Hello, This customers claim is & was being handled by *** *** *** ***. *** makes the decision on the final settlementsThis customer also booked their move with a different *** agentThat agent could possible help as well if the customer doesnt feel the settlement they received was fairIf they want to re-open it & call us we can then discuss it as wellThe customer can call me at ###-###-#### & I can connect them with the claims departmentThank you & have a great day!*** ***
Hello [redacted], We will pull this file & review it. We do take customer compliants serious. We do have a claims process which includes a home evaluation by a third party repair firm. It appears that the evaluation was done & it was determined the damage was pre-existing which lead to the denial....
Our Operations Manager does not approve any claim to personal items or property damage over the phone with including our claims department due to the process. If it was called into him I am sure that is how the customer got the information to fill out a claim to get the process started but I am certain there were no promises to repair from him as he knows the process. We will review this claim again & contact the customer. Do we need to update you again after that? Thank you & have a great day! [redacted]General Manager
Hello, This customers claim is & was being handled by *** *** *** ***. *** makes the decision on the final settlementsThis customer also booked their move with a different *** agentThat agent could possible help as well if the customer doesnt feel the settlement they received was fairIf they want to re-open it & call us we can then discuss it as wellThe customer can call me at ###-###-#### & I can connect them with the claims departmentThank you & have a great day!*** ***
Hello [redacted], We will pull this file & review it. We do take customer compliants serious. We do have a claims process which includes a home evaluation by a third party repair firm. It appears that the evaluation was done & it was determined the damage was pre-existing which lead to the denial....
Our Operations Manager does not approve any claim to personal items or property damage over the phone with including our claims department due to the process. If it was called into him I am sure that is how the customer got the information to fill out a claim to get the process started but I am certain there were no promises to repair from him as he knows the process. We will review this claim again & contact the customer. Do we need to update you again after that? Thank you & have a great day! [redacted]General Manager