Dave's Diesel

Initial Business Response /* (1000, 6, 2017/07/21) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
A service resolution was identified for customer, and a service call was scheduled for an immediate resolution. ...

Technicians completed the service call on July 21, 2017. The customer has provided feedback that the service has been restored, and is working now to his satisfaction.
An credit has been applied in response to the service levels he has experienced, and if he has any further concerns to contact our customer care team.
Initial Consumer Rebuttal /* (2000, 8, 2017/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.

Attached is account documentation for the complaint id# [redacted].   The service concern was resolved in early February, and customer did not begin to call in regards to service concerns until late December 2017.  
Based on service levels of 2-3 hours of slow speeds, which did not occur on a daily basis, we did add an additional week of credit.  [redacted] advised that no further credits will be provided to the customer. 
If you have any further questions please let me know. 
I will be on vacation beginning April 27th, returning May 7th.
Thank you,
[redacted]
Customer Care Manager
Seaside Wireless Communications

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/08/03) */
Seaside's network does not currently serve this specific location. Our engineers have completed testing at this address in the past, and unfortunately we have exhausted all means to service this potential customer. In the event we have future...

plans to expand our network in that area we will be in immediate contact with the complainant.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't understand how the company cannot provide service in their area, [redacted] . Therefore we cannot obtain high speed internet service. I understand companies can lease hard wire from other providers to provide internet service . [redacted]

Initial Business Response /* (1000, 5, 2017/06/15) */
A credit of one week has been applied to the customer's account in relation to the service concerns in May. A service call is being completed on June 19th to further address the connection concerns of the customer. Once the service call is...

completed, a credit review will occur, and the customer will be contacted.
A billing review request for a credit can be sent to our customer service department at [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/26) */
[redacted]
The complaint received is not from the customer account holder. Past and current reviews of the connection requires...

detailed troubleshooting with the customer. This has been communicated to the account holder with a request for them to contact our technical support department.
If the account holder could please contact us at [redacted] to complete the troubleshooting, we will be of assistance in bringing forward a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they have been extremely rude to me and of course to you guys they just go stonewall and say that im not the account holder so its not something I can do.[redacted]. my internet is still horrible and they never ever listen and whn I call them they say nothing wrong and are very rude to me

Initial Business Response /* (1000, 5, 2016/01/22) */
Seaside has actively been working with our customer to bring forward a resolution. A service call was completed in early January, and service remained unsatisfactory for customer resulting in follow-up calls. A second service call was...

scheduled, which was cancelled by the customer on January 22 as service is now acceptable. Manager's name and extensions were provided and to contact us if service service levels are of concern again.
A one week credit has been applied to the customer account for service interruptions.