Dave's Marine

In August 2017 When Ms. [redacted] brought her boat down we gave her a disclaimer that because she did not have an appointment and because of the year of the boat which we were told when we first spoke on the phone was a (1980) and the motor which we discovered when it was brought to our shop is actually...

a (1957) that we would have to first take care of customers with prior appointments, some made months in advanced. Because of the year of her motor a majority of the parts are NLA (NO LONGER AVAILABLE) There is no warranty or return on NLA parts as explained in the contract she signed. Also because the motor (1967) does not match the boat (1980) AND the lower unit which was heavily corroded does not match the motor it was particularly difficult matching the correct parts without accurate serial numbers or visible non corroded part numbers. As she needed many small shims, seals, and gears. Because of individual shipping from third party sellers, mostly out of state, the (Used and New) parts did take longer than usual for our shop to receive, we did apologize although that is out of our control and that was discussed and reiterated multiple times. We promptly offered for her to pick up her boat when she expressed that she was unsatisfied with how long the repairs she agreed apon, were taking. She insisted that we continue to complete the work. We completed the work on her motor as well as a small trailer job, got her boat shifting and running great. We do have a video of her boat impeccably pumping water with a new impeller also attached is photos of the customer's invoices with the list of completed work and parts used. With unfortunately the exception made with her boat on her request, we did not and do not work on boats older than 1985 because of the lack of availability on the parts and general state of despair the motors are usually in, we are also unable to bring her boat back in for any services immediately, as she is requesting, due to our appointment book being full for the next 2 months, also because of the NLA parts (Used and New) her motor repairs we preformed are void of warranty, and again we do apologize for that inconvenience but it was explained and signed off on with her own hand. she did not seem to have any grievances when she saw her boat run, when she left with her boat, and her old parts, including her old impeller kit. We took the time to save and show her, her old parts in a box which she took home.