David Arthur's Oil Butler

Thank you so much for your help. They gave me my money back if you have any question, you can call me or sent me an email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We have issued this customer a full refund. When we first spoke with the customer regarding her issue with the clipper we believed the problem she was experiencing was due to a faulty blade. During the initial discussion we offered to send this customer a new blade to see if that would fix the...

issue she was experiencing. The customer agreed and we shipped the replacement blade to the customer. However before the customer received the replacement blade, she decided to return the clipper and did not advise us that she was going to do that. Without a return authorization our policy is to charge a restock fee when items are returned to us after being used, because they are no longer in resalable condition. Had our customer let us know she had changed her mind and decide to return the clipper we would not have sent her the replacement blade. We have issued this customer a full refund with no restocking fee, it may take a few days for the credit to process through her credit card company. We do hope that she will return the replacement blade we shipped her. We hope that the customer will be satisfied with resolution and we apologize for any misunderstanding or distress we may have caused her when explaining our restocking fee policy. Thank you,Claudia L[redacted]

We did receive the clipper return from [redacted] as she indicated. And [redacted] did speak with [redacted] when [redacted] called to confirm we received the return. [redacted] attempted to explain to [redacted] that she needed to reach out to the manufacturer regarding the damage and to seek a replacement, however the...

conversation ended abruptly with [redacted] hanging up before [redacted] finished. [redacted] subsequently followed up with the manufacturer, to determine if the manufacturer would send a replacement, the manufacturer said they would be happy to replace the product. [redacted] attempted to reach out to [redacted] to see if she wanted a replacement or a refund and we have not heard back from [redacted] to date. Based on [redacted]'s letter to the Revdex.com, [redacted] is seeking a refund. We will gladly issue a full refund and a credit for the return shipping. Many Thanks, [redacted] Cherrybrook Customer Care Officer