David Carden, Allstate Agency

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

The return address is as follows:FosdickBarnes Industrial RdNorthWallingford Ct. 06492Attn: Returns....***Customer Service

Complaint: ***
I am rejecting this response because: The bag instructions cover new
lawns, established lawns and spot repairsIn all cases, preparations and additional materials are required unlike the ad which states "No preparationJust broadcast seed, water or let nature do it." In addition they were to get back to me with instructions regarding product return and I have yet to hear anythingCalled early yesterday AM.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I believe the company should provide me a shipping account so I do not have to pay for the returnI also believe that they should amend their ad for this product to provide more accurate information regarding what is required for installationIn the interim I am disputing their charge with my credit card company.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi This is not our product.....I think they want the Best Buys Store.....we are not that company.We are Best Buys Direct Inc......a TV mail order Company. Linda H[redacted]

We do not sell this item....they will have to get in contact with the person that they purchased it from..On the complaint is an email[redacted]Linda Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

HiWe will send a replacement to them......this order is a year old...and cannot refund money over a year.[redacted]Best Buys Direct

our directions are as follows:The bag directions are for starting a new lawn.......and this can also can be scattered by hand or in a lawn spreader...for adding to an established lawn.[redacted]Customer Service