David Anderson Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello Mrs***, Please let me apologize that it took me a few weeks to issue the creditPlease note that I issued it before hearing that you filed a complaint to the Revdex.comWe have been very short staffed, and doing all we can to keep up with our work load. The
short of the story is; with the parts and labor we didn't charge you, and the credit I issued as a customer service gesture (although later than you may have liked), you received $worth of parts and labor for a net of about $150. We can debate whether or not the control board was part of the problem or a misdiagnosis, but our technician is factory trained and authorized, it's very possible that the problem was stemmed from one of the electrical issues during a storm, the other parts are wired in series or the guy misdiagnosed it, I do have faith in the technician. I received a call from the Revdex.com today that you filed a complaintI called each of your telephone numbers on the evening of the 7th to apologize for the delay, but to let you know that I did issue a credit to your credit card in the amount of $220. I believe the amount you felt entitled to was $if my memory serves correctly. Although I told you that I would look over the bill, and do what was the right thing to do, the facts are as follows. On 5/20/our FACTORY AUTHORIZED TECHNICIAN diagnosed your washer, there was a problem with the main control board which was not sending power to make the washer spinHe noticed that the electric drain pump was also cutting in and out, he advised you not to repair the unit because of the cost of the parts which would be over $parts alone(below are the links to an on-line "discount" parts supplier, you will see that those two parts alone were over $407). You called me to say that your husband said to fix the washer *** went back and only put in the control board, not the pump because he didn't notice at first the pump working only intermittentlyWe charged you $for labor time (no second service call), and $for the control board, he tested it and said it was running fine. You called back and said it wasn't working again, we went back and installed the pump, and charged you ZERO, and noticed that there was also a problem with the shift assembly which is electronic and wired in series with the control panelWe ordered the shift assembly, returned and charged you ZERO. The original $that you paid was for the initial service call, $95., the diagnostic time to check it out, $50, and the sales taxAt that point, we advised you NOT to put more money into the washer because there were multiple issues. Next we came back and installed the electronic computer and charged NO service call, just the part $278.95, and the labor, $- plus tax. After that, we made two more service calls at NO CHARGE, replaced the pump assembly at NO CHARGE, the shifter at NO CHARGE, and the labor at NO CHARGEThen I GAVE YOU BACK $(even though the parts are all installed in your washer). The first visit is a separate issueThe bottom line is after that call, with the $credit, you received over $in parts, $in labor, a ballpark of $600, for a net cost to you of $150.*** $307.37*** $100.27*** $ 46.57 $454.21 Again, I am sorry that I didn't tend to looking over the invoice soonerI have written off, and credited you back a total of about $in parts and services we did to the washer, and hope you agree that this is fair.Best Regards,*** *** ** *** Associated Appliance & Service *** *** *** *** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]