Dave's Heating Cooling & MBL

To [redacted] Roots: We met on Friday. July 22, 2016. You recorded our meeting and I need you to submit to me a written document as recorded from that meeting. I have not heard one word from you  since our meeting and I am extremely tired of your lip service with no action. I am very disappointed with the results of my expensive yard remodel. The lawn is horrible! The drip system is not functioning as it should be. I have many plants that have died and many more are extremely stressed and unhealthy. Additionally, nothing has been done to cure the drip system pipe noise. New issue, several of the boards for the grow boxes are warping.The lawn. as per contract, was to be Bermuda. At lawn installation date, no Bermuda was available so you installed fescue. I have been watering the lawn as per your request. I have watered the lawn one hour and ten minutes per day for 18 days since July 22nd. The lawn has not improved very much. As of today, I am no longer putting good water after bad lawn. I request that you replace the fescue lawn with Bermuda Tifway II in October of this year. Additionally, the overspray from the lawn sprinklers has killed one very nice Berginia.Regarding the drip system, to date I have eight plants that are dead or nearly dead. The drip system is not working as it should. I expect it to be fixed. I expect the pipe noise to be cured. I expect you to replace all dead/nearly dead plants. The total so far is eight plants in the drip system, one Berginia, and five Candy tufts from the front yard which were not planted correctly. [redacted], you have already lost at least five referrals from my job. Friends ask for your name and I just say 'you don't want get involved with him'. I have been waiting for you to make good on your  'one year warranty' and 'good customer service'. At this point I am am ready to write my honest appraisal for your work on Yelp and Home Advisor. If necessary I will file a claim in small claims court.Again, I was promised a drought tolerant, low maintenance yard. I expect you to meet those goals.Thank you.[redacted]

Customers water system with noise was a pre-existing issue. Her current system is connected to her plumbing, and causing all the noise. I explained to her that a new water system needed to be installed underground in order to remove the noise. I even quoted her a total of $400.00 to complete the...

work. On the Bermuda sod, we were given the ok to install the lawn from her architect who was the middle man for this job. He ok'd for us to install the lawn, she would need to contact him regarding the Bermuda Sod. We just did what we were told. The plants, along with the bermuda sod again were given the ok by the architect. He purchased the plants, and told us how they should be planted. We were just following orders. This would be another issue she would need to bring up with him. As for the drip system, countless times I have told the consumer to not touch the drop system, the times have been set to where everything is watered correctly. she just keeps touching and changing the times. To help resolve this complaint, I am willing to go back to her house and remove the reducer in the drip system to reduce the water pressure. Also, I will replace the sprinkler nozzles in the backyard, so they are easier to understand. But, the pipework can be done for her at the quoted price. Thank you, Mr. Roots