David Barton Gym

The General Manager spoke with the Complainant and reviewed the necessary repairs that needed addressed All repairs were completed on Friday, May 27,

The General Manager spoke with the Complainant and reviewed the necessary repairs that needed addressed.  All repairs were completed on Friday, May 27, 2016

Revdex.com:At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].Sincerely,[redacted]

Review: I've signed into a one year contract with them and after my contract ended, they still continue to charge my account even after I've gave them their 45 days cancellation notice form. I've spoken to the [redacted] regarding about my cancellation and he told me via EMAIL that my last day of membership will be February [redacted]. I've made sure and call him numerous times regarding about my cancellation and he told me via receptionist it will be February [redacted]. However, every time going to the gym and asked the receptionist when my last day of membership will be, they told me its an on going month to month membership, meaning [redacted] did not do his job and input my cancellation form to corporate or whatever he needed to do so I would not be charge the following pay period.

Not surprisingly, I was charged and I've been trying to get a hold of [redacted] via email, call, and even in person but have not luck. The receptionists always tell me he is busy and not available. I've email him numerous times but he have never responded to my email other than in the inception where he emailed me the cancellation form.Desired Settlement: I wish [redacted], NY would stop charging my credit card and credit the $97 back into my account.

Review: I did not sign a contract with this gym and do not want to be a member. They billed me for a membership fee on Dec **, 2014.

I have spoken with the [redacted] who said that it is 'not his problem' and I need to take the dispute up with their main office. When I asked for a contact in the main office, he told me that he would not give me that contact information.

This business is fraudulently trying to charge my credit card and refuses to produce any contract they claim I must have signed.

It is a scam and I need help to please resolve this issue.Desired Settlement: I am asking that they do not charge my credit card for the monthly charges to this gym. I am not a member and never signed anything.

Consumer

Response:

At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].

Sincerely,

Review: I gave David Barton gym referral information for one of my friends. My referral did not become a David Barton gym member. Referral never signed membership or service agreements sent to him by David Barton gym. However, David Barton gym has charge me double my agreed to monthly activation fees. When I contacted David Barton gym about the duplicated charges, they informed me that they had billed my credit card for my referral's non-existent gym membership.Desired Settlement: I would like to be refunded all fees charged to my account in excess of my executed membership agreement with David Barton gym.

Review: I cancelled my membership and received confirmation of the cancellation via email on 9/**/13. I was told that the final payment would be processed at the end of September and that my membership would then expire at the end of October. Nevertheless, I still was charged again on 10/**/13 and 11/**/13--$99 each time. I spoke to management each time and was assured that though a mistake had been made in the corporate office, the payments would be refunded shortly. As of today, 12/**/13, neither payment has been refunded.Desired Settlement: Please refund the charges promptly for a total of $198 and do not ever charge my credit card again.

Consumer

Response:

At this time, I have been contacted directly by David Barton Gym regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They did not refund the total amount. They charged me $99 twice for a total of $198. However they only refunded $181.50. They still owe $16.50.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I canceled my membership on April *, 2014 via email and received confirmation on April *, 2014. I was informed that my membership cycle would run for 45 days after giving notice. I requested to freeze my membership and have the 45-day period begin on July *. In fact, I never visited the gym after I sent my cancellation request on April *, 2014. I recently discovered that the gym has been billing me $187 per month. They should have stopped charging me on August **, 2014, which is 45 days after the notice period began to run. They have erroneously withdrawn an aggregate of $1,496 since August **, 2014. I contacted the company and was told that my cancellation email was ambiguous, notwithstanding that I have written confirmation of my cancellation.Desired Settlement: Refund of $1,496

Consumer

Response:

At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].Sincerely,[redacted]

Review: I cancelled my gym membership and that of my wife more than 6 months ago. I had fulfilled my original contract terms and was free to cancel. I signed the membership cancellation and sent the scan via e-mail as instructed by the membership consultant. My credit card continues to be charged. I have had difficulty speaking with anyone in person regarding this issue. I have received multiple e-mails from membership consultants claiming things are being processed but have yet to see any refund of the fraudulent charges. This has been ongoing for 4 months.Desired Settlement: $1200 dollars for 4 months of membership fees on 2 accounts.

Review: My one-year contract ended with David Barton Gym [redacted] ended on December [redacted], 2013. In preparation for the end of my contract I spoke with two employees, in-person and over the phone, respectively, on separate occasions at David Barton in [redacted].

The first, I had a meeting with a membership advisor about leaving the gym three months early because I thought I would be moving. He told me I would have to play $300 to break my contract. Since, I wasn't certain if I was moving and to keep my membership for the remaining three months would cost $297, just under $300, I decided to stay with the gym until my contract expired.

In early November, I called the [redacted] gym location and asked the Greeter who answered to double check my contract expiration date in their computer system, she confirmed that it was December [redacted], 2013.

After multiple employees confirmed the end date of my contract I believed I was free to sign up for a different gym. However, after checking my credit card statements recently it appeared I had still been charged $99 twice over the last two months for my membership, as well as an addition $15 late fee for the second charge after the first maxed out my credit card, and another $17 fee from my credit card company for charging above my credit limit.

After calling the [redacted] gym a membership advisor told me that if I did not sign the Request of Cancellation form 45 days prior to the end of my contract, my membership would automatically role over as stated in the contract. I was clearly unaware of this, and both employees failed to mention it in our discussions. My contract has lived somewhere in my rented storage unit from moving for the last four months. I explained I had spoken to two employees about the end of my contract, and both failed to mention the Request of Cancelation form. After mentioning this, the advisor I spoke to only offered to cancel my membership immediately and waive the 45 day notice, since none of my correspondence was in writing it could not be proven and I could not be refunded the charges. I explained I could not identify the membership advisor I had originally spoken to by name, but could in person. In return I was told he may not work there anymore, because there had been a lot of recent turnover with new membership advisors on staff. I told the advisor that I had not been told of the Request of Cancellation contract on both occasions, and had not used the gym in two months, and he still could not offer me any refund for the charges I had received.

After two employees failed to mention the Request of Cancellation form, knowing I was looking to leave. And not to be offered a refund, when I have clearly not been to the [redacted] David Barton, and have since joined another gym, appears greedy and unethical.Desired Settlement: I would like to be refunded the $198 I was charged for the last two months, as well as the $15 late fee charge. If possible I would also like to be credited the $17 bank fee.

Consumer

Response:

At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].

Sincerely,

Review: Since I started my membership I have been trying paying a month in advance to avoid any problems and I have had many. First when I stared my membership changed from $89 to $97 in the same month. Every month I would pay a lest 2month so I am ahead. I still will get charged late fees and emails saying I'm late or my credit card docent work and the oppstte is true. I have been trying to resolve the matter with management since day one. I spoke with [redacted]) many times called, email several times, meet with him in person, leave messages at the front desk. He always say he will take care of it and still has not to date. I forward all emails to the [redacted] on 1/**/14 forward again on 1/**/14. left a message for him to call me. he hasn't responded as of yetDesired Settlement: Please adjust my bill accordingly, refund all late fees, reverse the late fe charged to my credit card in November or credit the account the fee, I would like to get back the $89 dollar rate I was quoted originally or give me 3months free for all the wrongful charges, member neglect, broken steam rooms, broken equipment, and overall the back and forth and me being proactive trying to correct this account for months and still no resolution

Review: On or around August *, 2013 I made an in-person request at the front desk of David Barton Gym ([redacted]) to cancel my contract, as I was planning to move to the Boston area in late August 2013. My contract permitted contract termination for those who move more than 25 miles from the gym, and that was my reason for requesting to terminate my contract.

When I spoke to someone at the front desk about terminating, the individual told me they could not assist me but that someone would contact me immediately. I left a phone number and email address and never heard from anyone. I had to write several email responses to DBG's spam emails to get someone to assist me with terminating my contract. When [redacted] finally agreed to allow me to print, sign, scan and email my cancellation agreement (he ignored email messages explaining that I was already out of state), he listed the contract termination date as August **, 2013, a full twelve days after I first made a good faith effort to cancel my contract. Additionally, DBG applied a full 45 day membership extension penalty from that August **, 2013 date, meaning that I will have to continue paying for membership to DBG through 10/*/2013. I am disappointed in this service. It appears that DBG does not want me as a customer and does not want me to encourage my friends and colleagues to join the gym. It also appears as though DBG has made a clear attempt to scam me by refusing to allow me to lawfully terminate my contract.Desired Settlement: I would like a refund of my August credit card payment and for DBG to stop billing me.

Consumer

Response:

At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].

Sincerely,

Review: At the end of Jan 2015 I walked into the [redacted] location of David Barton Gym to terminate my membership. The associate was busy and told me he would process the termination that day. In Mar 2015 I discovered that I had been charged membership for Feb 2015 ($ 128) and Mar 2015 ($ 128) for a total of $ 256.00. On **Mar2015 I contacted [redacted] at [redacted], who responded “I apologize that you were charged and you are absolutely going to be refunded for February and March. Please reach out if you have any more questions.” On **Mar2015, I again enquired when the refund will be issued. [redacted] responded “The refund will not reflect your account for 60 days per our refund policy, however, I am working to expedite this for you.” On **April2015 I contacted [redacted] at DBGym who told me "The request for your refund was put in last month by my assistant [redacted]. The note on your account reflects that you will be refunded by May [redacted] 2015.” On **June2015 I still had not received the refund. I again contacted [redacted] who mentioned that he would contact the [redacted] and ask [redacted] to authorize the refund that day. [redacted] did not get back to me and when I contact the [redacted] location, was told that [redacted] had left for the weekend. When tried to contact [redacted] again, I was told he had left for the weekend. It is extremely unprofessional to (1) charge an account that should have been terminated; (2) that a refund was not issued immediately; (2) that it has been greater than 3 months since overcharge, and 5 months since the termination request, to receive the refund; (3) that I was lied to about when the refund would be issued; (4) that there was no follow up or contact to notify me of when the refund will occur. Clearly David Barton does not care about customer service. Please investigate this company and document accordingly so that other customers will not experience the same disservice.Desired Settlement: The desired outcome is:

(1) My credit card credited for Feb 2015 ($ 128) and Mar 2015 ($ 128) for a total of $ 256.00.

(2) [redacted] be retrained in customer service and this incident noted on their performance record.

(3) Letter of apology from the CEO or Human Resources Department of the company.

Business

Response:

[redacted]s account was refunded on 6-**-2015. That refund was placed to the credit card we have on file. An email is sent to members when refunds are processed, clearly [redacted] did not receive confirmation. An email will be sent to him today confirming his refund.

Review: In the summer of 2014, David Barton was opening a new gym in [redacted] on [redacted], and for a refundable $50 fee, I reserved a membership. I was told that when the gym opened, I would have an opportunity to cancel my membership if desired and my monies would be refunded. I called the gym within the required time to say I no longer wanted to be a member and asked to have my money refunded. In November, 2014, I was charged an additional $140 on my card and then in December, I was charged an additional $50. They are still attempting to charge new monthly fees to my card. $240 in total so far. I called and spoke with [redacted], their [redacted] and was told that since I couldn't prove I called to cancel the membership, they were refusing to return my funds. How can a phone call be proved? I have not stepped into that gym once and deserve a full reimbursement, as advertised. Please assist.Desired Settlement: $240 returned to me.

Consumer

Response:

At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].Sincerely,[redacted]

I signed on as a member of the older and now defunct [redacted] location on [redacted].

CUSTOMER SERVICE ISSUE

I was already a member of DBG for over a year when the company changed management. I complained to both [redacted] and [redacted] about ongoing harassment by an organized group of members who were not personally known to me, referring to me as a "crazy baglady" even though there is no evidence or fact to support this. I had already filed a general police report about this type of defamation and harassment of strangers (the type most recently recognized in the [redacted] case documented on [redacted]) . Again, these people were/are unknown to me.

On a separate occasion I complained to [redacted] about two members of the male staff entering the womens locker room while I was in there and she was equally unconcerned about that.

I complained to her, on a second occasion about the harassment. She referred to the harassment as "your problem with other members" and suggested that I might be be a better fit elsewhere even though I had already been a member for over a year before coming into contact with her.

(When the old [redacted] location closed and the new [redacted] location had yet to open, we were told to frequent any locations.) Beside the unpredictable harassment by these other members, apropos of nothing, there was no other contact, or interaction with them.

When I complained to [redacted] and sent a follow up email to him on December **, 2014 I did not receive any response to my email.

The next time that I arrived on the premises I was informed that [redacted] had revoked my membership without explanation.

I would like the general public to be made aware of the general disinterest and irresponsibility of the new/current DBG management.

Review: My one-year contract was supposed to expire in April. I check with managers several months in advance. One told me it would be automatically cancelled. I met twice with another manager to ensure that my contract was ended on time. Despite my repeated requests to cancel my membership, in person as well as via phone and email, the gym is continuing to bill me past the end of my contract.Desired Settlement: I would like to be refunded the $137 that have been erroneously charged to my credit with no further charges being made.

Review: I cancelled my membership at David Barton Gym on May **, 2014. I paid them $300 in accordance with the contract I had entered on 5/**/14 and was assured by the supervisor in-person that I would no longer have auto-debits coming out of my account. On 5/**, David Barton stole money from my checking account via the debit card that had previously had on file over two transactions of $99 and $50 respectively for a total of $149 stolen from me. I tried to work with the general [redacted], and she told me that it would take OVER 60 DAYS for my money to be returned. Additionally, she has refused on multiple occasions to confirm that I am going to be receiving this information in writing. It took them less than 24 hours to steal from me, but it will take over 60 days to return the stolen money!Desired Settlement: I request an immediate refund, reflected in my account within 2 business days.

Consumer

Response:

At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].

Sincerely,

Review: I received a gift card for 1month free. when I went to claim the card they had me sign a 1 year contract under the impression it was a "liability wavier" I was charged twice in the amount of $158 and $15 which I disputed with my credit card company. The dispute was won in favor of the gym due to signed contract which was null and void after the gym had said they had caught the mistake and would refund me my money which never happened.Desired Settlement: refund all membership charges

Review: I have belonged to David Barton Gym at [redacted] since February 2013. In May I took a job on [redacted] in Manhattan. I live in Brooklyn. I am no longer able to go to the gym. Since I have not relocated outside of 25 miles from the gym I understand that I am contractually obligated to pay $300 to cancel my gym membership. I also understand that their contract states that I need to give them 45 days notice to cancel my gym membership.

-- I have been trying to cancel my membership with this gym since May **, 2013. At that time I sent an email to my membership advisor, [redacted]. I never got a response to my email.

-- I finally was able to go to the [redacted] location on July **, 2013 and meet with a membership advisor, who took my cancellation information, but I continued to be billed by the gym. I also continued to get repeated emails saying I need to submit relocation forms and documents. I don't have these things. I just need to cancel my membership and pay the $300. I get no answers to my emails explaining this.

-- I visited the [redacted] location again on August ** and met with another membership advisor, who had me fill out cancellation paperwork, but I continue to get emails to complete relocation paperwork because I am out of contract.

-- I finally was able to reach someone named [redacted] at the [redacted] location last week on September *. He said I need to come in to the [redacted] location to fill out more paperwork and that I do not have a valid cancellation - he said the paperwork I filled out is not the correct paperwork. I told him I can't come down to the [redacted] location because I work up at [redacted] street. I asked him to please fax me any information I need to complete. I repeatedly told him I am willing to pay the $300 to cancel the membership. I have called him 5 different times in the past week and he will not return my phone calls. I get no response to my emails.Desired Settlement: 1. My membership cancellation should be effective May **, 2013 since that is when I first emailed membership advisor [redacted] to cancel my membership.

2. I should be refunded all the monthly charges after July *, 2013 (total = $194), since that is 45 days past my cancellation notice email to [redacted].

3. Since I have not relocated I will pay the $300 cancellation fee.

4. They need to fax or email me any cancellation documents to complete and sign since I cannot miss work to come down to the offices to complete this paperwork.

Thank you for your assistance.

Consumer

Response:

At this time, I have been contacted directly by David Barton Gym regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Review: My fiance and I went to the [redacted] location on May **, 2015 and met with Clarissa. We agreed to pay a $50 fee each to hold a $110 per month price for a one-year contract with an extended start date of July **, 2015. We are in the process of purchasing an apartment in the neighborhood but do not currently live where we would go to this gym. The closing on the purchase of the apartment has taken much longer than anticipated and I emailed Clarissa at the beginning of July to request a further delayed start date. Clarissa did not respond. I emailed again and received a response from Clarissa that she was checking with management. I never received another response from her despite emailing multiple times since. I called the [redacted] location to try to resolve the issue and asked to speak with a manager. The desk attendant gave me the email addresses for DeMario B[redacted]r and Renee C[redacted]. I emailed both of these individuals to try to resolve this issue. No one has responded to me. At this point, I would like both contracts completely cancelled. We have never actually used the gym and given the extremely poor customer service and treatment that we have received, we no longer want to be members.Desired Settlement: Cancellation of both contracts.

Consumer

Response:

At this time, I have not been contacted by David Barton Gym regarding complaint ID [redacted].Sincerely,