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Dave'z Automotive Repair

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Reviews Dave'z Automotive Repair

Dave'z Automotive Repair Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: VIN [redacted]Color: GreyToyota 4Runner TurboI had my truck towed to this shop on 8/2/2014 for a entire engine tear down and rebuild. I've already been charged on my credit card months ago for the engine, core deposit and parts. The shop initially told me they had an extra block and head in stock and could send that to the machine shop to save time instead of using my own trucks engine. I was quote 2 - 3 week turn around time and pick up. I've been consistently calling and emailing for status updates and have had nothing but excuses and getting the run around. First excuse was he was out of town in Colorado, second excuse was being sick for 2 weeks and the current excuse is the King's Fire.I was also never given a written estimate or invoice which to my understanding is illegal in the State of CA from a repair shop. I never signed any documents, never step foot in the repair shop and had my tow truck drop the truck off at the repair shop.I have an email trail and credit card receipts showing proof of work and payment. I need help in getting my Chile back. [redacted] no longer returns my emails or voice mails.I'm starting to think the shop stole my vehicle. CA BAR, please help.I also started digging for reviews and found that I'm not the only one with problems with this automotive repair shop.[redacted]Desired Settlement: 1. Completed car in working order and all parts returned by the end of this week 9/26/2014or2. uncompleted car in same condition I dropped it off with all parts returned 9/26/2014

Business

Response:

Business states that issue has been taken care of. Customer will be picking up vehicle tomorrow. Business did not know anything about complaint and states that they have had constant communication with consumer throughout the repair process.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Will be picking up the car tomorrow. Communication was lacking the first between 1 and 2 months but has since picked up at the end and issue resolved as the car is completed.

Review: I purchased a rebuilt motor that came with a 2 year/24k mile warranty. I paid for said motor directly to the owner/builder on 3/2/2013. On January 29, 2015 the timing chain broke while it was running/warming up before work. I called [redacted] twice on that day leaving a message on the machine. I called two times again on the following day. On the February 1st, Sunday he returned my call explaining that that type of thing has never happened to one of his motors but that it was under warranty and he would fix it. During our conversation he told me that the coming week he already had commitments to go to a big off road race called "King of the Hammers" to which I said no problem I understand. But that he would contact me when he returned to schedule the repairs. I called on 2/9, 2/10, 2/11 and on 2/13 I called again and he answered saying that he had been ill. I said then he should've called to inform me rather than not. He said he would arrange a tow of my truck to his shop by the end of the week which didn't happen so I left another message on 2/18 to ask why. Within 2 hours I received a call from "Josh" saying that [redacted] had arranged for him to tow my vehicle to the shop for repairs on 2/20. I called on 2/23, 2/27, 3/2 and 3/6 leaving messages saying that it had been entirely too long and I needed a timeline for repairs. On 3/10 at 7:46 am he called to tell me that multiple valves had been bent and he had to send the head out to be rebuilt and that he would have it in a few days and he would call me when it was done and I said great. On 3/15 I called again to see what was up and left a message. He called on 3/17 to say that these things take time and I said that I was a car guy like him and we both knew the head was going to need rebuilding so it should already be done. He said that he would call me when it was done. Here we are on 3/24 and still I have yet to hear from him on this matter.Thank you,[redacted]Desired Settlement: I need my vehicle asap. Because he has taken so long repairing it I have had to borrow or use less efficient vehicles. Costing more money in fuel. I want me truck returned with a new warranty on the repairs that he has done and anything that may have been affected after being taken apart/disassembled. I put that motor in and took a lot of time to ensure all of the hoses, connections, sensors etc were to manufacturer's specs. All bolts tight, clamps turned the right direction etc.

Business

Response:

This is the first notice I have received on this matter from Revdex.com. The vehicle was repaired with a different cyl head and new timing chain. When it was completed it was discovered that the cyl head was defective. The customer was informed that I would replace the cyl head. The customer decided to take the vehicle and we supply the parts. Thank you -[redacted]. Owner

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Description: Auto Repair & Service

Address: 6313 HWY 193, Georgetown, California, United States, 95634

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Web:

www.davezoffroadperformance.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Dave'z Automotive Repair, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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