Dave's Lock & Key

In early June of 2014, Dave's Lock and Key came for a residential service call that sought to change the keying on a newly purchased home for me. The stated goal was to have new keying for all exterior doors. As suggested by Dave's Lock and Key, two knobs were completely replaced. As of yet, I had taken over possession of the home but did not occupy it. The house was not occupied until early August because of wall paper removal and painting.

In the first week of September, the newly installed doorknob between the house and the garage would not retract to allow the door to be opened. The automobile was inside the closed garage with the garage door opener inside its glove compartment and no external keypad outside that would allow access into the garage. This was a Sunday morning.

I phoned Dave's Lock and Key and an answering service picked-up. I explained my situation but the answering service was explicit that Dave's Lock and Key did not do residential emergency calls nor could I expect a return phone call that day. Essentially, I would not be able to get emergency service that day from this business because I was a resident. I phoned Bruce's Lock and Key and this business arrived in approximately 15 minutes. It took Bruce's Lock and Key about 35 minutes to force the [redacted] to retract and allow entry. I asked this business to leave the [redacted] off because I was confident Dave's Lock and Key would correct the problem and feared the [redacted] might stick again.

Dave's called on Monday, the next day, and denied that they did not provide residential emergency service, however I was unable to easily schedule after 4 PM on a work day. Then, after discussions about time-and- a-half charges, I inquired if I would be charged for the faulty product. I was told the product was guaranteed for only thirty days. This was not written on their invoice nor explained with their service. I therefore declined their remedy: paying for new knobs and the installation costs.

Dave's Lock and Key came recommended from another. I will let this business know my experience: Dave's Lock and Key provides an inferior service and product for residential homes. They do not stand behind their workmanship nor products and fail to provide quality residential service.