Davenport Hotels

Review: I contracted the Davenport Hotel for my wedding on August 10th. I paid in full in advance for the wedding. I had a multitude of issues immediately prior to the wedding and while at the hotel.

2 days prior to the wedding, August 8th, I went to the hotel and did a photo shoot. I paid for drinks for a friend and I in the Peacock room. The total should have been $52 which included a $10 tip. The total shown on my card when the transaction was charged was $57. Someone keyed themselves in an extra $5 tip.

The night before the wedding August 9th, I showed up at the hotel late in the evening with 3 other guests and 3 cars. We dropped off 3 baggage carts full of items including chair covers, 3 bottles of [redacted] wine (2 of which were taken in our luggage to the room and one was in a box with the chair covers), and decorations. The hotel left the bag carts in the valet area and then ultimately stored them in the baggage storage room. The next morning early, I went and requested the carts to be brought up to ballroom that the wedding would be held in. Upon inspecting the carts I noticed that we were short 12 chair covers , missing a large picture frame that was for guests to sign, and 1 bottle of [redacted] wine. The baggage person went on a search and reported that the picture frame was found in the hall, which tells me someone offloaded the carts and possibly rummaged through our things. Neither the chair covers nor the bottle were ever found.

The night of the wedding the venue was near perfect. The food was exceptional and Ashley our coordinator did a fantastic job. I did however have multiple complaints that the bartender had no idea what was going on. She told guests it was her first night bartending and made gin and tonics with sprint and gin. The line was outrageous and people kept walking down to the palm court to get drinks. I don't think a wedding of a 100 plus needs to be hosted by someone with NO EXPERIENCE. That's just poor. Finally, another bartender was sent up to help.

After the wedding we went the Peacock Lounge. We were informed that the Peacock Lounge would remain open until 2AM. There were over 30 people in the Peacock room spending money and enjoying their time. Several guests brought the drinks they purchased at wedding to the Peacock Lounge. The waitress told them that they had to wait outside, though they were only steps away from where they originally purchased the drinks in the hotel. The waitress stated that the Peacock Lounge does not allow drinks to be brought in even if they are purchased from within the hotel. Our guests were forced to wait outside in the hallway until they finished their drinks. Then at promptly 1230AM we were asked to leave. No one was rowdy, no one was out of line and we were spending money. I was appalled that we weren't allowed to continue to celebrate though we had been told several times during our visits to the hotel prior to the wedding by our coordinator that the Peacock Lounge would stay open for us.

The next morning we had reservations at the Peacock Lounge for breakfast. The breakfast was for approximately 30 guests. Upon arrival we noticed that we had 1 waiter. The poor person struggled to get us drinks within 30 minutes. Our orders had not even been placed. After waiting approximately 45 minutes my husband asked the waiter to get some help. Our food took over an hour to deliver, some of it was cold when it arrived. The entire meal was nearly 2 hours by the time everyone was served and settled their tabs. This is unacceptable for the amount of people and the money that was spent.

After we left the Davenport we found out that our credit card had been charged over $500 for someone else's room. We called and there was no explanation. The accountant finally called us and said that someone had their card denied and we were being charged the remainder. No one called us or mentioned anything, in fact if we hadn't caught it we would be responsible for charges that were not ours.Desired Settlement: The Davenport took time to review the security cameras with me that have spotty footage at best of the bell closet. They have no cameras inside the closet nor do they have any way to explain where the bottle wine of went or the 12 chair covers that were offloaded by myself and my 3 witnesses. When the carts were removed the picture frame was missing and it appeared that several of the chair covers had been unwrapped or moved, but again the camera footage is so bad that you wouldn't be able to clearly determine what was or was not on the carts.

I feel the Davenport provided less than satisfactory service and is now refusing to be accountable for the loss of my items. They basically told me 'sorry, have a nice day.' I would like to be reimbursed $150 for the cost of the wine and the 12 chair covers. I have 3 people that witnesssed me drop these items off. I have a receipt for the wine and for the chair covers. After all of the excuses and poor service I feel it is the least they can do. They claim they cannot be responsible for items left with them, then why would anyone leave any baggage or items with the valet? Also, the changing of our receipt was done by someone in the Peacock Lounge showing us that there are untrustworthy employees willing to change receipts and take advantage of unsuspecting customers.

The Director of Catering has been completely unhelpful, and takes no responsibility for the terrible service provided by the Peacock Lounge or during the wedding by the bartender. After my experience with the Davenport I would not recommend that others utilize them for a breakfast after a wedding, and that they carefully watch all expenses being charged to their cards. It seems to be policy at the Peacock and the front desk to arbitrarily charge cards without even a courtesy call. I was appalled that we had to make such a huge issue out of the $500 plus in charges before someone said, oh I guess we better charge the right card, and gee I guess we could have called. I asked why the hotel didn't tell the guest at the time that they owed additional money, and there was no explanation, probably because it was easier to charge the card than have to explain what was going on.

Business

Response:

Dear Revdex.com Representative,