Dave's Best Limousine

April 2, 2014
Dear **. [redacted]:This letter is in response to a customer complaint regarding service provided by our company on December 11, 2013. We at Dave’s Limousine take these matters very seriously and apologize for the less than satisfactory experience that evening. However, the...

comments made by **. [redacted] are very cruel and unfair. Firstly, our drivers are highly trained and extremely courteous. Sometimes they might not follow the route a passenger is more familiar with due to GPS navigation differences. But our drivers always know where they are going. Secondly, there is NO drop off policy for limos at the [redacted] Center. Any vehicle entering the stadium parking lot is required to pay the designated parking fee. There are no exceptions. Since these fees vary in price from event to event, we advise the customer at the time of the price quote that parking is NOT included in the cost of the charter. [redacted] driving past every entrance to the stadium was his attempt to find the closest location to drop off the customer so that they did not have to walk far. Thirdly, it is quite hard to anticipate in advance that someone will get sick and need to pull over to throw up. But we do apologize as this must have been a rather unpleasant instance. As for **. [redacted] thinking that the driver was planning to rob and murder them is simply ridiculous. We are quite sure that if she had a bad feeling about him, she would have had the sense to call the police or contact our office at the very least prior to him coming back to pick them up for their return trip home! [redacted] is a very gentle and well-mannered person who would not hurt a soul.But with all of that being said, Dave’s Best Limousine would like to apologize for any distress this experience caused **. [redacted] and her party. We want each person we do business with to walk away feeling satisfied, and that apparently did not happen in this case. And for this we are sorry. As compensation for this inconvenience, please accept this $100 gift certificate towards a future service with our company. We would like the opportunity to make it up to you.Sincerely,

We were scheduled for pick up with Dave’s Best Limo to PHL on August 5 at 4:00 AM to fly to Seattle.
The ride was confirmed on 08/04/2016.
We made 3 phone calls to Dave’s Best Limo at 4:02AM, 4:12 AM and 4:30AM.
After waiting for 30 min. on the street, the operator said: “The driver is not able to pick you up”.
Nothing else was offered.
This is an INEXCUSABLE SITUATION.
We could miss our flight to Seattle and then the ship to Alaska connected to this flight.
We are both senior citizens.
My husband is 70 years old has the poor eyesight, he tried to call taxi, but we were short in time.
We had no choice and my husband had to drive. He was driving very slow on 95.
We barely could make it to PHL, the registration was almost over.
On 08/15/2016 we called to Dave’s Best Limo to complain, but the supervisors did not wanted to take the phones, so we left the message and the phone number with the dispatcher to contact us.
Nobody called us.

Review: We hired Dave's Best on December 11, 2013 to take us from [redacted] Pa to [redacted] for a concert. Our "driver", [redacted], showed up 20 mins late, he never introduced hi**elf, he had the trunk open "for our luggage" which told us he had no idea where he was taking us and he HAD NO IDEA HOW TO GET THERE. He took every road in the world to get there. It took us 2 hours for a ride that should've taken no more than 1 hour. He wanted to drop us off in the middle of [redacted] and have us walk to the ** Center on a freezing cold night with my 77 year old mother. This was after he drove past every entrance to the stadium and told us he couldn't get us in. I had to insist and MAKE him turn around to head toward the stadium entrance to drop us at the door. He had NO idea about a drop off policy for limos at the stadium. Another big red flag that [redacted] was a sham. After the parking attendant stole $20 from us and put it in her pocket, [redacted] stole another $20 from me insisting that he'd have to pay to get back in to pick us up. That is false all the way around and he stole that money. What choice did we have though? He also claimed he was not familiar at all with [redacted] as he only drives in New York. A bit later he proceeded to tell us how he lives in [redacted] and was going to go home during the concert and come back to get us. He did show up after the concert to get us as we were only 50% sure he'd show. I had to give him directions to get home 100% of the way so as to avoid the hell route he took to get there. The highlight of our "ride" is when he pulled over on the [redacted] at 11:30 at night to throw up all over the place. For all we knew, after everything that happened prior his plan was to rob and murder us. Needless to say, we were terrified. The guy was obviously on something. I insisted on driving home but [redacted] wouldn't have any parts of it. He drove us another 45 horrifying minutes and put our lives in jeopardy. We've given Dave's 3 months to resolve and they've done nothing.Desired Settlement: At the very least a full refund of $350

Business

Response:

April 2, 2014Dear **. [redacted]:This letter is in response to a customer complaint regarding service provided by our company on December 11, 2013. We at Dave’s Limousine take these matters very seriously and apologize for the less than satisfactory experience that evening. However, the comments made by **. [redacted] are very cruel and unfair. Firstly, our drivers are highly trained and extremely courteous. Sometimes they might not follow the route a passenger is more familiar with due to GPS navigation differences. But our drivers always know where they are going. Secondly, there is NO drop off policy for limos at the [redacted] Center. Any vehicle entering the stadium parking lot is required to pay the designated parking fee. There are no exceptions. Since these fees vary in price from event to event, we advise the customer at the time of the price quote that parking is NOT included in the cost of the charter. [redacted] driving past every entrance to the stadium was his attempt to find the closest location to drop off the customer so that they did not have to walk far. Thirdly, it is quite hard to anticipate in advance that someone will get sick and need to pull over to throw up. But we do apologize as this must have been a rather unpleasant instance. As for **. [redacted] thinking that the driver was planning to rob and murder them is simply ridiculous. We are quite sure that if she had a bad feeling about him, she would have had the sense to call the police or contact our office at the very least prior to him coming back to pick them up for their return trip home! [redacted] is a very gentle and well-mannered person who would not hurt a soul.But with all of that being said, Dave’s Best Limousine would like to apologize for any distress this experience caused **. [redacted] and her party. We want each person we do business with to walk away feeling satisfied, and that apparently did not happen in this case. And for this we are sorry. As compensation for this inconvenience, please accept this $100 gift certificate towards a future service with our company. We would like the opportunity to make it up to you.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:As I state in my counter-letter/response to their offer, we would rather walk across hot coals and stick needles in our eyes than ever even entertain the thought of using that place. A gift certificate to their "service"? Really? My life as well as the lives of my two sisters and my 77 year old mother were truly jeopardized on the night of December 11, 2013. My response is attached and clarifies all of the outright lies based on [redacted]'s assumptions. A hard copy is also on the way via U.S. Postal Service.

Regards,

Review: I contracted this service for transportation to/from our home, for a party of six, for service to/from JFK airport in New York. The total cost of these services was approximately $600 for roundtrip transportation. Our transport to JFK was acceptable However, our return trip was a DISGRACE. our flight landed shortly after 5:00 PM. After retrieving our luggage and proceeding through customs, I called the service to notify them of our arrival. I was told that the van would arrive to pick us up around 7:00 PM. After repeated calls and countless excuses the van arrived at 9:00 PM. WE WERE LEFT,IN THE AIRPORT, WAITING FOR PICKUP FOR CLOSE TO 4 HOURS. I contacted the company to express my dissatisfaction regarding this extremely late pickup. I asked for the owner's name. I was told by the female employee who took my call, "I don't want to be yelled at, I won't give you his name but I will take your name and telephone number for him to call you back."I did not receive a return call. I call again, at 6:40 AM, on 7/24 and spoke to a male named GADI, who identified himself as the owner and assured me that he would look into my complaint. He also indicated to me that it is difficult to find "good help" today. I did receive a return call, from one of the female employees whom I had spoken to previously, who promptly stated that she never said that we would be picked up around 7:00 PM, but that we were to be transported home by the "last shuttle van". I WAS NEVER TOLD THAT THIS VAN WOULD NOT BE PICKING US UP UNTIL AFTER 9:00PM. In fact, I WAS told in several telephone calls between 7:00PM and 8:30 PM that the van would be arriving shortly. No apology for is unacceptably late pickup after 9:00 PM, just a continuation of lies and excuses. Although we knew that the contracted services were to be on shared shuttle vans, a series of excuses, that were invalid, led to delayed pickup time that was unacceptable. I am most appreciative of that opportunity to provide you with this information.Desired Settlement: I feel that a PARTIAL refund for the disgraceful service provided for our return trip is in order. It is unconscionable that this company would compound the unsatisfactory service with a series of excuses that are both inaccurate and inappropriate.

Review: DO NOT USE DAVE'S EVER!!!! The trip from [redacted] to JFK was un eventful. The driver was friendly and courteous. No Problem. After arriving on a 6 hr flight from Europe we called and the same driver picked us up in 45 minutes. +++. BUT, Then as we were getting on the Verrazano Bridge the transmission failed. We moved about 5 mph accross the bridge. Then there was a bang and it was okay. Next stop, Newark. Listening to the driver chat to dispatch and other drivers we hear that the driver reported transmission on this Van and it was never fixed. the Owner told the driver to just shut it off for a few minutes and it should be fine. Sounds right , right? The problem got worse!

In order to move on the turnpike the driver had to keep trans in 2nd gear to go 20 mph. we finally pulled into rest area and had to wait over 1:45 minutes for next shuttle. we were packed in. The new driver drove like a maniac. Then we were then told we would be split up in [redacted], PA. After we arrived we had to wait again. The banter between the driver and the driver we waiting for was appalling, The driver who we were waiting for says who cares what customers want they will just have to take what we give them. Our driver told the other driver we heard that and the banter stopped Finally 6 1/2 hours later we arrived home, naturally last.

DO NOT USE THEM!Desired Settlement: They be fined and have a forced State inspection on all their vehicles and drug screening for drivers and a refund of 170.00 for the return service

Business

Response:

See Attachment:

Review: We were informed by Dave's Best Limo service we would be picked up at our home between 8 and 8:15 to arrive at the airport by 9:30 for a 11:30 flight. We were picked up at 9:05, when I asked the driver how we were going to arrive at the airport on time, [redacted], informed us that he had two pick ups at 8:15. The driver then proceeded to pick up a couple in [redacted] before heading to the airport. When arrived at the airport had to proceed with check in and then walk to our terminal which left very little time before being called before boarding. When we reached our destination I called the service to inform them that we were unhappy with their service and I was assured that this would not occur on our return trip as a shuttle leaves the airport every 15 minutes. On our return trip our plane arrived at 5:00 a little earlier instead of 5:23. I called Dave's Best Limo to inform them that we arrived a little earlier and was informed that we would be pick up shortly. We actually got picked up at 6:20 and was then informed by the driver, [redacted], that another party that had a private service that this vehicle broke down in [redacted] on I95 and they were waiting for [redacted] that she would be joining us. The driver drove this women to [redacted] and then drove us home which was approximately 20 miles from our home. We arrived at home at 7:48. One of our parties missed an appointment at 7:30. The following day I called the service and spoke to one of the owners [redacted], and he claims that the airport drivers run every 45 minutes not 15 and that they did not have any vehicle break down. I explained this was what we were informed by the driver, [redacted] informed me that I was making up a story.Desired Settlement: Understanding we used the service, we paid $123.00 round trip. With all of the aggravation and being told by the OWNER that I was LYING instead of looking into the issue. I believe we are entitled to a $61.50 refund.