Davenport University

am in receipt of your November 5, letter regarding a complaint filed by [redacted] As a result of your letter, Express Scripts reviewed Ms [redacted] ' s concern and would like to take this opportunity to respond.By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsorsAceredo, Inc., a division of Express Scripts, is a specialty pharmacy that dispenses specialty medications and related services to patients with certain complex and chronic conditions.Ms [redacted] indicated that there was an overpayment on her account in the amount of $for which she has been trying to receive a refUndAfter review of the account, there was an overpayment made by Ms [redacted] resulting in a refund check being mailedThe refund check was mailed on November 12, 2015, in the amount of $20.00, to Ms [redacted] 's address on file.On behalf of Express Scripts, we would like to extend our apologies to Ms [redacted] for any difficulties encountered while using the Express Scripts specialty pharmacy.I trust this letter has been responsive to your request for information regarding this complaintIf you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at (800) 871-Sincerely, Casie H [redacted] Executive Correspondence

Dear Ms***: I am in receipt of your September 27, letter regarding a complaint filed by [redacted] As a result of your letter, Express Scripts reviewed Ms [redacted] ' concern and would like to take this opportunity to respond By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsorsExpress Scripts provides plan sponsors with "core" pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activitiesExpress Scripts' home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clientsThese services, contracted by the plan sponsors, satisfy the plan sponsors' goals of providing a cost-effective, seamless and clinically appropriate benefit for its patients Ms [redacted] expressed concern regarding an invoice received form Express Scripts specialty pharmacy in the amount of $The invoice was for a medication with a date-of-sale of March 4, Since Ms [redacted] ' co-payment assistance program was not active on the date­ of-sale, an invoice was mailed for the patient to payTo satisfy Ms [redacted] ' concern, a credit was provided for the co-payment in question and the mail order account currently has a zero balanceA statement was mailed to the address on file An Express Scripts representative spoke to Ms [redacted] and provided an update and she was satisfied with the resolution I trust this letter has been responsive to your request for information regarding this complaintIf you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at (800) 871-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meThank you so very much!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me It is very sad, however, that it took a complaint to the Revdex.com to force a resolution of this simple matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
I was not informed of the copay amount to include the total amount before and after copay assistance paid their portionI was never informed a dollar amount at any time nor was I asked for approval to send the shipment to agree to pay the dollar amountThat is the issue to which the copay assistance program agreed with me. Please review the recorded calls and provide a copy of either the transcript or the call recording itself as it will prove I was never informed a dollar amount and that I was never asked if it was ok to send the shipment with the agreement to pay the amount
Regards,
*** ***

see attached

July 17, 2017 Revdex.com Serving Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN46204-2599 Attn: [redacted]   Re: Revdex.com Case # [redacted] Dear Sir/Madam,   I am in receipt of your letter regarding a complaint filed by [redacted]. As a result of your...

letter, Express Scripts reviewed Ms. [redacted]s concern and would like to take this opportunity to respond.   By way of background, Express Scripts administers prescription drug benefit plans on behalf of plan sponsors. Accredo Health Group, Inc., a division of Express Scripts, is a specialty pharmacy that dispenses specialty medications and related services to patients with certain complex and chronic conditions.   Ms. [redacted] expressed concern regarding an invoice in the amount of $1,959.04 she received on a medication for her son mailed by Accredo Specialty pharmacy. Ms. [redacted] indicated when she was asked if the generic form of the medication was okay, she was not educated on the fmancial impact on that choice. Ms. [redacted] indicated that since the prescriber set up a coupon program she expected to pay zero; however, the copayment assistance and coupons are for the brand name version.   To resolve Ms. [redacted]s concern, a one-time courtesy credit was applied to the account for the medication in question. Ms. [redacted] has a zero balance and a statement was mailed to the address on file. I trust this letter has been responsive to your request for information regarding this complaint. If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at (800) 871-4663.    Casie H[redacted] Senior Manager, Executive Correspondence

am in receipt of your November 5, 2015 letter regarding a complaint filed by [redacted]. As a result of your letter, Express Scripts reviewed Ms. [redacted]' s concern and would like to take this opportunity to respond.By way of background, Express Scripts administers prescription drug...

benefit plans on behalf of plan sponsors. Aceredo, Inc., a division of Express Scripts, is a specialty pharmacy that dispenses specialty medications and related services to patients with certain complex and chronic conditions.Ms. [redacted] indicated that there was an overpayment on her account in the amount of $20.00 for which she has been trying to receive a refUnd. After review of the account, there was an overpayment made by Ms. [redacted] resulting in a refund check being mailed. The refund check was mailed on November 12, 2015, in the amount of $20.00, to Ms. [redacted]'s address on file.On behalf of Express Scripts, we would like to extend our apologies to Ms. [redacted] for any difficulties encountered while using the Express Scripts specialty pharmacy.I trust this letter has been responsive to your request for information regarding this complaint. If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at (800) 871-4663. Sincerely, Casie H[redacted]Executive Correspondence

Please see attached business response

Dear Ms. [redacted]: I am in receipt of your September 27, 2016 letter regarding a complaint filed by [redacted]. As a result of your letter, Express Scripts reviewed Ms. [redacted]' concern and would like to take this opportunity to respond.   By way of background, Express Scripts administers...

prescription drug benefit plans on behalf of plan sponsors. Express Scripts provides plan sponsors with "core" pharmacy benefit management services, including third-party claims processing, formulary administration, benefit plan communications, and other similar activities. Express Scripts' home delivery pharmacy provides home delivery of prescription medications to beneficiaries of the pharmacy benefit plans sponsored by the clients. These services, contracted by the plan sponsors, satisfy the plan sponsors' goals of providing a cost-effective, seamless and clinically appropriate benefit for its patients.   Ms. [redacted] expressed concern regarding an invoice received form Express Scripts specialty pharmacy in the amount of $200.00. The invoice was for a medication with a date-of-sale of March 4, 2014. Since Ms. [redacted]' co-payment assistance program was not active on the date­ of-sale, an invoice was mailed for the patient to pay. To satisfy Ms. [redacted]' concern, a credit was provided for the co-payment in question and the mail order account currently has a zero balance. A statement was mailed to the address on file.   An Express Scripts representative spoke to Ms. [redacted] and provided an update and she was satisfied with the resolution.   I trust this letter has been responsive to your request for information regarding this complaint. If you have any questions regarding this matter, or desire any further explanation or information, please contact me directly at (800) 871-4663.