Hello ***, We will pull this file & review itWe do take customer compliants seriousWe do have a claims process which includes a home evaluation by a third party repair firmIt appears that the evaluation was done & it was determined the damage was pre-existing which lead to the denial Our Operations Manager does not approve any claim to personal items or property damage over the phone with including our claims department due to the processIf it was called into him I am sure that is how the customer got the information to fill out a claim to get the process started but I am certain there were no promises to repair from him as he knows the processWe will review this claim again & contact the customerDo we need to update you again after that? Thank you & have a great day! [redacted] General Manager
Hello ***, We will pull this file & review itWe do take customer compliants seriousWe do have a claims process which includes a home evaluation by a third party repair firmIt appears that the evaluation was done & it was determined the damage was pre-existing which lead to the denial Our Operations Manager does not approve any claim to personal items or property damage over the phone with including our claims department due to the processIf it was called into him I am sure that is how the customer got the information to fill out a claim to get the process started but I am certain there were no promises to repair from him as he knows the processWe will review this claim again & contact the customerDo we need to update you again after that? Thank you & have a great day! [redacted] General Manager