been told different amounts so three times Black Rock Vision has made errorsI will not be paying for their errors again and again
No resolution has been offered and no investigation has been done otherwise *** would have already closed this case
If any proof exists that I owe anything more to Black Rock Vision, I have not been shown this
Final Business Response /* (4000, 15, 2015/07/14) */
Dear Sir,
On behalf of *** and the staff at Black Rock Vision Center, I would like to apologize for the events that have led you to file a complaint against us with the Revdex.comAfter further investigation I have in fact discovered several errors that were made by our staff that led to billing you incorrectly
1) The optician who originally worked with you on the day of your exam was new in his position and incorrectly added the total cost for your frame and lenses and misread the coordination of your two insurance benefits
2) Our office manager caught the mistake and corrected his math error which resulted in the additional $charge to youUnfortunately, at the same time, she misunderstood your *** benefits to read that you were not eligible at that time for a new frame, when you in fact had a $frame benefit available to youAs a result, when your *** policy was billed, she only submitted for your exam and lenses and did not submit for your frame
3) The bill you received on March for $was mailed before we received payment from *** and was therefore sent prematurelyWe finally received a payment for $from *** on April and your account was credited accordinglyAgain, because we had not submitted to *** for your frame, your account showed a balance of $remaining and you were sent another statement at that time
I hope you will be pleased to know that you are correct and you do not owe anything additional for your glassesAlso, we have not and will not submit to *** for your frameThis means that your $frame benefit remains intact should you wish to use it
While we accept full responsibility for these mistakes, please know that we strive for excellence in all areas of our practice and a mistake like this is extremely rareOur office manager, Shawn, and billing manager, Tanya have been here many years and do an extraordinary job in their respective positions
We hope you will give us another chance to prove that we can provide you the best eye care there is from your time with the doctor to your experience in the optical and beyondWe have checks and balances in place to attempt to avoid events like this from occurring, and I have initiated additional measures to prevent similar mistakes from happening again
Please contact me at any time if I can be of further assistance in answering your questions or if you have any additional feedback for how we can improve
Warmest Regards,
***
Business Manager, Black Rock Vision Center
Final Consumer Response /* (2000, 18, 2015/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** at Black Rock Vision resolved the issue by stating I do not owe anything further which was as I requested for a desired settlement of a billing adjustment