Daves Auto Care

Complaint: [redacted] I am rejecting this response because:It is not out of the ordinary for a customer to know how much a part costs that is being used and what make it isI have owned my car for over years and have Stacks of receipts from many many car mechanics that clearly state how much they specifically charge for a certain part and per hour Of labourI still have a copy of my receipt from Daves shop and all it says on it is $350- When I asked Dave how much the parts cost he verbally assulted me and said " [redacted] it's none of your [redacted] business how much The [redacted] part is and don't ever [redacted] call back..." Any other shop would usually not have a problem writing down the price paid for the parts on the receipt including hours worked and what they charged per hour of labour I have pictures, a copy of the original receipt, and video confirmation from my mechanic in Los Angeles proving in fact that my pump was never changed only the hoseWhen I asked to see the original part from the car that was taken out of my car they told me that they threw it away in the garbageI have had plenty of mechanics show me the old parts before my eyes right before I pay the billDaves auto care did not show me any of the old partsI also have the receipt for my replacement engine that I bought and had replaced this Year by my mechanic in Los Angeles My car is a my replacement engine is a it is used from a retired cop car so the new power steering pump should be a brand new unit!!! Uppon visual inspection of the part you can see it is the same original part from the Ford Motor that I purchased from my mechanic earlier this yearNot a brand new unit!! Sincerely, [redacted]

*** Please See Attached Documents ***
November 27,2015Re: Response to the attached letterTo Whom It May Concern,The customer failed to pick up the car or return phone calls over the three weeks Dave's Auto Care stored the carAfter three weeks, the car was considered abandoned and turned over to
Oregon LienWhen the customer did contact Dave's Auto Care, they were directed to Oregon Lien, as Dave's Auto Care was no longer directly involved with the vehicleDave's Auto Care is an Automotive business and does not have a storage facility to house abandoned vehicles.Dave's Auto Care *** Portland, OR

*** Please See Attached Documents ***
ID ***Anyone reading this needs to understand that the Revdex.com must respond to all complaints.On June 18,2015, Dave's Auto Care, serviced a Ford Crown Victoria, Police Interceptor ModelCustomer requested that the shop replace the
High Pressure Power Steering Pump and High Pressure Power Steering HoseThe charge for the repairs was quoted, and agreed uponAs requested, these repairs were madeFour days later, the customer called the shop claiming that his vehicle was in for an oil change and his mechanic told him that the pump was never replacedThe customer admitted that the car was performing well and that the issue he had come into the shop for, was resolvedWhen asked again what the issue was, the customer again claimed the pump was never changedI promptly called my parts houseWith both the customer and the parts warehouse on speaker phone, I asked the warehouse if the shop had purchased a Power Steering Pump and hoseThe warehouse advised yes, the purchase had been madeI then asked if the parts had been returnedThe warehouse stated that these parts were not returnedI immediately asked the customer, again, what the problem wasThe customer asked what the shops cost for the parts wasI advised the customer that I was not going to discuss the shop's costI advised the customer to have a nice day, and ended the call.David M***, Owner Dave's Auto Care, Inc

*** Please See Attached Documents ***
November 27,2015Re: Response to the attached letterTo Whom It May Concern,The customer failed to pick up the car or return phone calls over the three weeks Dave's Auto Care stored the carAfter three weeks, the car was considered abandoned and turned over to
Oregon LienWhen the customer did contact Dave's Auto Care, they were directed to Oregon Lien, as Dave's Auto Care was no longer directly involved with the vehicleDave's Auto Care is an Automotive business and does not have a storage facility to house abandoned vehicles.Dave's Auto Care *** Portland, OR

Complaint: [redacted]I am rejecting this response because:It is not out of the ordinary for a customer to know how much a part costs that is being used and what make it is. I have owned my car for over 14 years and have Stacks of receipts from many many  car mechanics that clearly state how much they specifically charge for a certain part and per hour Of labour. I still have a copy of my receipt from Daves shop and all it says on it is $350- When I asked Dave how much the parts cost  he verbally assulted me and said "[redacted] it's none of your [redacted] business how much The [redacted] part is and don't ever  [redacted] call back..." . Any other shop would usually not have a problem writing down the price paid for the parts on the receipt including hours worked and what they charged per hour of labour. 
I have pictures, a copy of the original receipt, and video confirmation from my mechanic in Los Angeles proving in fact that my pump was never changed only the hose. When I asked to see the original part from the car that was taken out of my car they told me that they threw it away in the garbage. I have had plenty of mechanics show me the old parts before my eyes right before I pay the bill. Daves auto care did not show me any of the old parts. I also have the receipt for my replacement engine that I bought and had replaced this Year by my mechanic in Los Angeles.  My car is a 1999 my replacement engine is a 2001 it is used from a retired cop car so the new power steering pump should be a brand new unit!!! Uppon visual inspection of the part you can see it is the same original part from the 2001 Ford Motor that I purchased from my mechanic earlier this year. Not a brand new unit!!
Sincerely,
[redacted]