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Davenport Enterprises Inc

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Davenport Enterprises Inc Reviews (3)

We have all the documentation and none of our statements were false. We had a day warranty. She could have called us ANY TIME, as many times as she wanted. *** *** only contacted once in warranty and one time when she was out of warranty. If we were given a fair opportunity, access and she was home to monitor the situation and wasn't working around deceiving her husband there would have never been a situation like this. We do not live in the house so how could we know what was going on there. If she was so concerned about her rugs why did she not say anything to our technician when he was out in August? We must have a fair opportunity to solve a problem for our money back guarantee to be in effect. As anyone can see our A+ accredited rating with the Revdex.com for numerous years. This complaint is not consistent with our type of work that we do. The plain simple fact is the customer was not available to monitor her situation in her home, and therefore is trying to put the responsibility on us. I think being honest with her husband, attentive to the situation and communicated with us, would have been the best solution. If we can be of further assistance, please let me know

*** *** had scheduled an appointment with us for June 25, between 10-PMAt the time of making the appointment *** *** stated that she really doesn't want to fog and that her husband is not a chemical personWhen our technician Josh arrived at *** ***'s home at * *** ***,
Washington Crossing, PA ***, *** *** stated that she was having a moth issuePrior to the inspection the client told Josh that her husband does not like pest control chemical being sprayed in their home and that I was not to talk to him*** *** stated that she did not want her husband to know she was using our servicesAfter a full home inspection, approximately to minutes, Josh identified Indian meal moth larvae in the panty and kitchen area*** *** did not tell me about damage to clothes or carpets during the entire time I was at her residentI informed the client that the Indian meal moths were coming from a food source in the kitchen pantryAfter showing *** *** the larvae on the ceiling of the pantry told her to empty the pantry, so I could fan spray the walls in the pantry and the home to eliminate the Indian meal moth issueAt this time *** *** agreed to our services and I had her sign a contract for the treatment of Indian meal mothsThe contract came with a 90-day warrantytold the client she could call our office in two weeks if she was still having a problem after treatmentNow, it's been weeks, we haven't heard from *** *** until now and scheduled an appointment with herAt this time, she informs us that a friend will be meeting Josh at the house and that she's out of townOn August 20, Josh returns to *** ***'s home between 2-PM for a retreat of Indian meal mothsJosh arrived on time and waited 20-minutes and no one ever showed up*** *** called and apologized for the "no show' so we made a new appointment with her for August 21, between 12-PMOur technician John L*** went out because Josh was not working todayJohn arrived at * *** ***, Washington Crossing, PA to do a retreat for moths to fogThe homeowner was not home because they were away on vacationThe friend of *** *** unlocked the door to the house for the tech and he was advised to make sure that the fish tank was properly covered, which he didJohn checked the house and made sure that everything was good for the fogging treatmentJohn fogged the house and removed all fogger cans after the fogging was completedHe did not see any live moths and didn't do a thorough inspection because his job was to fog for moths not to inspectNow, it's been a little over a month since the retreat and we haven't heard from *** ***On September 24, *** *** calls asking for Josh to come back outIt's now day after her day warrantyOur first available appointment with Josh was on September 26, 2015, three days after her warranty expiredJosh returned to *** ***'s where she showed him a different infestation of cloth moths that had damaged her carpets*** *** showed me a bag with a few larvae in itShe told me that she found the larvae in two of her carpetsAfter speaking with the owner of the company advised *** *** that I could treat the new infestation of clothe moths*** *** refused the treatment and said she would speak with the owner.The moth infestation was dealt with properlyAfter the initial visit we didn't hear from her for two months and then it was a month after thatWhenever *** *** called we came out, which was the initial visit and two follow upsWe don't live in the house, we spent a total of hours in the house over a three month period and for us to be responsible, frankly find it absurb for us to be responsible for the damages that occurred while she was away on vacationOwner response:When spoke to *** *** told her that is was not possible for moths to do that type of damage in that amount of time and that she never spoke of clothes moths, it was only in the kitchen the Indian meal moths which were positively identifiedShe had three months to call us as many times as she liked to resolve whatever problem existedShe only contacted me after the warranty was over asking me to pay for damages that are not my responsibility, refused to do

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the owner/technician will take absolutely no responsibility for their inability to properly identify a moth problemThey were either in a great hurry to take the money ($600) and run, or unaware of the difference between pantry moths and wool mothsWhen I initially scheduled the appointment the receptionist assured me that they have had great success in treating moths in the past I specifically told the technician when entering the house the first time that: 1) we had moth holes in most of our wool clothing ;and 2) that I removed all the wool clothing from the closets and sent them to dry cleaners to be cleaned and stored until the moth problem was solvedI have all the documentation from the dry cleaners indicating that I rid my closets of all wool prior to the first visit by the exterminator. I stood alongside the technician while he looked through one of the closets. I would not have called an exterminator if we had a pantry moth problemI am aware of how to get rid of themThe technician sprayed the walls with a chemical and told me this should get rid of the problemThe technician was in my house for a maximum of minutesThe technician did tell me to call if I continued to see mothsI did start to see moths again and therefore called to have the house fogged while we were away on vacationI have year old twins and both my husband and myself are leery about young children being exposed to chemicalsThe technician was scheduled to come but the person I had set up to meet him and open the door was not thereI rescheduled and the person who unlocked the door for the technician indicated that he was significantly late. A few weeks later we discovered a major infestation of moth larvae in one Persian carpet and numerous larvae in many of the other carpetsWe have Persian carpets all over our homeI am not an expert in moths so I had no idea the carpets were in harms way. That is why I called in an " expert." I phoned the technician once again (third time) and he could not come out until after the month warranty was expiredI inquired about someone else coming out and was told that the original technician would need toConveniently he came to my home the day after the warranty expiredHe saw the damages and offered to spray all the carpets. Because I lost complete trust in the services and because I was wary to have all carpets sprayed while my children were in the home I indicated that I did not wish for carpets to be sprayed at that timeThe technician indicated that he would phone the owner and find out what my options were. I was told he could not get hold of the owner and that the owner would call me two days laterI received no phone call so initiated the call myself. . When I approached the owner via the telephone I was met with hostilityHe first indicated that the technician that performed the work was the person who was responsibleThat I needed to pursue himThen brings up the idea of a "lawsuit." He says "You're going to sue Josh?" I didn't once mention a law suitNor did I have any interest in pursuing oneI lost faith in the abilities of the technician who misdiagnosed the problem completely therefore hoped that the owner might provide better guidanceThe owner became more and more hostile , repeating several times "you will never get a dime from me." He also said to never call him again and if I had anything further to say, I needed to say it via text messagingBullying a customer into submission is not the way to run a business. The bill for the cleaning and treatment of the rugs is $and two carpets (valued at $and $2600) are worthless due to moth damageWith this type of loss, caused by a company's incompetence, I can hardly believe they are quibbling over returning my $If they spent over minutes total in my home I would be surprised
Regards,
*** ***

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Address: 676 N Michigan, Chicago, Illinois, United States, 60611-2883

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