Davey Tree Services Limited

Dear Ms***:Human Arc very much regrets the concerns Mr [redacted] raised to the Revdex.com relative to his contacts with/from Human ArcWe sincerely apologize to him for any inconvenience that he has experiencedWe cannot stress enough that it was never our intention to create difficulties of any kind.Mr [redacted] ’s records were sent to our organization from the hospital where he was seen as a patient in order to determine if she may qualify for additional assistance under government benefit programs, such as Medicaid.Under the Health Insurance Portability and Accountability Act’s rules, hospitals (covered entities) are permitted by law to disclose Protected Health Information (PHI) to organizations such as Human Arc (business associates) for the purpose of assisting their members with additional healthcare benefits or for payment of their medical bills.Human Arc is under contract with Mr [redacted] ’s hospital and his records were again forwarded to us under the terms of that contract.However, in response to Mr [redacted] ’s wishes, we have immediately taken the following measures:1) We have closed all existing file work on Mr [redacted] so no additional contact to him will occur.2) We’ve instructed our representatives that no outreach may be initiated to Mr [redacted] at any time in the future.3) We have blocked any and all future outreach mail from us to him.These steps will ensure Mr [redacted] will not be contacted by us in the future.Human Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help patients, should they choose, throughout the application process to secure that assistance to get their hospital bills coveredWe have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals.We are very proud of the work we have been doing for over years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our serviceWe take complaints from the people we serve very seriouslyAs a result, we want Mr [redacted] to be fully apprised of the specific steps we have taken on his behalf and again apologize for any cause for concern.Very sincerely, [redacted] ***Compliance & Legal Services ManagerHuman Arc CorporationEast 40th Street, Cleveland, OH [redacted]

The following was a copy/paste by Revdex.com staff:June 7, Revdex.com, IncEuclid Avenue, 4th Floor Cleveland, OH Re: Complaint submitted to Revdex.com about Human Arc on by [redacted] (complaint ID # [redacted] .) Dear [redacted] ***: Human Arc very much regrets the concerns [redacted] raised to the Revdex.com relative to her experience with Human ArcWe sincerely apologize to her for any inconvenience that she has experiencedWe cannot stress enough that it was never our intention to create difficulties of any kindBased on the complaint submitted by [redacted] , we have looked into her file to determine the process that was undertaken to provide her assistance with obtaining Social Security Disability Benefits for her childWe work in collaboration with health plans to provide eligibility enrollment assistance to members who we believe might benefit from our servicesWhile she accurately states that as an Authorized Representative, Human Arc is eligible to receive a fee for our services, we have not requested a fee in [redacted] 's child's case, and do not intend to file the required fee agreement in order to collect for any services renderedWe are disappointed to hear that [redacted] was unhappy with her experience with our organization and feels we did not provide the best customer serviceDuring our relationship with her, there were several times we were unable to reach her, resulting in delays in the progress of her child's caseIf an individual is not responsive, the Social Security Administration will postpone the advancement of a case at their discretion.Human Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefitsWe have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plansWe are very proud of the work we have been doing for over years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our serviceWe take complaints from the people we serve very seriouslyAgain, we apologize for her concerns and can again assure her that we have in no way requested compensation for her caseVery sincerely, Jenny R [redacted] Compliance & Legal Services Manager

Initial Business Response / [redacted] (1000, 5, 2017/03/15) */ We received an email from our dealer Doors Galore on a warranty claim from [redacted] in [redacted] The email included the attached two pictures stating there was rusting on the bottom sectionWe reviewed the attached photos and spoke with the homeowner and dealer and found that the rusting was localized to the bottom section, on the bottom on the track and to the bottom section's hardware The consensus and reasoning was that road solvents used for snow and ice removal from the vehicle coming in and out of the garage and the vehicles being started blowing the solvents onto the bottom section of the door from underneath those vehicles, pooled and had built up on those areas over time caused the rustingThe exhaust may have also contributed to the issue over time The reasoning considered that being that all of the other sections and hardware shows no sign of the surface rustingAll of the sections were made at the same time from the same roll of steel and they show no signs of rusting like those areas exposed to the vehicle(s) exhaust blowing the road melt onto the door, hardware and track Even after the review was performed with the information supplied, Safe-Way Door took great expense and time to go to the home and review the door and conditions in person to make sure that all factors were consideredUpon personal inspection the findings were confirmedMainly from the localized area of rusting and to the other components on the door that were manufactured by other manufactures (not Safe-Way) showed significant corrosion as well Our warranty, see attached, only covers rust through due to the paint system cracking, checking or peeling thus exposing the steel underneath to open airIt doesn't allow for substances getting on the door causing rusting from the outside down into the paint and steelOur warranty is included in this document and is an industry standard warranty that all garage door manufactures follow If the homeowner would have called us of the dealer, when they first noticed the spotting caused by the substance, we could have instructed them on how to properly maintain the door and it would have been resolved and the rusting lessenedThe reasoning for denying the warranty claim is supported by the Warranty exclusions of foreign substances and improper maintenanceThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't surprise us that Safe-Way is not honoring their warranty agreement after meeting up with their representativeWe disagree with their response and do not accept itThe biggest portion of the rust is only on one side so how do they explain this? We have two vehicles that have always been in the garageWe don't start our cars with the garage door closedWe take pride in our home and to state there was improper maintenance is not trueWe also contacted Safe-Way 2-1/2, years ago about the rust and their response was that it had to rust through before anything could be doneIt's unfortunate that we did not document the date and who we spoke with concerning thisIf this isn't resolved to our satisfaction, we will not be purchasing anything that is manufactured by Safe-Way and we'll be sure to let our friends, family, etcknow of thisPlease do not show this as being resolved through the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 17, Ms [redacted] Dispute Resolution Specialist Revdex.com, IncEuclid Avenue, 4th Floor Cleveland, OH Re: Complaint submitted to Revdex.com about Human Arc on by Ms [redacted] ***, (complaint ID # [redacted] ) Dear Ms***: Human Arc very much regrets the concerns Ms [redacted] raised to the Revdex.com relative to her experience with Human ArcWe sincerely apologize to her for any inconvenience that she has experiencedWe cannot stress enough that it was never our intention to create difficulties of any kindBased on the complaint submitted by Ms***, we have looked into her file to determine the process that was undertaken to provide her assistance with obtaining Social Security Disability BenefitsAs she stated in her letter to you, we are a vendor of her health plan and with their collaboration, we provide eligibility enrollment assistance to members who we believe might benefit from our servicesWhile she accurately states that communications she's received from the Social Security Administration (SSA) advise that as an Authorized Representative, Human Arc is eligible to receive a fee for our services, we have not requested a fee in Ms***'s case, nor did we ever have an intention to based on our contract with her health planCorrespondence created by the Social Security Administration is solely their works and Human Arc has no influence on the language that appears in themWe are disappointed to hear that Ms [redacted] was unhappy with her experience with our organization and feels we did not provide the best customer serviceHuman Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefitsWe have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plansWe are very proud of the work we have been doing for over years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our serviceWe take complaints from the people we serve very seriouslyAgain, we apologize for her concerns that she was not treated well by the associates in our organization and can again assure her that we have in no way requested compensation for her caseVery sincerely, Jenny Roman Compliance & Legal Services Manager East 40th Street, Cleveland, OH (216) 431-5200, ext 14711(216) 431-fax [email protected]

Human ArcEast_ 40th Street, Cleveland Ohio ¦ 216.431.5Z¦ ¦ Fax ¦ www.humanarc.comJune 7, [redacted] Revdex.com, IncEuclid Avenue, 4th Floor Cleveland, OH Re: Complaint submitted to Revdex.com about Human Arc on by [redacted] (complaint ID # [redacted] .) Dear [redacted] : We are in receipt of the complaint referenced above from [redacted] relative to her experience and dissatisfaction with our servicesWhile we regret her concerns, our records and documentation do not corroborate her claimsWhile [redacted] may have voluntarily (on her own) applied to the Ohio Department of Job and Family Services for Medicaid coverage for her child, she also completed a screening and executed an "Authorization to Represent" form with our organization on August 26, 2016, allowing Human Arc to also act on her child's behalf for this process, which explains why she received telephone calls and mailers regarding our services to her familyThe Medicaid application was submitted on September 6, and for the three months that transpired thereafter, we were unable to reach [redacted] in order to folland advance the applicationOn two occasions, her phone was disconnected and on another occasion, a voicemail message that was left by Human Arc was not returnedAdditionally, Human Arc representatives began receiving telephone calls regarding [redacted] 's child's case from an individual who identified himself only as "Mike." Information was not provided to Mike as [redacted] had not verified with Human Arc that he was allowed to discuss the matter with our companyOn January 16, 2017, our office received a letter with a typed signature and contacted [redacted] for further information, but was unable to connect with herTo answer [redacted] 's specific questions: no, we did not act without her consent at any time because her consent was granted on August 26, when she both completed the Medicaid application screening and signed (in person) an Authorization to Represent formAt no time did [redacted] request that Human Arc cease its services to her or her childAlso, the application that was submitted on September 6, was submitted on behalf of both of [redacted] 's childrenHuman Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefitsWe have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in Human Arc making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plansWe are very proud of the work we have been doing for over years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our serviceWe take complaints from the people we serve very seriouslyWe apologize for [redacted] 's concerns and hope we can provide further assistance to her and her children.Very sincerely, Jenny R [redacted] Compliance & Legal Services Manager East 40th Street, Cleveland, OH (216) 431-5200, ext I (216) 431-fax jr***@humanarc.com ExperienceCompassionResults

Good afternoon,In response to [redacted] 's rejection of our original answer, and her additional questions, we offer the following:Due to HIPAA Privacy Regulations, we are unable to supply the Authorization to Represent signed by [redacted] to the Revdex.com With [redacted] 's permission, we can mail a copy of this form to her residence or send it to her email via secure methodThe last Medicaid application submitted by Human Arc on behalf of [redacted] 's children was submitted last year (2016) In order to attempt to secure coverage for today, we would need to re-screen to ensure all applicants are still eligible This would require [redacted] execute a new Authorization to Represent form and submit a new application to the County Regardless of taking these steps, we can never guarantee that coverage will be granted as that decision is made solely by the County.Thank you,Jenny R***

Good afternoon,Please find attached our response to this complaint Please contact me if there are any further questions or concerns.Thank you,Jenny R [redacted]

August 15, [redacted] Director of OperationsRevdex.com, IncEuclid Avenue, 4th Floor Cleveland, OH 44115Re: Complaint submitted to Revdex.com about Human Arc on by [redacted] (complaint ID # [redacted] 9.)Dear [redacted] :We are in receipt of the complaint referenced above from [redacted] relative to her experience and dissatisfaction with our services We apologize for her concerns and have taken the requested steps in order to discontinue any contact our company may have with her in the future.Per the Health Insurance Portability and Accountability Act (HIPAA), only those individuals authorized to speak on behalf of patients, if not the patient themselves, may communicate their desire to confirm or deny services Our records unfortunately did not have [redacted] ’s husband listed as a permitted party on the account received from the [redacted] Therefore, we were unable to honor his requests and did require communication with [redacted] directly in order to discontinue contact with her Regardless, once she was on the phone, our representative should have immediately honored her request and should not have asked her for additional information For that, we apologize and will ensure that our associates are better educated on Do Not Call requests and protocolHuman Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans We are very proud of the work we have been doing for over years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our service We take complaints from the people we serve very seriously We apologize for [redacted] ’s concerns and experience and will not contact her in the future.Very sincerely,Jenny R***Compliance & Legal Services ManagerEast 40th Street, Cleveland, OH [redacted]

Dear Ms***:Human Arc very much regrets the concerns Ms*** ***-*** raised to the Revdex.com relative to her contacts with/from Human Arc and the nature of the services we provide to those possibly eligible for government benefitsWe sincerely apologize to her for any
inconvenience and concern that she has experiencedWe cannot stress enough that it was never our intention to create difficulties of any kind.Ms***-***’s records were sent to our organization from the health plan where she is/was a member as someone who could be potentially eligible to receive disability benefits, which was the reason for our contact with herUnder the Health Insurance Portability and Accountability Act’s rules regarding “payment,” and “health care operations” health plans (covered entities) are permitted by law to disclose Protected Health Information (PHI) to organizations such as Human Arc (business associates).Under the rules of the Social Security Administration, an individual who serves as an authorized representative for someone applying for Social Security disability benefits is entitled to a fee of 25% of the retroactive award given to the applicant upon successfully enrolling into the programHuman Arc does not take any of the actual monthly benefit for anyone we are able to assistWe apologize for any miscommunication of how the process works and are happy to speak with again to explain how our program and services work and how we have been able to help thousands Ms***-*** of peopleOn the date this complaint was filed, June 23, 2015, our staff was in contact with Ms***-*** to specifically notify her that even though we had not received the required documentation from her health plan, we were going to process her request for refund and reimburse the Social Security Administration in order for her to be given her entire benefitOur internal check request was received and processed and on June 25, 2015, our staff once again contacted Ms***-*** to advise her that the funds were on their way to the Social Security AdministrationMs***-*** was satisfied with this conclusion.Human Arc is a firm that is hired and authorized by healthcare providers and insurance companies to offer cost-free screening for patients and members for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help individuals, should they choose, throughout the application process to secure assistanceWe have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients and members of our clients.We are very proud of the work we have been doing for over years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our serviceWe take complaints from the people we serve very seriouslyAs a result, we want Ms*** ***-*** to be fully apprised of what our organization stands for and how our goal is to help every individual we work with and make a difference in their lives.Again, Human Arc extends to Ms*** ***-*** our company’s sincere apology for any misunderstanding, and I extend my personal apology as well in the hopes his concerns will be alleviated.Very sincerely,*** ***Compliance & Legal Services ManagerHuman Arc CorporationEast 40th Street, Cleveland, OH 44103(216) 431-5200, ext ***(800) 828-6453, ext ***(216) 431-fax***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have been in contact with my local SSA and it seems like there has been some mis-information giving to me by different reps of SSAThe last time I did speak with them it was said it went to the representative, even though other times I was told it was at the payment centerI do appreciate the response and the follow up from Human Arc to SSAI am sorry that this complaint was filed and blame was put on Human Arc when it seems to be an errorI was only going with the info I had received from a SSA rep a while agoThanks again for the responseI will be following up again with SSA
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We thank you for the thorough response from Human Arc and we too would like to resolve this matter without any additional stressPlease provide us a copy of the “Authorization to Represent” that *** *** signed on 8/26/Also, we will be satisfied if Human Arc can straighten out the matter with medicaid covering both her children and not one as indicated in their response on 6/7/
Regards,
*** ***

HUMAN ARC A CENTAURI HEALTH SOLUTIONS' COMPANY Experience. Compassion. Results. July 14, 2017 Ms. [redacted] Manager Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 Re: Complaint submitted to Revdex.com about Human Arc on 07.08.17 by...

Ms. [redacted] (complaint ID # [redacted]) Dear Ms. [redacted]: Human Arc very much regrets the concerns Ms. [redacted] raised to the Revdex.com relative to her experience with Human Arc. We sincerely apologize to her for any inconvenience that she has experienced. We cannot stress enough that it was never our intention to create difficulties of any kind. Based on the complaint submitted by [redacted], we have looked into her file to determine the process that was undertaken to attempt to provide her assistance with obtaining Social Security Disability Benefits. We work in collaboration with health plans to provide eligibility enrollment assistance to members who we believe might benefit from our services. Upon reviewing her file, we can unfortunately corroborate [redacted]'s statement that she did not speak with a representative from our company. Our associate spoke with another member of [redacted]'s household (an unidentified male), who indicated in the conversation that while he did not believe [redacted] would benefit from our services, it was acceptable for us to send further correspondence to [redacted] in the future. This was not appropriate action on the part of our associate and we deeply apologize to [redacted] for the confusion and misunderstanding. While we did receive [redacted]'s name and information from her health plan, we can advise her that per her request to the Revdex.com, we have removed her information from our system and will not contact her in the future. Human Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits. We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans. We are very proud of the work we have been doing for over 30 years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our service. We take complaints from the people we serve very seriously. Again, we apologize for her concerns and can again assure her we will not contact her in the future. Very sincerely, Jenny R[redacted] Compliance & Legal Services Manager 1457 East 40th Street, Cleveland, OH 44103 [redacted], ext [redacted] fax 1457 EAST 40th STREET, CLEVELAND, OHIO 44103 • [redacted] • [redacted] • FAX [redacted] www.humanarc.com

Dear Ms. [redacted]:Human Arc very much regrets the concerns Mr. [redacted] raised to the Revdex.com relative to his contacts with/from Human Arc. We sincerely apologize to him for any inconvenience that he has experienced. We cannot stress enough that it was never our intention to create...

difficulties of any kind.Mr. [redacted]’s records were sent to our organization from the hospital where he was seen as a patient in order to determine if she may qualify for additional assistance under government benefit programs, such as Medicaid.Under the Health Insurance Portability and Accountability Act’s rules, hospitals (covered entities) are permitted by law to disclose Protected Health Information (PHI) to organizations such as Human Arc (business associates) for the purpose of assisting their members with additional healthcare benefits or for payment of their medical bills.Human Arc is under contract with Mr. [redacted]’s hospital and his records were again forwarded to us under the terms of that contract.However, in response to Mr. [redacted]’s wishes, we have immediately taken the following measures:1) We have closed all existing file work on Mr. [redacted] so no additional contact to him will occur.2) We’ve instructed our representatives that no outreach may be initiated to Mr. [redacted] at any time in the future.3) We have blocked any and all future outreach mail from us to him.These steps will ensure Mr. [redacted] will not be contacted by us in the future.Human Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help patients, should they choose, throughout the application process to secure that assistance to get their hospital bills covered. We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals.We are very proud of the work we have been doing for over 30 years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our service. We take complaints from the people we serve very seriously. As a result, we want Mr. [redacted] to be fully apprised of the specific steps we have taken on his behalf and again apologize for any cause for concern.Very sincerely,[redacted]Compliance & Legal Services ManagerHuman Arc Corporation1457 East 40th Street, Cleveland, OH 44103[redacted]
[redacted]
[redacted]
[redacted]

Good afternoon,In response to [redacted]'s rejection of our original answer, and her additional questions, we offer the following:1. Due to HIPAA Privacy Regulations, we are unable to supply the Authorization to Represent signed by [redacted] to the Revdex.com.  With [redacted]'s permission, we can mail a copy of this form to her residence or send it to her email via secure method.2. The last Medicaid application submitted by Human Arc on behalf of [redacted]'s children was submitted last year (2016).  In order to attempt to secure coverage for today, we would need to re-screen to ensure all applicants are still eligible.  This would require [redacted] execute a new Authorization to Represent form and submit a new application to the County.  Regardless of taking these steps, we can never guarantee that coverage will be granted as that decision is made solely by the County.Thank you,Jenny R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2017/03/15) */
We received an email from our dealer Doors Galore on a warranty claim from [redacted] in [redacted] The email included the attached two pictures stating there was rusting on the bottom section. We reviewed the attached photos and spoke with the...

homeowner and dealer and found that the rusting was localized to the bottom section, on the bottom on the track and to the bottom section's hardware.
The consensus and reasoning was that road solvents used for snow and ice removal from the vehicle coming in and out of the garage and the vehicles being started blowing the solvents onto the bottom section of the door from underneath those vehicles, pooled and had built up on those areas over time caused the rusting. The exhaust may have also contributed to the issue over time.
The reasoning considered that being that all of the other sections and hardware shows no sign of the surface rusting. All of the sections were made at the same time from the same roll of steel and they show no signs of rusting like those areas exposed to the vehicle(s) exhaust blowing the road melt onto the door, hardware and track.
Even after the review was performed with the information supplied, Safe-Way Door took great expense and time to go to the home and review the door and conditions in person to make sure that all factors were considered. Upon personal inspection the findings were confirmed. Mainly from the localized area of rusting and to the other components on the door that were manufactured by other manufactures (not Safe-Way) showed significant corrosion as well.
Our warranty, see attached, only covers rust through due to the paint system cracking, checking or peeling thus exposing the steel underneath to open air. It doesn't allow for substances getting on the door causing rusting from the outside down into the paint and steel. Our warranty is included in this document and is an industry standard warranty that all garage door manufactures follow.
If the homeowner would have called us of the dealer, when they first noticed the spotting caused by the substance, we could have instructed them on how to properly maintain the door and it would have been resolved and the rusting lessened. The reasoning for denying the warranty claim is supported by the Warranty exclusions of foreign substances and improper maintenance. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't surprise us that Safe-Way is not honoring their warranty agreement after meeting up with their representative. We disagree with their response and do not accept it. The biggest portion of the rust is only on one side so how do they explain this? We have two vehicles that have always been in the garage. We don't start our cars with the garage door closed. We take pride in our home and to state there was improper maintenance is not true. We also contacted Safe-Way 2-1/2, 3 years ago about the rust and their response was that it had to rust through before anything could be done. It's unfortunate that we did not document the date and who we spoke with concerning this. If this isn't resolved to our satisfaction, we will not be purchasing anything that is manufactured by Safe-Way and we'll be sure to let our friends, family, etc. know of this. Please do not show this as being resolved through the Revdex.com.

August 15, 2017[redacted]Director of OperationsRevdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115Re: Complaint submitted to Revdex.com about Human Arc on 06.03.17 by [redacted] (complaint ID # [redacted]9.)Dear [redacted]:We are in receipt of the...

complaint referenced above from [redacted] relative to her experience and dissatisfaction with our services.  We apologize for her concerns and have taken the requested steps in order to discontinue any contact our company may have with her in the future.Per the Health Insurance Portability and Accountability Act (HIPAA), only those individuals authorized to speak on behalf of patients, if not the patient themselves, may communicate their desire to confirm or deny services.  Our records unfortunately did not have [redacted]’s husband listed as a permitted party on the account received from the [redacted].  Therefore, we were unable to honor his requests and did require communication with [redacted] directly in order to discontinue contact with her.  Regardless, once she was on the phone, our representative should have immediately honored her request and should not have asked her for additional information.  For that, we apologize and will ensure that our associates are better educated on Do Not Call requests and protocol. Human Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 30 years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our service.  We take complaints from the people we serve very seriously.   We apologize for [redacted]’s concerns and experience and will not contact her in the future.Very sincerely,Jenny R[redacted]Compliance & Legal Services Manager1457 East 40th Street, Cleveland, OH 44103[redacted]
[redacted]

January 27, 2016Ms. [redacted]Dispute Resolution SpecialistRevdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115Re: Complaint submitted to Revdex.com about Human Arc on 01.20.16, by Ms. [redacted], (complaint ID #[redacted]).Dear Ms. [redacted]:Human Arc very much regrets the...

concerns Ms. [redacted] raised to the Revdex.com relative to her contacts with/from Human Arc. We sincerely apologize to her for any inconvenience that she has experienced.We cannot stress enough that it was never our intention to create difficulties of any kind.Based on the complaint submitted by Ms. [redacted], we have looked into her file to determine the process that wasundertaken to provide her assistance with obtaining [redacted] Disability Benefits. As she stated in her letterto you, we are a vendor of her health plan, [redacted] of Michigan, and with their collaboration, we provide outreachto members who we believe might benefit from our services. We submitted an application for benefits on herbehalf on March 3, 2015 and at that time, we did inform her that a fee would not be charged based on her currenthealth plan status. However, on May 27, 2015, we discovered that Ms. [redacted] did have a concurrent claim,which, per our agreement with both the State of Michigan and Ms. [redacted]’ health plan, [redacted] of Michigan,meant that Human Arc could file a fee agreement. Regardless, we are aware that Ms. [redacted] may not have beenproperly informed of this and want to make this right immediately. At this time, we have waived all fees for thiscase with the [redacted]. Human Arc will in no way receive a fee for any assistance weprovided to Ms. [redacted] in her quest to obtain disability benefits through the [redacted]. Theassociate who worked with Ms. [redacted] has been counseled to ensure that they are properly informing individualsof what charges they may be assessed and why and we completely understand why Ms. [redacted] was upset.Human Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibilityseems likely, we help patients, should they choose, throughout the application process to secure that assistance toget their hospital bills covered. We have won numerous awards for our civic involvement and community service,and we are renowned in our industry for our work in making America healthier through our commitment to, andcompassion and respect for, the patients of our client hospitals. We are very proud of the work we have beendoing for over 30 years for hundreds of thousands of individuals, and we welcome any feedback, positive ornegative, that may help us improve our service. We take complaints from the people we serve very seriously. As aresult, we want Ms. [redacted] to be fully apprised of the specific steps we have taken on her behalf and againapologize for any cause for concern.Very sincerely,Jenny R[redacted]

October 17, 2016 Ms. [redacted] Dispute Resolution Specialist Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 Re: Complaint submitted to Revdex.com about Human Arc on 10.11.16 by Ms. [redacted], (complaint ID # [redacted]) Dear Ms. [redacted]: Human Arc very much regrets the...

concerns Ms. [redacted] raised to the Revdex.com relative to her experience with Human Arc. We sincerely apologize to her for any inconvenience that she has experienced. We cannot stress enough that it was never our intention to create difficulties of any kind. Based on the complaint submitted by Ms. [redacted], we have looked into her file to determine the process that was undertaken to provide her assistance with obtaining Social Security Disability Benefits. As she stated in her letter to you, we are a vendor of her health plan and with their collaboration, we provide eligibility enrollment assistance to members who we believe might benefit from our services. While she accurately states that communications she's received from the Social Security Administration (SSA) advise that as an Authorized Representative, Human Arc is eligible to receive a fee for our services, we have not requested a fee in Ms. [redacted]'s case, nor did we ever have an intention to based on our contract with her health plan. Correspondence created by the Social Security Administration is solely their works and Human Arc has no influence on the language that appears in them. We are disappointed to hear that Ms. [redacted] was unhappy with her experience with our organization and feels we did not provide the best customer service. Human Arc is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits. We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans. We are very proud of the work we have been doing for over 30 years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative, that may help us improve our service. We take complaints from the people we serve very seriously. Again, we apologize for her concerns that she was not treated well by the associates in our organization and can again assure her that we have in no way requested compensation for her case. Very sincerely, Jenny Roman Compliance & Legal Services Manager 1457 East 40th Street, Cleveland, OH 44103 (216) 431-5200, ext 14711(216) 431-5201 fax [email protected]