David C Aronson DDS

This is Millennium's version for the ComplaintWall constructed for Esthetics to create a stair well and Bbq so it would all line upThis wall was built by us and we added drain at bottom and constructed the Stone wall on a footerThis wall was not constructed to be a dam/wall for all the
possible runoff covering every case scenarioOnce we where complete with our portion of project, owner's hired a landscape company and created a problem that our wall could not overcome in a flood type situation. They added a French drain to the top of the wall creating a funnel for any run off from there property and adjacent propertyNeither homes had any run off control such as gutters or berm's adding to the effect that night in or on October 30thI have information on the rain totals that night and area wide floodingThe wall was constructed to hold the earth back with or heavy ran...not a flood!Once wall had fallen due to the flooding effect millennium sent a person to help with clean up of deck and Pool offering some assistance and explaining the many areas of added water being funneled directly at the Wall and PoolThe customer(***) I believe told *** ***-Millennium Pools Sales person- " That it looked like a waterfall" prior to the wall collapsing to the water being forced directly at it!Final note: do not understand how anyone could not understand the influence that was created by the negligence of owner not addressing this since we told them they need gutter(we tell everyone that) that his neighbors runoff was also a bigger problem than his own house and with neither one being any different once the flood happenedAnd French Drain added right next to wall all the way downWhat did they expect?In closing the wall was built by Millennium Pools at no cost to ownerThe wall was not charged to customer and was not even on there contractTrying to complain about free work( our cost withe coping on top-estimated) We also constructed a IPE deck extended on back of home, a beautiful pool, a stone patio, and a BBq area with lighting and where all top quality/award winningOne of most liked Pools by all who sees it in Luxury Pools Magazine