Dave's Auto Center

we contacted the customer and will implement some of her recomends. and refunded her 200.00 as she requested. she says she is satisfied. thank you

We have determined that the head gasket failed and are warranting the part and labor. have contacted the customer and explained to them the issue and told him no charge for repairs. car will be done today. thanks for your help in this. regards Dave

This customer authorized all work done and performed by us before any work was started. she has contacted the division of consumer protection and her credit card company and both entities have declined her request. a government office and her own credit card company have decided that we did nothing wrong. we respectfully request you close this matter and fine in favor of us or set for a trial. we are confident with the findings of these agencies, finding no fault on our part and or wrong doing and invite any and all further investigation to resolve this matter. thank you

we have contacted the customer today 5.2.16  and have asked the customer to get a copy of the dealer diagnose to us. he stated he will and get back to me. we will do our best to resolve this. thanks Dave

Revdex.com Thank you very much for your help in this matter. We have contacted the customer and agreed that a refund was in order. We issued that yesterday in the amount of 450.0  The customer has been kind enough to change his google review to 4 stars and we believe this matter is resolved. Regards...

Dave B[redacted]

Complaint: [redacted]
I am rejecting this response because: I agreed to 4300$ of repair work to my crank case and my crank case is not repaired. My engine was torn down which I did not authorize. I authorized my engine to be pulled, the crankcase to be repaired and the engine to be installed. Dave includes clips of conversations but does not include the first conversation between him and I the day before I gave a 2000$ deposit for the repair work on my crank case. In this conversation is when I am told the 4300$ for pulling and installation of engine for 3300$ and 1000$ for the repair of the crank case. This is what I put a deposit of 2000$ for. Why would I pay Dave 2000$ to tear apart my engine and make no repairs and leave my car in worse condition than when it showed up? My mechanic had me buy a used engine due to the cost and time it would take to put mine back together, and he is currently installing it. He will have a report for me in the next couple days that confirms there was no repair work done to my crank case. I will fax or mail at that time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 ...

Although still quite upset about the entire situation dealing with the owner, I have to give credit where credit is due.  The office manager is much easier to deal with and made an effort to refund the most recent $200 I was charged.  If the business were in his hands instead of the owner, I would expect much better experiences from customers. 
Sincerely,
[redacted]