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David Burridge & Son

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David Burridge & Son Reviews (6)

Date: Wed, Aug 3, 2016 at 3:33 PMSubject: [redacted] complaintTo: [redacted]@myRevdex.com.org[redacted],I am willing to part with $140.However, the damage on the downspout was such that it was not a dent like from a ladder but many marks like from being strapped on top of a truck.  We did not see how we had...

caused the damage they claimed our techs did.The customer's wife was yelling and irate and this made it difficult for my field manager to comomunicate with them about what he observed.Thank youKent B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  MetroGutter has not even attempted to offer any type of alternate narrative or explanation in response to my true/factual narrative description of its repeatedly unprofessional behavior.  Although MetroGutter demands "that any invoice that remains unpaid 30 days after invoicing will be subject to compound interst at 2.0% per month", the company has offered absolutely no reciprocal interest/relief (or any type of apology) after retaining my deposit of $1437.50 for more than 4.5 months before unilateral cancellation, without even bothering to notify me.  On the morning this job was supposed to start (when I learned that MG had cancelled without even bothering to tell me), I was told that the company owner would call me back, which he never did.  Unfortunately, the company owner can/will not fire himself.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Wed, Jun 14, 2017 at 1:43 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted],I am sorry that there was a miscommunication or error on our part.  I would be willing to do the gutter cleaning next week if customer would like us out....

 Let me know if he would prefer a refund.Thank you Kent B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As previously discussed, I am a military member that is being reassigned to a new location.  I contracted with this company in advance.  This company did not show up as scheduled.  I contacted them due to their not showing as scheduled.  After multiple times of blaming the customer while asking for an unreasonable response time (1 1/2 month window at their convenience past my required move out date), I was required to hire another company at the last minute.Potential future customers need  to be aware of this company's malicious, accusatory, and manipulative business practices and this is why I submitted the Revdex.com complaint.  Note to future customers, if you need the job done on a timeline or just someone reliable, this company is not for you.  Regards,[redacted]

Hello,The damage on the downspout which my field manager went back to look at it suggested damage from transport before installation.  The damage did not appear like damage from a ladder or from falling down while cleaning gutters.  We simply felt we did not damage it.  I am happy to refund the $140 gutter clean charge if that would appease the customer.Kent

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