Please see the email I received from [redacted] of Magikist, below. After his employees admitted, in front of my mother, that my sectional piece was damaged by Magikist, after he came to my house and admitted to my face that he could tell the hole in the fabric was made by Magikist and...
he would replace it, he has the nerve to say the hole in the fabric isn't an eye sore. This was a very expensive LaZBoy sectional that was brand new, that I had saved for for months and it did not have a hole in it when they picked it up. His email is no different than the dozen previous emails with empty promises except now he's trying to make me feel bad for repeating what was said by his employee, insinuating that my complaint is horrible when everything in it is documented in emails and he wants me to take my complaint off the Revdex.com website. I will not respond to his email. He has resolved nothing. On Jul 13, 2016, at 5:35 PM, [redacted] <[redacted]> wrote:Hello [redacted]Please understand that I asked you to be patient with your couch and you have been which I appreciate. You and I both know that your couch is not and eye sore. I personally think it’s a flaw in the fabric but I told you Im a stand up guy and it will get resolved. Now I read a horrible post about my company with the Revdex.com and I’m just a little baffled by that. I guess this really makes me upset and I can understand that you have been looking for answers and have not received any except empty promises. I would appreciate if you to take that comment off of the Revdex.com as I told you I’m resolving your issue. I also don’t appreciate the Mexican comments getting displayed that’s downright awful that you would bring that up My employee Mike has had some issues with medication and he is totally embarrassed now. We are going to resolve your problem as I stated I would appreciate you remove your claim with the Revdex.com. Regards, [redacted] Sent from my iPadOn Jul 7, 2016, at 7:52 PM, [redacted] <[redacted]> wrote:[redacted],I have not received a response to my email sent to you on 7/5/2016. You have repeatedly sent me emails telling me not to worry, you will take care of replacing the back of my sectional that Magikist made a hole in, you are a man of your word, trust you. Your previous email sent on 06/24/16 said you would take care of this the next week. Again, the time has come and gone and I have heard nothing from you.The Revdex.com says to contact the business at least once to try and resolve the problem before filing a complaint. This has been going on since March. I have contacted you and [redacted] at Magikist several times. You came to my house on April 18, 2016, looked at my damaged couch and promised it would be taken care of. You have sent multiple emails promising it would be taken care of. Nothing has been taken care of. It's months later and I still have a hole in my couch.This is the last request I am making. Please provide the information I have requested in the past. I would like to know that the sectional piece has been ordered, when it was ordered and when I can expect it to be delivered or when I will receive the money to replace it. You asked for a copy of the receipt for my sectional which I did provide to you.If I do not receive the information I am requesting by Monday, July 11, 2016, I will file the complaint with the Revdex.com. If this is not resolved through that avenue, I will [redacted].There is not anything honest or honorable about the way you have handled this.[redacted]Sent from my iPadOn Jun 24, 2016, at 5:16 PM, [redacted] <[redacted]> wrote:NEXTWEEK [redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 6/24/16 5:09 PM (GMT-06:00)To: [redacted] <[redacted]>, [redacted] <[redacted]>Subject: Re: CouchAgain, you just will not even provide any type of time frame I can expect to have this resolved.[redacted]Sent from my iPhoneOn Jun 24, 2016, at 10:50 AM, [redacted] <[redacted]> wrote:[redacted]IT WILL BE HANDLED I PROMISE I'M A MAN OF MY WORD[redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 6/24/16 10:41 AM (GMT-06:00)To: [redacted] <[redacted]>, [redacted] <[redacted]>Subject: Re: Couch[redacted],Through all this time and all the emails and requests you have still not provided any kind of specific time frame for resolving this problem.I understand the issues you are having, my family also owns a business; however, they would never leave a customer hanging and not respond to requests to resolve an issue regarding the quality of their product or service. Nor would they not rectify a problem with their product or service.I would like to keep this issue between Magikist and myself and am asking again for a specific time frame that I can expect to have my sectional piece restored. If you cannot provide this, as stated in my previous email I will have to take other actions.Please respond. Thank you.[redacted]Sent from my iPadOn Jun 22, 2016, at 7:31 AM, [redacted] <[redacted]> wrote:When they cleaned my rugs and brought back my damaged sectional, I was required to pay on the spot. Sent from my iPadOn Jun 22, 2016, at 7:14 AM, [redacted] <[redacted]> wrote:[redacted] you will be getting ur new cushion PLEASE be patient I'm a stand up guy I'm not claiming it with Insurance I'm paying for it out of pocket and I'm waiting for the the money to free up I PROMISE IT WILL BE SOON. We are having some financial issues with our receivables not being paid fast enough.[redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 6/20/16 11:50 PM (GMT-06:00)To: [redacted] <[redacted]>, [redacted] <[redacted]>Subject: Re: CouchI would appreciate a reply to my previous email. Thank you.[redacted]Sent from my iPadOn Jun 18, 2016, at 9:50 AM, [redacted] <[redacted]> wrote:Hi [redacted],Again, I did not receive a reply to my previous email. You are asking me to be patient but will give me no information on what's being done. This happened back in March and nobody has said that the damaged piece of my sectional has even been ordered.I understand you had other claims to deal with; however, I have nothing to do with that and I should not have to pay the consequences for that.I am asking again, where are we at in the process of replacing the damaged piece of furniture? Has it been ordered and what is the timeframe that I can expect to have it replaced?Thank you for any information you can provide.[redacted]Sent from my iPadOn Jun 7, 2016, at 12:34 PM, [redacted] <[redacted]> wrote:Hi [redacted],Thank you for the reply. Could you let me know if the piece has been ordered at this time? As I have stated previously, it was a custom order and took over 2 months from the order date to have it delivered.I would like to have my couch restored as soon as possible. I would greatly appreciate some kind of timeframe.[redacted]Sent from my iPadOn Jun 7, 2016, at 7:01 AM, [redacted] <[redacted]> wrote:Sorry for the lack of communication [redacted] hang tight I cannot put a claim in due to 3 claims this year im paying for it outright. You will get ur cushion I just ask for a little patience TRUST ME its coming.Regards,[redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]> Date: 06/06/2016 6:30 PM (GMT-06:00) To: [redacted] <[redacted]> Subject: Fwd: Couch I contacted Magikist on Friday, June 3rd and spoke to [redacted] about the status of the replacement of my sectional back. [redacted] said he would contact you and get back to me either later on Friday or by today, Monday. Again, I have not been contacted. I have heard nothing since April 26th when you said you had contacted your insurance and assured me this would be resolved.Please let me know what is going on.Thank you.[redacted]Sent from my iPadBegin forwarded message:From: [redacted] <[redacted]>Date: June 1, 2016 at 8:36:05 PM CDTTo: [redacted] <[redacted]>Subject: Fwd: CouchHi [redacted],I never received a reply to the email I sent last week asking for an update on the ordering of the sectional piece that was damaged when Magikist cleaned it.Could you please let me know where we are at with this?Thank you.[redacted]Sent from my iPadBegin forwarded message:From: [redacted] <[redacted]>Date: May 26, 2016 at 7:42:59 AM CDTTo: [redacted] <[redacted]>Subject: Re: CouchHi [redacted],Any update on the replacement of the sectional piece? [redacted]Sent from my iPadOn Apr 26, 2016, at 5:02 PM, [redacted] <[redacted]> wrote:Please be patient I have gotten my INSURANCE company involved. Rest assured this will be resolved. [redacted] From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 26, 2016 4:24 PMTo: [redacted]Subject: Re: Couch Hi [redacted], Could you give me an update where we are at with the ordering of the back piece of the sectional? Has it been ordered? Is there an estimated delivery date? Thanks for any information. [redacted]Sent from my iPadOn Apr 20, 2016, at 12:53 AM, [redacted] <[redacted]> wrote:Thank you Sent from my U.S. Cellular® Smartphone
Please see the email I received from [redacted] of Magikist, below. After his employees admitted, in front of my mother, that my sectional piece was damaged by Magikist, after he came to my house and admitted to my face that he could tell the hole in the fabric was made by Magikist and...
he would replace it, he has the nerve to say the hole in the fabric isn't an eye sore. This was a very expensive LaZBoy sectional that was brand new, that I had saved for for months and it did not have a hole in it when they picked it up. His email is no different than the dozen previous emails with empty promises except now he's trying to make me feel bad for repeating what was said by his employee, insinuating that my complaint is horrible when everything in it is documented in emails and he wants me to take my complaint off the Revdex.com website. I will not respond to his email. He has resolved nothing. On Jul 13, 2016, at 5:35 PM, [redacted] <[redacted]> wrote:Hello [redacted]Please understand that I asked you to be patient with your couch and you have been which I appreciate. You and I both know that your couch is not and eye sore. I personally think it’s a flaw in the fabric but I told you Im a stand up guy and it will get resolved. Now I read a horrible post about my company with the Revdex.com and I’m just a little baffled by that. I guess this really makes me upset and I can understand that you have been looking for answers and have not received any except empty promises. I would appreciate if you to take that comment off of the Revdex.com as I told you I’m resolving your issue. I also don’t appreciate the Mexican comments getting displayed that’s downright awful that you would bring that up My employee Mike has had some issues with medication and he is totally embarrassed now. We are going to resolve your problem as I stated I would appreciate you remove your claim with the Revdex.com. Regards, [redacted] Sent from my iPadOn Jul 7, 2016, at 7:52 PM, [redacted] <[redacted]> wrote:[redacted],I have not received a response to my email sent to you on 7/5/2016. You have repeatedly sent me emails telling me not to worry, you will take care of replacing the back of my sectional that Magikist made a hole in, you are a man of your word, trust you. Your previous email sent on 06/24/16 said you would take care of this the next week. Again, the time has come and gone and I have heard nothing from you.The Revdex.com says to contact the business at least once to try and resolve the problem before filing a complaint. This has been going on since March. I have contacted you and [redacted] at Magikist several times. You came to my house on April 18, 2016, looked at my damaged couch and promised it would be taken care of. You have sent multiple emails promising it would be taken care of. Nothing has been taken care of. It's months later and I still have a hole in my couch.This is the last request I am making. Please provide the information I have requested in the past. I would like to know that the sectional piece has been ordered, when it was ordered and when I can expect it to be delivered or when I will receive the money to replace it. You asked for a copy of the receipt for my sectional which I did provide to you.If I do not receive the information I am requesting by Monday, July 11, 2016, I will file the complaint with the Revdex.com. If this is not resolved through that avenue, I will [redacted].There is not anything honest or honorable about the way you have handled this.[redacted]Sent from my iPadOn Jun 24, 2016, at 5:16 PM, [redacted] <[redacted]> wrote:NEXTWEEK [redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 6/24/16 5:09 PM (GMT-06:00)To: [redacted] <[redacted]>, [redacted] <[redacted]>Subject: Re: CouchAgain, you just will not even provide any type of time frame I can expect to have this resolved.[redacted]Sent from my iPhoneOn Jun 24, 2016, at 10:50 AM, [redacted] <[redacted]> wrote:[redacted]IT WILL BE HANDLED I PROMISE I'M A MAN OF MY WORD[redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 6/24/16 10:41 AM (GMT-06:00)To: [redacted] <[redacted]>, [redacted] <[redacted]>Subject: Re: Couch[redacted],Through all this time and all the emails and requests you have still not provided any kind of specific time frame for resolving this problem.I understand the issues you are having, my family also owns a business; however, they would never leave a customer hanging and not respond to requests to resolve an issue regarding the quality of their product or service. Nor would they not rectify a problem with their product or service.I would like to keep this issue between Magikist and myself and am asking again for a specific time frame that I can expect to have my sectional piece restored. If you cannot provide this, as stated in my previous email I will have to take other actions.Please respond. Thank you.[redacted]Sent from my iPadOn Jun 22, 2016, at 7:31 AM, [redacted] <[redacted]> wrote:When they cleaned my rugs and brought back my damaged sectional, I was required to pay on the spot. Sent from my iPadOn Jun 22, 2016, at 7:14 AM, [redacted] <[redacted]> wrote:[redacted] you will be getting ur new cushion PLEASE be patient I'm a stand up guy I'm not claiming it with Insurance I'm paying for it out of pocket and I'm waiting for the the money to free up I PROMISE IT WILL BE SOON. We are having some financial issues with our receivables not being paid fast enough.[redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]>Date: 6/20/16 11:50 PM (GMT-06:00)To: [redacted] <[redacted]>, [redacted] <[redacted]>Subject: Re: CouchI would appreciate a reply to my previous email. Thank you.[redacted]Sent from my iPadOn Jun 18, 2016, at 9:50 AM, [redacted] <[redacted]> wrote:Hi [redacted],Again, I did not receive a reply to my previous email. You are asking me to be patient but will give me no information on what's being done. This happened back in March and nobody has said that the damaged piece of my sectional has even been ordered.I understand you had other claims to deal with; however, I have nothing to do with that and I should not have to pay the consequences for that.I am asking again, where are we at in the process of replacing the damaged piece of furniture? Has it been ordered and what is the timeframe that I can expect to have it replaced?Thank you for any information you can provide.[redacted]Sent from my iPadOn Jun 7, 2016, at 12:34 PM, [redacted] <[redacted]> wrote:Hi [redacted],Thank you for the reply. Could you let me know if the piece has been ordered at this time? As I have stated previously, it was a custom order and took over 2 months from the order date to have it delivered.I would like to have my couch restored as soon as possible. I would greatly appreciate some kind of timeframe.[redacted]Sent from my iPadOn Jun 7, 2016, at 7:01 AM, [redacted] <[redacted]> wrote:Sorry for the lack of communication [redacted] hang tight I cannot put a claim in due to 3 claims this year im paying for it outright. You will get ur cushion I just ask for a little patience TRUST ME its coming.Regards,[redacted]Sent from my U.S. Cellular® Smartphone-------- Original message --------From: [redacted] <[redacted]> Date: 06/06/2016 6:30 PM (GMT-06:00) To: [redacted] <[redacted]> Subject: Fwd: Couch I contacted Magikist on Friday, June 3rd and spoke to [redacted] about the status of the replacement of my sectional back. [redacted] said he would contact you and get back to me either later on Friday or by today, Monday. Again, I have not been contacted. I have heard nothing since April 26th when you said you had contacted your insurance and assured me this would be resolved.Please let me know what is going on.Thank you.[redacted]Sent from my iPadBegin forwarded message:From: [redacted] <[redacted]>Date: June 1, 2016 at 8:36:05 PM CDTTo: [redacted] <[redacted]>Subject: Fwd: CouchHi [redacted],I never received a reply to the email I sent last week asking for an update on the ordering of the sectional piece that was damaged when Magikist cleaned it.Could you please let me know where we are at with this?Thank you.[redacted]Sent from my iPadBegin forwarded message:From: [redacted] <[redacted]>Date: May 26, 2016 at 7:42:59 AM CDTTo: [redacted] <[redacted]>Subject: Re: CouchHi [redacted],Any update on the replacement of the sectional piece? [redacted]Sent from my iPadOn Apr 26, 2016, at 5:02 PM, [redacted] <[redacted]> wrote:Please be patient I have gotten my INSURANCE company involved. Rest assured this will be resolved. [redacted] From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 26, 2016 4:24 PMTo: [redacted]Subject: Re: Couch Hi [redacted], Could you give me an update where we are at with the ordering of the back piece of the sectional? Has it been ordered? Is there an estimated delivery date? Thanks for any information. [redacted]Sent from my iPadOn Apr 20, 2016, at 12:53 AM, [redacted] <[redacted]> wrote:Thank you Sent from my U.S. Cellular® Smartphone