David Dodge

[redacted] , I was hoping you would tell me the best way to proceed May I suggest, Drop the certificates in the mail or by the store and we will issue you a credit card reimbursement and apply the change to your accountBelieve it or not, this has never come up beforeSo you helped us create a processGenerally, people are spending in excess of the amount of the certificate, so, no issue We will make a copy of the second (partially used certificate) and note on that copy, the amount remainingYou may tender that on your next visit If, for some reason, you have another idea to handle this issue, please let me know My first response to the Revdex.com was merely to keep the bureau aware of our direct contactIf for some reason, this email is not getting through and your only contact is through the Revdex.com, let me knowMy Revdex.com response was a copy of an email I sent, which is below I recived no response to that email, so I fear you may not have recived itThe only delay in offering a resolution is I hoped you may let me know your thoughts I'll look forward to your response David

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively R Re: ID# [redacted] Good morning, I am sorry to hear about your lossMy condolences to you and your familyI have reviewed the response made by David Dodge and find the resolution unsatisfactoryI reached out to Revdex.com because I have contacted David Dodge numerous times regarding this issue, and no one from David Dodge management has yet to return my phone callsI was once a valued customer of David DodgeI've purchased two cars from your dealership, and have referred quite a few colleagues to your dealershipI feel David Dodge should acknowledge their error and repair the collision damage to my Dodge [redacted] truckI have the completed insurance verification paperwork from David Dodge confirming insurance verification was doneAlso , I have paperwork from [redacted] stating no one verified insurance from your dealershipBe the reputable dealership I once knew and resolve this issueSincerely, [redacted] * [redacted] , Sr

Hello and thank you very much for forwarding [redacted] ***'s concernsI am very up to speed and active in attacking [redacted] ***'s issuesTo be clear and I have spoken to [redacted] on this, my capacity is to sell a client a vehicle and then perform efficient service to that vehicle during our ongoing relationshipSometimes diagnosis and repair are relatively simple to complete, this has been a particularly difficult repairWe repaired following a prescribed diagnostic trail, including replacement of the entire dash clusterWhen that operation subsequently failed we dug deeper to identify a unique situationwe believe we have found itI actually just concluded with a technician update at the car and returned to find this correspondence, which was timelyWe removed casing on a whole piece connecting agent tied to the dashInside this piece were two connector wires that were marginally pinchedWhen we bypassed the connector we were able to replicate the issue, indicating this is the common sourceThere was no local inventory of a replacementWe expedited through national to have a part rushed to us and are expecting it as early as tomorrowThis just goes to hopefully demonstrating how serious we take a matter like this and how proactive we are in completing our mission on our clients behalfPlease keep in mind that never did we release the vehicle in a condition that wasn't operationalThe uniqueness of a pinched wire would demonstrate why this condition would appear fixed and then returnprobably on sudden movement or some condition that triggered itWe have also provided alternate transportation during the entire experienceIt should be noted that [redacted] ***'s factory warranty does not contractually allow for alternate transportation, we took it upon ourselves to take responsibility for that, even though there was no extended coverage opted for that would provide for such coverageWe are keenly aware of the inconvenience a situation like this causes a client like [redacted] ***As to replacement, that is a [redacted] Corp option and we are happy to coordinate a meeting or [redacted] can contact [redacted] directly through ###-###-####Or of course he has legal remedy through Pa Lemon LawI cannot consult on whether or not this would be a qualified situationI can attest to we will continue support [redacted] throughout any way he choses to proceedRight now we are laser focused on repairing his vehicle no matter how he proceedsSincerelyDave K [redacted] , President David Auto Group

This correspondence was sent to the clientWe expect to brings this matter to a successful resolution in a efficient mannerAppears to be a mis understood policy 17px;">Should be noted that rarely do we "sell" gift certificatesGenerally the are complimentary for some type of goodwillThey have no cash value and therefore do not require changeHowever, our intent is to provide full valueA terrific, but part time employee may have made a mistakeMr Campbell, Last night I received your Revdex.com and this afternoon, while on a flight, my office sent me your letterI answer my phone calls in one ring and no screeningI leave the door to my office open all day My staff is instructed to email any call, letter or notice regarding a client so that no matter where I am, I may react quickly on behalf of my client You need not bother the Revdex.com nor the IRS when having a concern regarding my dealershipIn the future, just see or call me I'm confused, while I'm asking my staff for more information, it appears you paid with a credit card, is that accurateDid you decide to keep the certificates? And you are correct, our policy was mis applied by a member of my staff who is part time and had never encountered that issue beforeSince it was apparently in the evening, no senior management was there to guide her We sell very few gift certificates, generally just when a client really wants them for a gift for a loyal clientMore generally, they are given to aid charity fundraising or in a gesture of goodwill for a client of friendMay I ask where your certificates came from But you may rest assured, you will be allowed to receive full credit toward any parts, service or purchase at my dealershipJust a mistake Again, I'm getting a little more info from my people and let me know what you would like to do David David P Kelleher President David Dodge Chrysler [redacted] Ram Glen Mills Sent from my iPad

Thank you for contacting us with the complaint from [redacted] , Roman Today [redacted] picked up her vehicleWe repaired the area in question as a gesture of goodwill It should be noted that this vehicle passed our extensive used vehicle check prior to her purchase in August of We had no record of any rust present at the time of inspectionIt should be noted that our inspection record with the State of Pennsylvania was unquestioned until [redacted] ’s concernThe State of Pennsylvania sent an inspector, who was unable to determine that we had any misstep in our inspection in August of He did however ask us to take a hard look at finding a way to help the clientWe did just thatWe also replaced a tie rod end that was not under warranty and was prohibiting her from getting the vehicle successfully inspected Further, by [redacted] 's account, she had the vehicle serviced for maintenance several times in the months she has owned the carThe car was driven over 20,miles in that period of timeIt also was an unusually harsh winter During that period of time we were never contacted regarding any deterioration of the vehicleA oil change should have put a technician in the position of noting the issue, as the vehicle is raised and the work is conducted from below the vehicle She did all that service elsewhere, so we were unable to report on any declining condition of the sub-frame Obviously, if [redacted] had come to us at an earlier interval it would have been much easier for us to conclude that the roots of the rust were in place before we delivered the car All that said, we are pleased that we were able to extend the goodwill, having taken into account Ms Spinelli's hardship and her need for transportation, even though we had no obligation under the terms of our sale or any warranties on the vehicle, given time and mileage Thank you again for your contact, and your patience as we moved forward to figure out how to reasonably handle this situation I remain available on this or any other issue the Revdex.com should ever need me to addressBut I am hopeful that this concludes any further concerns going forward on this specific vehicle and our responsibilities Sincerely David [redacted] K [redacted] President David Dodge Chrysler Jeep Ram Glen Mills Pa

To the Revdex.com and ** [redacted] ,First and foremost, I'm sorry about the accident you had with your new vehicleYou didn't mention injury, so I'm assuming you are ok, which may be the most important thing I am out of town attending the funeral of a family memberThe complaint you filed (and simultaneously emailed the same directly) is complex and laced with accusations and demandsI need to fully examine the facts so that I can give you a more thoughtful responseI also need to consult with counsel, as you have indicated pending legal action should we not comply with your demands I can tell you we have firm grasp of our legal requirements under the lawI can also tell you that no insurance company allows us to dictate coverage for a clientRoutinely, as a courtesy, we will relay pertinent information to a provider to ease the info transfer, but ultimately, the coverage has to be placed by the insured, as the relationship and rights are between the insured and the company That said, again, I have little knowledge of Thespis particular situation and will address it, with priority, when I return to the office next weekThank you for your contact and I'm sorry about your accidentSincerely David [redacted] President David Dodge LLC

Hi ***,Its Dave.I’ve been keeping up with the conversation and just wanted to make sure we were on the same pageI agree with you, in order to consider features and options, you have to know what the terms would be financially. I purposely reacted very assertively and aggressively because
of you compelling situation and the passion exchanged in the letterI just want to reiterate, this is the length of my ability to repair and move forwardThe over KBB Excellent and the “Employee Purchase Price” was a clear and decisive way to show you my caring about the situationIt was not meant in any way to begin the negotiationI wouldn’t do that to youI wanted to establish a length of compassion that would translate to you just how important you and all my clients are to meNo anguish, no haggling, no holds barred. I also said that I couldn’t turn a *** into a ***, which you understoodAlthough the amount of latitude I had on trade and discount should make it immensely easier for you to transition to one, should your taste and budget allow. To me, it doesn’t matter, your terms are good throughout my stock and MrM*** as told me should we need to custom order you one he would do everything in his power to expedite it past any expectation and get you in a perfect one quickly. I agree with you, reading Bob’s emails, you should have a full range of pricing for every feature/model so you can consider adequately. I also read you concern about “being back in hours”Well, I hope notI had a team of people on Quality ControlEveryone was fully aware and we left no stone unturned before we returned your vehicle. That said, I’d be pleased to see you move on… happy that it is past and you are enjoying another vehicle. Thanks and know you can always contact me directly… Dave David K*** President

Hello ***,
I got a notice from the Revdex.com indicating that your contact was still open.
Based on the nature of your claim, I turned it over to my insurance company that, if there were an issue, would cover such an issueI asked them to be EXTREMELY liberal of their interpretation of the coverages and the remedies they had availible.
Fortunately, I am a long standing and very good client and it is my understanding that they did just that and covered the claim.
To be clear, after an exhaustive examination of the facts, our insurance company did not feel that the facts uncovered demonstrated that we had a direct liability, however we found away through the multiple provisions encompassed in our policy to be as flexible as possible and reach out to help you and put this matter to bed.
No matter, I hope you are satisfied and I also hope you consider rethinking you relationship with your current provider, as it appears their internal policy of not having a competetive "rollover" coverage left you with exposure that most of my clients don't have during the period of time shortly after they trade a vehicle for a new vehicle.
Please, let me know if I misunderstood the results and if you have any other open issues in this regard.
Thank you
David ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello and thank you very much for forwarding [redacted]'s concerns. I am very up to speed and active in attacking [redacted]'s issues. To be clear and I have spoken to [redacted] on this, my capacity is to sell a client a vehicle and then perform efficient service to that vehicle during our ongoing...

relationship. Sometimes diagnosis and repair are relatively simple to complete, this has been a particularly difficult repair. We repaired following a prescribed diagnostic trail, including replacement of the entire dash cluster. When that operation subsequently failed we dug deeper to identify a unique situation.... we believe we have found it. I actually just concluded with a technician update at the car and returned to find this correspondence, which was timely. We removed casing on a whole piece connecting agent tied to the dash. Inside this piece were two connector wires that were marginally pinched. When we bypassed the connector we were able to replicate the issue, indicating this is the common source. There was no local inventory of a replacement. We expedited through national to have a part rushed to us and are expecting it as early as tomorrow. This just goes to hopefully demonstrating how serious we take a matter like this and how proactive we are in completing our mission on our clients behalf. Please keep in mind that never did we release the vehicle in a condition that wasn't operational. The uniqueness of a pinched wire would demonstrate why this condition would appear fixed and then return... probably on sudden movement or some condition that triggered it. We have also provided alternate transportation during the entire experience. It should be noted that [redacted]'s factory warranty does not contractually allow for alternate transportation, we took it upon ourselves to take responsibility for that, even though there was no extended coverage opted for that would provide for such coverage. We are keenly aware of the inconvenience a situation like this causes a client like [redacted]. As to replacement, that is a [redacted] Corp option and we are happy to coordinate a meeting or [redacted] can contact [redacted] directly through ###-###-####. Or of course he has legal remedy through Pa Lemon Law. I cannot consult on whether or not this would be a qualified situation. I can attest to we will continue support [redacted] throughout any way he choses to proceed. Right now we are laser focused on repairing his vehicle no matter how he proceeds. Sincerely. Dave K[redacted], President David Auto Group

[redacted],
I was hoping you would tell me the best way to proceed.
May I suggest,
Drop the certificates in the mail or by the store and we will issue you a credit card reimbursement and apply the change to your account. Believe it or not, this has never come up before. So you helped us create a process. Generally, people are spending in excess of the amount of the certificate, so, no issue.
We will make a copy of the second (partially used certificate) and note on that copy, the amount remaining. You may tender that on your next visit.
If, for some reason, you have another idea to handle this issue, please let me know.
My first response to the Revdex.com was merely to keep the bureau aware of our direct contact. If for some reason, this email is not getting through and your only contact is through the Revdex.com, let me know. My Revdex.com response was a copy of an email I sent, which is below.
I recived no response to that email, so I fear you may not have recived it. The only delay in offering a resolution is I hoped you may let me know your thoughts.
I'll look forward to your response.
David.

This correspondence was sent to the client. We expect to brings this matter to a successful resolution in a efficient manner. Appears to be a mis understood policy. 
17px;">Should be noted that rarely do we "sell" gift certificates. Generally the are complimentary for some type of goodwill. They have no cash value and therefore do not require change. However, our intent is to provide full value. A terrific, but part time employee may have made a mistake.
Mr Campbell,
Last night I received your Revdex.com and this afternoon, while on a flight, my office sent me your letter.
I answer my phone calls in one ring and no screening. I leave the door to my office open all day. 
My staff is instructed to email any call, letter or notice regarding a client so that no matter where I am, I may react quickly on behalf of my client. 
You need not bother the Revdex.com nor the IRS when having a concern regarding my dealership. In the future, just see or call me. 
I'm confused, while I'm asking my staff for more information, it appears you paid with a credit card, is that accurate. Did you decide to keep the certificates? And you are correct, our policy was mis applied by a member of my staff who is part time and had never encountered that issue before. Since it was apparently in the evening, no senior management was there to guide her. 
We sell very few gift certificates, generally just when a client really wants them for a gift for a loyal client. More generally, they are given to aid charity fundraising or in a gesture of goodwill for a client of friend. May I ask where your certificates came from.  
But you may rest assured, you will be allowed to receive full credit toward any parts, service or purchase at my dealership. Just a mistake. 
Again, I'm getting a little more info from my people and let me know what you would like to do. 
David 
David P Kelleher
President
David Dodge Chrysler [redacted] Ram
Glen Mills 
Sent from my iPad

Thank you for contacting
us with the complaint from [redacted],
Roman",serif;mso-fareast-font-family:"Times New Roman"">
Today [redacted]
picked up her vehicle. We repaired the area in question as a gesture of
goodwill. 
It should be noted that
this vehicle passed our extensive used vehicle check prior to her purchase in
August of 2013. We had no record of any rust present at the time of
inspection. It should be noted that our inspection record with the State of
Pennsylvania was unquestioned until [redacted]’s concern. The State of
Pennsylvania sent an inspector, who was unable to determine that we had any
misstep in our inspection in August of 2013. He did however ask us to take a
hard look at finding a way to help the client. We did just that. We also
replaced a tie rod end that was not under warranty and was prohibiting her from
getting the vehicle successfully inspected.
Further, by [redacted]'s account, she had the vehicle serviced for maintenance several times
in the 14 months she has owned the car. The car was driven over 20,000 miles in
that period of time. It also was an unusually harsh winter. 
During that period of
time we were never contacted regarding any deterioration of the vehicle. A
normal oil change should have put a technician in the position of noting the
issue, as the vehicle is raised and the work is conducted from below the
vehicle. 
She did all that service
elsewhere, so we were unable to report on any declining condition of the
sub-frame. 
Obviously, if [redacted] had come to us at an earlier interval it would have been much easier
for us to conclude that the roots of the rust were in place before we delivered
the car. 
All that said, we are
pleased that we were able to extend the goodwill, having taken into account Ms.
Spinelli's hardship and her need for transportation, even though we had no
obligation under the terms of our sale or any warranties on the vehicle, given
time and mileage. 
Thank you again for your
contact, and your patience as we moved forward to figure out how to reasonably
handle this situation. 
I remain available on
this or any other issue the Revdex.com should ever need me to address. But I am
hopeful that this concludes any further concerns going forward on this specific
vehicle and our responsibilities.
Sincerely
David * K[redacted]
President 
David Dodge Chrysler
Jeep Ram 
Glen Mills Pa

To the Revdex.com and **. [redacted],First and foremost, I'm sorry about the accident you had with your new vehicle. You didn't mention injury, so I'm assuming you are ok, which may be the most important thing. 
I am out of town attending the funeral of a family member. The...

complaint you filed (and simultaneously emailed the same directly) is complex and laced with accusations and demands. I need to fully examine the facts so that I can give you a more thoughtful response. I also need to consult with counsel, as you have indicated pending legal action should we not comply with your demands. 
I can tell you we have firm grasp of our legal requirements under the law. I can also tell you that no insurance company allows us to dictate coverage for a client. Routinely, as a courtesy, we will relay pertinent information to a provider to ease the info transfer, but ultimately, the coverage has to be placed by the insured, as the relationship and rights are between the insured and the company. 
That said, again, I have little knowledge of Thespis particular situation and will address it, with priority, when I return to the office next week.
Thank you for your contact and I'm sorry about your accident.
Sincerely
David [redacted]
President
David Dodge LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There is no resolve in the response.
1) In answer to David Dodge Response at no time did I state that I perched these gift certificates; These Certificates were given to me by David Dodge. On a miss communication in his service department, when I brought my [redacted] in for a oil change and tire rotation.
2) As for the part time employee very nice. But she might of been new. But she did call her supervisor and then relayed me the message to me.
3) As for your open door policy that is a great factor if I would of known about it. I kept the certificated to see what you wanted me to do with them. As you can see in my letter that I wrote to you. I put a copy of them in there for you. Because they are not worth nothing to me If I can't use them.
4) for the record, I have been coming to your dealership for over 2 years, and I also bought my [redacted] off of your dealership. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively R
Re: ID#[redacted]
Good morning,
I am sorry to hear about your loss. My condolences to you and your family.
I have reviewed the response made by David Dodge and find the resolution unsatisfactory.
I reached out to Revdex.com because I have contacted David Dodge numerous times regarding this issue, and no one from David Dodge management has yet to return my phone calls.
I was once a valued customer of David Dodge. I've purchased two cars from your dealership, and have referred quite a few colleagues to your dealership.
I feel David Dodge should acknowledge their error and repair the collision damage to my Dodge [redacted] truck.
I have the completed insurance verification paperwork from David Dodge confirming insurance verification was done. Also , I have paperwork from [redacted] stating no one verified insurance from your dealership. Be the reputable dealership I once knew and resolve this issue.
Sincerely,
[redacted], Sr.

Hello Revdex.com and [redacted],Thank you for the contact. 
I have thoroughly reviewed our contacts and, as always we truly want to act to rectify the situation in the best way possible. 
I have asked my service director to contact [redacted]. We...

stand firmly behind completing the work correctly. At this point, we need to determine what this issue is with the vehicle and we will stand behind completing this work to the clients standard. 
I would ask that [redacted] gives us that opportunity and once we have a firm handle on what the situation is with the vehicle, I can assure you that we will work to fix the car and complete the job in a manner that [redacted] finds acceptable. 
Then I will update the contact file on this matter. 
I think it is fair to note that [redacted] evidently stopped payment on a 500 check that was allowed at the time of the pick up of the vehicle. It was shortly after our follow up to her on this issue that we recieved the contact from the Revdex.com. If this was done out of concern for the check engine light coming on, I understand, but want to reiterate that we have no interest in taking in money for not completing work and my goal is to repair the car properly. This contact is to that end. 
Thank you to both [redacted] and to the Revdex.com
David K[redacted]
President
David Auto 
Glen Mills Pa

I want the car fixed, as of right now, the car is doing the same thing it did when I took it to David Dodge. Friday, I  drove 4 miles and all the lights on the dashboard lit up again. Yes I stopped payment on a check because the work was not done. They still have almost 800 dollars of my money and all I have to show for it is a new battery that I didn't need. Two years ago,three months after I got the [redacted] battery, I went to David's to get the car inspected and they told me I needed a new battery, I refused it because I knew it was not true. I have called there numerous times and they have not returned my calls.I will try again to get the problem fixed and will never deal with these people again,nor will anyone in my family.
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: On January 23, 2013, my wife and I took delivery of a new 2013 Jeep Wrangler from David's Dodge in [redacted]. At approximately 6:45 PM, on February 4, my 10 year old daughter and I were traveling northbound on [redacted] immediately south of [redacted] in my two week old 2013 Jeep Wrangler Unlimited Rubicon (VIN [redacted]) with approximately 230 miles on the odometer. We had driven approximately 5 miles, when the dome light came on in the vehicle which was immediately followed by a large amount of black, acrid smoke emanating from the Driver’s side dash between the steering column and the instrument panel. Within approximately 10 seconds, I pulled the vehicle to the side of the road and turned the ignition off and removed the key. As the vehicle came to a close, we both immediately exited the vehicle, which at this time was filled with smoke in the cabin. At the time of the incident, we were traveling approximately 40 miles an hour with the radio, lights, heater, and possibly the driver’s side seat heater in the on position.

The [redacted] fire department was called, and inspected the interior of the Jeep, but there was no evidence of an ongoing fire or issue, so they disconnected the battery and left the scene. No chemicals or other fire rdants were used and the Jeep was towed to [redacted] in [redacted] for the evening.

I contacted David’s Jeep that evening and talked with [redacted] (Salesman) and informed him of the incident and that I would have the Jeep brought there ASAP. Since that time, we have documented no less than 14 calls to the dealership and to Jeep, in addition to several emails, in an attempt to resolve this issue. Though it has now been more than one month since the fire, neither the dealership nor Jeep has apologized for this issue, inquired about my health and that of my daughter, nor replaced the defective vehichle despite assurances that the Jeep would be replaced "as soon as possible."Desired Settlement: Given the severity of the incident and the lack of cooperation by the dealership and manufacturer to date, I am requesting a letter of apology from both the dealership and the manufacturer for the issue that jeopardized the safety of myself and my young daughter, a replacement of the defective vehichle with the same specifications as the prior vehichle at no cost to me and a cash settlement of $5,000.

Business

Response:

To whom it may concern,

Excuse the slight delay in a formal response to [redacted]s complaint. The process of completing a resolution was complex, unique and still being worked out and I wanted the issue to be completed so I could accurately respond to this complaint and what has been a difficult situation.

[redacted]'s concerns and recital of the events are valid and for the most part accurate. The only thng I would clarify is our concern for [redacted], their family and a successful resolution to get their ownership and satisfaction with their purchase back on track. A good deal of our team was involved in navigating through this process in collaberation with several members of the team at Chrysler. On our request, Chrysler immediately said they would consider a replacement vehicle, even before [redacted] requested one, directly to us, and subsequently in the contact with the Revdex.com. The toughest part was finding a vehicle acceptable to [redacted] that would work within the guidelines given to us by Chrysler.

[redacted] had custom ordered his vehicle originally. To re-order an exact vehicle would have taken 4-6 weeks. We did not think given the situation, that would work. I can assure you that we were working tirelessly between us and Chrysler to find an acceptable answer, which in the end, we accomplished.

On Tuesday, March 12th, [redacted] took delivery of an acceptable replacement. Since we needed to find one somewhere in Dealer Inventory, the vehicle had a more equipment, including a Navigation system and was approximately 1500 more than the orginal vehicle the [redacted]'s purchased. In addition replacing the vehicle, Chrysler absorbed the cost of the added equipment and reimbursed the [redacted]'s 1250 for expense and aggravation associated with this unfortunate situation.

As a dealer, our obligation is to our client. We are charged with liasoning the relationship and administering the warranty and relationship. A mechanical failure such as this, that would warrant a replacement vehicle is completely decided by Chrysler. We only represent the client and the manufacturer and don't have the ablility to make any monetary decisions exclusively, past repairing the vehicle. We petitioned deligently on the [redacted]'s behalf. Frankly, the accomodations passed to the [redacted]'s are beyond what we have seen in the past. We are very happy, as the [redacted]'s had originally put much thought and passion in thier decision and ultimately their purchase and to have such a failure happen severly hampered their enjoyment and the credibility of their purchase.

My biggest disappointment is that we didn't adequately demonstrate to the [redacted]'s just how hard we wanted to work to get the situation resolved on thier behalf. The situation was so unique that I fear we may have stumbled in letting them know what was going on behind the scenes, but my entire staff will use this lesson to get better. For the [redacted]'s to contact the Revdex.com right in the midst of our dealings with Chrysler obviously highlightes that we did not adequately communicate where the process was moving or our concern for the [redacted] family.

I hope that the issue is now officially behind us and the [redacted]'s are able to enjoy the New Wrangler as they had always hoped too. I pledge that we will be with them throughout their ownership.

I remain available on this issue to both the Revdex.com and to the [redacted]'s anytime.

Thank you for the correspondence.

President

David Dodge Chrysler Jeep Ram

Review: On July 25,2014 I went to David Dodge for a problem with my dashboard lighting up while driving in my 2005 [redacted]. The mechanic said that I needed a new battery, and a multifunction switch. He installed the battery, and the switch was ordered. I paid $360.82 for the battery and the switch. When I left David Dodge with my car, while I was driving home the check engine light came on and stayed on. On August 14th,2014 the car would not start at all. I had it towed to Davids Dodge. At this time, they told me that I needed a control module. They replaced the module, put in the multifunctional ignition switch, and that bill was $903.12. Driving home after picking up my car, my check engine light came on again and still on today. I feel that they have shotty workmanship, and I did not return to Davids Dodge. I'm in the process of looking for another mechanic.Desired Settlement: Partial Refund

Business

Response:

Hello Revdex.com and [redacted],Thank you for the contact.