I am rejecting this response because:Attached is the contract and list of material, there were no line items for shopping around for pricing. When Adam was out at our property quoting the job, he reported that he had a list of prices from various tile and construction vendors. We did not send tile selections till late afternoon of Feb 27th. My wife and I went to two tile shops to pick out tile, those selections with product numbers and pricing were sent to Everest Customs that evening. We notified Everest Customs on Wednesday March 1st at 5:54PM regarding our construction/permit issue and and asked to cancel the project and to meet somewhere to have our deposit returned. At 7:24 Wednesday March 1st, I received a message from Stephanie stating, " I went over things with adam, and our accountant. The accountant says that he has already allocated the funds for the GL, MV, and WC as well as some other company overhead and my payroll for time spent on the job. We are going to work on things tomorrow to see where we can afford to pull money from to give you a refund. Generally we do not do refunds on deposits because we book many people in advance and when there is a cancellation or reschedule we loose income for that entire time slot with no time to schedule someone into it." "Please be sure to send over your lawyers information if you don't see any further communication with us". I have documentation of these communications via text. I tried to work with Adam several times because I did not feel it was appropriate for them to take money out of the deposit for Stephanie's business management. We were never told they would give us a full return of our deposit or we would have gladly accepted the offer. I am not sure about the reference to the smear campaign, we have only contacted the Revdex.com and are waiting for a call back from a lawyer.
The statement and claims by the [redacted]'s are false. He did let us know he would have to cancel the work, after our company spent nearly 40 hours working with distributors to get the cheapest materials and discounts on all products under our company name. Once all invoices were finally generated they...
client began insinuating that he wasn't going to pay for materials and wanted us to pay for them, even though all contracts stated he was responsible for materials. The night he told us he needed to cancel the job 3/2/17, I explained to him that I would talk to our accountant and get the funds together to refund him, but I had spend many hours on their project. Services that are included in the bid we write, at the [redacted]'s were told the day they signed their contracts by my husband Adam "my wife will handle the invoices and materials once you pick out the tile she will get everything together and ready to be paid for, and she will find all the best prices on materials for you". On the morning of 3/3/17 my husband called [redacted] back and told him "we will send you a refund and some paperwork" [redacted] was fine with that, but called right back and said he would like to go ahead and do the downstairs bathroom anyways and we would do the upstairs later. We said that we didn't mind doing that and I began changing the invoices so they would only have the materials for the basement bathroom and were ready for purchase. We were about 10 days out from this project and the client knew we had to order materials at least 10 days prior so they would be in on time. The clients down payment covered the entire basement bathroom project with an over payment of $782.05, which at first the client wanted back before we start and we agreed. But then the client said he wanted us to either pay that back plus half of the deposit for the bathroom till it was done, or us purchase that amount in materials. We were advised by our lawyer not to purchase any materials for the job, as the client has already been a lose cannon towards our company due to no fault of our own. We told [redacted] that we would give him a check for the $782.05 and do the basement project in a week and be out of there, no problems. He refused. Our lawyer informed us that if [redacted] refused our offer, to walk away from the job because there is no telling if we would ever even see the final payment from this client if we did the work, because of the way he was already acting, because of a previous builder in no relation to us. Our lawyer said to inform [redacted] that we would send him a refund minus our billable time spent on the job as well as an invoice for all the work we did ordering materials and planning the job. [redacted] was not happy with this and said he would be talking to his lawyer (from the previous builder issues) about us as well. I informed [redacted] that if he is represented by a lawyer that we can no longer speak to him and he would need to provide us with his lawyers contact info, which he never did. We have continued to make every attempt to resolve this matter, even offered a full refund in the beginning which he denied and wanted to move forward with the job. There is no making this client happy, and now because of the issues he has had with another builder, he is running a smear campaign on our company, that has never had a bad review, and all of our clients are always happy with our work as well as working with us. We have made it through a year on referrals and repeat customers alone, because we try to do everything we can for our clients, unfortunately this is one client that will never be happy with the outcome with us because he is mad at someone else and taking it all out on us, hoping it will fix everything.
I am rejecting this response because:Attached is the contract and list of material, there were no line items for shopping around for pricing. When Adam was out at our property quoting the job, he reported that he had a list of prices from various tile and construction vendors. We did not send tile selections till late afternoon of Feb 27th. My wife and I went to two tile shops to pick out tile, those selections with product numbers and pricing were sent to Everest Customs that evening. We notified Everest Customs on Wednesday March 1st at 5:54PM regarding our construction/permit issue and and asked to cancel the project and to meet somewhere to have our deposit returned. At 7:24 Wednesday March 1st, I received a message from Stephanie stating, " I went over things with adam, and our accountant. The accountant says that he has already allocated the funds for the GL, MV, and WC as well as some other company overhead and my payroll for time spent on the job. We are going to work on things tomorrow to see where we can afford to pull money from to give you a refund. Generally we do not do refunds on deposits because we book many people in advance and when there is a cancellation or reschedule we loose income for that entire time slot with no time to schedule someone into it." "Please be sure to send over your lawyers information if you don't see any further communication with us". I have documentation of these communications via text. I tried to work with Adam several times because I did not feel it was appropriate for them to take money out of the deposit for Stephanie's business management. We were never told they would give us a full return of our deposit or we would have gladly accepted the offer. I am not sure about the reference to the smear campaign, we have only contacted the Revdex.com and are waiting for a call back from a lawyer.
The statement and claims by the [redacted]'s are false. He did let us know he would have to cancel the work, after our company spent nearly 40 hours working with distributors to get the cheapest materials and discounts on all products under our company name. Once all invoices were finally generated they...
client began insinuating that he wasn't going to pay for materials and wanted us to pay for them, even though all contracts stated he was responsible for materials. The night he told us he needed to cancel the job 3/2/17, I explained to him that I would talk to our accountant and get the funds together to refund him, but I had spend many hours on their project. Services that are included in the bid we write, at the [redacted]'s were told the day they signed their contracts by my husband Adam "my wife will handle the invoices and materials once you pick out the tile she will get everything together and ready to be paid for, and she will find all the best prices on materials for you". On the morning of 3/3/17 my husband called [redacted] back and told him "we will send you a refund and some paperwork" [redacted] was fine with that, but called right back and said he would like to go ahead and do the downstairs bathroom anyways and we would do the upstairs later. We said that we didn't mind doing that and I began changing the invoices so they would only have the materials for the basement bathroom and were ready for purchase. We were about 10 days out from this project and the client knew we had to order materials at least 10 days prior so they would be in on time. The clients down payment covered the entire basement bathroom project with an over payment of $782.05, which at first the client wanted back before we start and we agreed. But then the client said he wanted us to either pay that back plus half of the deposit for the bathroom till it was done, or us purchase that amount in materials. We were advised by our lawyer not to purchase any materials for the job, as the client has already been a lose cannon towards our company due to no fault of our own. We told [redacted] that we would give him a check for the $782.05 and do the basement project in a week and be out of there, no problems. He refused. Our lawyer informed us that if [redacted] refused our offer, to walk away from the job because there is no telling if we would ever even see the final payment from this client if we did the work, because of the way he was already acting, because of a previous builder in no relation to us. Our lawyer said to inform [redacted] that we would send him a refund minus our billable time spent on the job as well as an invoice for all the work we did ordering materials and planning the job. [redacted] was not happy with this and said he would be talking to his lawyer (from the previous builder issues) about us as well. I informed [redacted] that if he is represented by a lawyer that we can no longer speak to him and he would need to provide us with his lawyers contact info, which he never did. We have continued to make every attempt to resolve this matter, even offered a full refund in the beginning which he denied and wanted to move forward with the job. There is no making this client happy, and now because of the issues he has had with another builder, he is running a smear campaign on our company, that has never had a bad review, and all of our clients are always happy with our work as well as working with us. We have made it through a year on referrals and repeat customers alone, because we try to do everything we can for our clients, unfortunately this is one client that will never be happy with the outcome with us because he is mad at someone else and taking it all out on us, hoping it will fix everything.