Davesh LLC

I2IOptique-Ms[redacted] opened an account with our company on 09/26/(please see attached credit application with signed personal guarantee along with credit card on file)Ms [redacted] agreed to our day In Store ProgramThe product was either due be returned after the program was up in July or to be paid forEvery month a statement was sent out to her that reflected what the balance owing wasOn 11/27/a message was left that if we did not hear back from Ms [redacted] her credit card would be charged that was left on file for paymentThe card was charged on 11/30/See attached paid in full on Invoices [redacted] and ***Also see attached statement 11/30/showing other items paid by Ms [redacted] with her credit cardOn 12/4/I received an email from Ms [redacted] from herI called her back the same dayI re-explained why her card was chargedThen on 12/8/I received another email requesting a return label for the productI returned her email and reminded her of our original agreement of the program and of the timeframe of days not six monthsI also reminded her that a message was left and she did not return the callsMs [redacted] has also attempted to reverse the charges on her CC and was unsuccessful after our company provided the information requested by the Credit card company

I opened an account with Clic and was buying readers at $each and that had nothing to do with this orderI never signed any agreement with anyone This is fraud and I never gave the company Blacken my credit card information if the day was in July as the company is stating why was I charged in December. My orders never exceeded $ I never received any calls from anyone at blacken to see how the product was doing The original call came stating there's no rep in AZ can you try my product !!! And it's Free!!!I Never signed any paper or contracts this was all done via telephone When I saw the charge on my credit card I stated calling and emailing I was ignored for days. Then a response via email that person was in meeting and would call me later, however that never happened I called about 5xI am enclosing an email that was sent to me stating they had my credit card on file for Clic , however I Never allowed any charges from Davesh to bill threw ClicNever signed Anything!!!!This is fraud ! This company is bad businessAll companies try to work with other business for the futureThis company did not They did not want to offer me an Ra and refused my package when I sent backThe optical field is not very big we need to let all private optical places be aware If the conduct of this business . They didn't even care how the product was doing all they cared about was getting the money !! This is not a joke ! The charge was and that's a lot of money for product I did not want, did not order and they decide to make me keep !!!I want the optical field to know how this company operates . I am also disputing the credit card bill . [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The form you enclosed was _:This form was filled out at vision expo not for your use For Clic readers ONLY!You choose the product not me , you decided to stick me with the product not me You never offered me a Ra, you never wondered how the product was doing and yet you say you care about customer service? You decided to send me a trail NOT me , YOu needed the BUsiness NOT ME! Yet you say you tried this and that you Never tried anything But make me pay for product I didn't want , I didn't order .YOU should give people a choose, not decide for them My money my business MY decision!!!You NEVER DO what you did !!POOR BUSINESS and not ethical.To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our company name has always been Davesh and the invoice that went out with the product stated that. We never send any product out free of charge and a invoice was sent with the product showing the price. The company gave her a 30% discount off the wholesale cost and we paid for shipping. That was part of the program
On her email sent asking me to call her, I replied that I was in a meeting until 2pm and I would call her then. I returned her call that day and did have a customer service person in my office during the call.
She continues to claim that no one ever called her. Once again I am inclosing the documents from the first email verifying what we are saying. The hardest part of business is collecting outstanding debit and it is a big problem in the optical business. Our company values all of our customers.

I2IOptique-Ms.[redacted] opened an account with our company on 09/26/14 (please see attached credit application with signed personal guarantee along with credit card on file). Ms. [redacted] agreed to our 60 day In Store Program. The product was either due be returned after the program was up in...

July or to be paid for. Every month a statement was sent out to her that reflected what the balance owing was. On 11/27/2015 a message was left that if we did not hear back from Ms. [redacted] her credit card would be charged that was left on file for payment. The card was charged on 11/30/2015. See attached paid in full on Invoices [redacted] and [redacted]. Also see attached statement 11/30/2015 showing other items paid by Ms. [redacted] with her credit card. On 12/4/2015 I received an email from Ms. [redacted] from her. I called her back the same day. I re-explained why her card was charged. Then on 12/8/2015 I received another email requesting a return label for the product. I returned her email and reminded her of our original agreement of the program and of the timeframe of 60 days not six months. I also reminded her that a message was left and she did not return the calls. Ms. [redacted] has also attempted to reverse the charges on her CC and was unsuccessful after our company provided the information requested by the Credit card company.