Daves Electric

Consumer sent the following response:RE: The entire right (only) side of my bathroom gas fireplace was tiled shut, thus making removal of the door impossible.  The fireplace will start after a few tries if the gas builds up in the burner enough.Paragraph I:I DID NOT inform any tile setter that I did not use that side of my fireplace. This house was built 13 years ago and has been used for heating since the construction.Paragraph II:Gerome's IS responsible for opening this door as they tiled it shut (all the way down the right side). It is totally untrue that I contracted Tony after 4 years. I telephoned him last October, 2014 when the burner was having problems lighting and informed him of the problem (I wanted to have the fireplace serviced) . Tony (Quote said to me, " There is nothing I can do".) Gas fireplaces do not need servicing every year - I did not realize that the door was inoperative .Yes, he did call me but I felt that I did not have to be subjected to his verbal abuse and argumentative conversation.Thank you,[redacted]

Business response taken over the phone by Revdex.com staff 11/11/15. The tile man went back to the job on Monday 11/9/15. He pulled out the tile in question, cut it on his saw, re-installed and grouted and now her fireplace door opens. It is all done and resolved.