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Dave's Floor Sanding & Installing, Inc.

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Reviews Dave's Floor Sanding & Installing, Inc.

Dave's Floor Sanding & Installing, Inc. Reviews (2)

Initial Business Response /* (1000, 8, 2015/10/27) */
Our salesman did notice some slight wave in areas of the floor. Over all he said it looked good. We offered to fix it either now or a later date. We did ask for a partial payment of the balance due since they didn't want it to happen right now....

They refused. Our salesman never swore at anytime. He was respectful of the situation. As wood floors go,they are not damaged or lessened by decades. The one complaint we have is no one likes to be assaulted by a customer. Such as you did to our salesman outside your house as he was trying to leave,giving him no choice but to call the police.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are not "slight" waves in areas of the floor. There are waves throughout the entire floor. I do not want the same company that initially damaged our floors to sand them again. They had their chance to do the work correctly. We should not have to pay for their negligence in form of both damaged floors that now have a decreased life span, and cash payment for a service that wasn't done correctly.
The salesman absolutely began swearing when we refused to pay him on the spot as he demanded. He threatened to put a lien on our property. There was zero professionalism or customer service. The salesman also claims that he was assaulted which is also ridiculously untrue. When the police arrived, we explained what transpired.

We did a partial replacement of the floor.The product is from Home Depot.It is a distressed,character grade laminate floor.The couple boards in question have marks on them that the manufacturer considers acceptable due to the distressed look of the flooring.If they we're to be replaced,the entire...

area that was installed would have to be pulled up and installed again.Also that could cause damage to the locking edge of the planks.We don't feel responsible for the planks since it's part of the character look of the flooring.

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