Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ Mr. [redacted] has odd year usage and would not be able to deposit with [redacted] (**) in an even year. Since he waited to deposit his week in an even year he is unable to bank/deposit it. His will be available to deposit/bank it in... 2017. His true issue is not with [redacted] but with [redacted] because he waited to try and bank/deposit it in an even year and not the Odd year he purchased. I would encourage Mr. [redacted] to contact [redacted] at the beginning of 2017 to bank/deposit his week. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want my signed contract as proof I need in the mail I want a physical substance contract with my signature that says that I agreed to that Final Business Response / [redacted] (4000, 9, 2016/08/01) */ We have sent Mr. [redacted] a copy of his contract, he will find a couple of areas that we have highlighted that will show he signed and understood the conditions of the contract. One of the statements that have been highlighted for him is: 'We acknowledge that our use of the above described unit week is subject to our compliance with the floating time/lock out guide, which we are in receipt of. We understand that if we fail to schedule usage of our unit, we may lose our rights to occupy our unit week during any year. We may space bank our unit week with [redacted] and receive usage in a member resort the following year.' Also being sent to Mr. [redacted] are pages from the Contract Declaration which he acknowledges within his contract that he is aware a copy of the current declaration of condominium and By-Laws to Palace View by [redacted] is in the office of the developer for inspection, by any owner. Which states: 'Section 5.06. Carry Over. No Unit Week Purchaser shall be allowed to carry over into a subsequent year any Accommodation use rights which the Unit Week Purchaser failed to schedule during a specific calendar year or was otherwise unable to schedule due to lack of availability' 'Section 5.11. Thirty-Day Period If no Unit Week Purchasers confirm a reservation within a specific Unit Week Thirty (30) days prior to the first day that the Unit Week is scheduled to begin the Association reserves the right to limit the availability of such Unit Weeks subject to the following:' (3) Unit week availability may be withheld if the Association, in its sole and absolute discretion, has withheld the specified Unit Week for: a. Unit Week Purchasers who have failed to reserve Unit Weeks in a timely fashion and who have no other use alternative. 'Section 5.13. Amendment by Association. The Association reserves the right to amend these Flexible Time Rules and Regulations from time to time as may be necessary in the opinion of the Board of Directors of the Association to improve upon the quality and operation of these Rules and Regulations and to further the collective enjoyment of the use of the Unit Week.' Mr. [redacted] has purchased odd year usage and from the statements from his contract and declaration he would not be able to carry over his 2015 week to 2016.
At Hi-Health we always bend over backwards to ensure complete customer satisfactionUpper management thoroughly investigated the details set forth in this Complaint. Hi-Health cannot substantiate the existence of any true grievance, dispute or controversy between this
Complainant and any HI-Health employee, practice or policyWe are sorry the Complainant is dissatisfied but there is no appropriate redress that can be offered
The undersigned had a conversation on the evening of 6/with the ComplainantThe Complainant stated that she filed this complaint on behalf of a superior at her place employment who placed an order on www.hihealth.com for eleven boxes of Quest Nutrition Bars (bars)
and four boxes of Quest Nutrition Chips (bags).The Complainant's superior initially claimed that he failed to receive eight of the eleven boxes of Quest Bars that he orderedHi-Health has in its possession of three signed UPS receipts proving the entire order was received by the Complainant's boss within five business days following his orderThe Complainant admitted to the undersigned on 6/that her boss did indeed receive the complete order; Apparently the eight boxes of Quest Bars that seemed to be missing were misplaced in the basement of the boss's' apartment building. During the complaint process Hi-Health refunded the sum of $to the Complainant's boss, giving him the benefit of any doubtBased on the Complainant's admission it appears her boss owes HI-Health $due to the un-justified refund he received.
I do not accept Hi-Health's response and find their sales reps to be aggressive and unable to accept responsibilityI will not be a customer of Hi-Health's in the futureThis entire situation has been so uncomfortable for meI can only feel pity on the female, Caucasian, sales rep who swindled her way into building E and hope she grows up so other potential and existing customers (unlike myself) do not feel forced into buying their product
Initial Business Response /* (1000, 5, 2016/07/25) */
Mr. [redacted] has odd year usage and would not be able to deposit with [redacted] (**) in an even year. Since he waited to deposit his week in an even year he is unable to bank/deposit it. His will be available to deposit/bank it in...
2017. His true issue is not with [redacted] but with ** because he waited to try and bank/deposit it in an even year and not the Odd year he purchased. I would encourage Mr. [redacted] to contact ** at the beginning of 2017 to bank/deposit his week.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my signed contract as proof I need in the mail I want a physical substance contract with my signature that says that I agreed to that
Final Business Response /* (4000, 9, 2016/08/01) */
We have sent Mr. [redacted] a copy of his contract, he will find a couple of areas that we have highlighted that will show he signed and understood the conditions of the contract.
One of the statements that have been highlighted for him is:
'We acknowledge that our use of the above described unit week is subject to our compliance with the floating time/lock out guide, which we are in receipt of. We understand that if we fail to schedule usage of our unit, we may lose our rights to occupy our unit week during any year. We may space bank our unit week with ** and receive usage in a member resort the following year.'
Also being sent to Mr. [redacted] are pages from the Contract Declaration which he acknowledges within his contract that he is aware a copy of the current declaration of condominium and By-Laws to Palace View by [redacted] is in the office of the developer for inspection, by any owner. Which states:
'Section 5.06. Carry Over. No Unit Week Purchaser shall be allowed to carry over into a subsequent year any Accommodation use rights which the Unit Week Purchaser failed to schedule during a specific calendar year or was otherwise unable to schedule due to lack of availability'
'Section 5.11. Thirty-Day Period If no Unit Week Purchasers confirm a reservation within a specific Unit Week Thirty (30) days prior to the first day that the Unit Week is scheduled to begin the Association reserves the right to limit the availability of such Unit Weeks subject to the following:'
(3) Unit week availability may be withheld if the Association, in its sole and absolute discretion, has withheld the specified Unit Week for:
a. Unit Week Purchasers who have failed to reserve Unit Weeks in a timely fashion and who have no other use alternative.
'Section 5.13. Amendment by Association. The Association reserves the right to amend these Flexible Time Rules and Regulations from time to time as may be necessary in the opinion of the Board of Directors of the Association to improve upon the quality and operation of these Rules and Regulations and to further the collective enjoyment of the use of the Unit Week.'
Mr. [redacted] has purchased odd year usage and from the statements from his contract and declaration he would not be able to carry over his 2015 week to 2016.
Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ Mr. [redacted] has odd year usage and would not be able to deposit with [redacted] (**) in an even year. Since he waited to deposit his week in an even year he is unable to bank/deposit it. His will be available to deposit/bank it in... 2017. His true issue is not with [redacted] but with [redacted] because he waited to try and bank/deposit it in an even year and not the Odd year he purchased. I would encourage Mr. [redacted] to contact [redacted] at the beginning of 2017 to bank/deposit his week. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want my signed contract as proof I need in the mail I want a physical substance contract with my signature that says that I agreed to that Final Business Response / [redacted] (4000, 9, 2016/08/01) */ We have sent Mr. [redacted] a copy of his contract, he will find a couple of areas that we have highlighted that will show he signed and understood the conditions of the contract. One of the statements that have been highlighted for him is: 'We acknowledge that our use of the above described unit week is subject to our compliance with the floating time/lock out guide, which we are in receipt of. We understand that if we fail to schedule usage of our unit, we may lose our rights to occupy our unit week during any year. We may space bank our unit week with [redacted] and receive usage in a member resort the following year.' Also being sent to Mr. [redacted] are pages from the Contract Declaration which he acknowledges within his contract that he is aware a copy of the current declaration of condominium and By-Laws to Palace View by [redacted] is in the office of the developer for inspection, by any owner. Which states: 'Section 5.06. Carry Over. No Unit Week Purchaser shall be allowed to carry over into a subsequent year any Accommodation use rights which the Unit Week Purchaser failed to schedule during a specific calendar year or was otherwise unable to schedule due to lack of availability' 'Section 5.11. Thirty-Day Period If no Unit Week Purchasers confirm a reservation within a specific Unit Week Thirty (30) days prior to the first day that the Unit Week is scheduled to begin the Association reserves the right to limit the availability of such Unit Weeks subject to the following:' (3) Unit week availability may be withheld if the Association, in its sole and absolute discretion, has withheld the specified Unit Week for: a. Unit Week Purchasers who have failed to reserve Unit Weeks in a timely fashion and who have no other use alternative. 'Section 5.13. Amendment by Association. The Association reserves the right to amend these Flexible Time Rules and Regulations from time to time as may be necessary in the opinion of the Board of Directors of the Association to improve upon the quality and operation of these Rules and Regulations and to further the collective enjoyment of the use of the Unit Week.' Mr. [redacted] has purchased odd year usage and from the statements from his contract and declaration he would not be able to carry over his 2015 week to 2016.
At Hi-Health we always bend over backwards to ensure complete customer satisfactionUpper management thoroughly investigated the details set forth in this Complaint. Hi-Health cannot substantiate the existence of any true grievance, dispute or controversy between this
Complainant and any HI-Health employee, practice or policyWe are sorry the Complainant is dissatisfied but there is no appropriate redress that can be offered
The undersigned had a conversation on the evening of 6/with the ComplainantThe Complainant stated that she filed this complaint on behalf of a superior at her place employment who placed an order on www.hihealth.com for eleven boxes of Quest Nutrition Bars (bars)
and four boxes of Quest Nutrition Chips (bags).The Complainant's superior initially claimed that he failed to receive eight of the eleven boxes of Quest Bars that he orderedHi-Health has in its possession of three signed UPS receipts proving the entire order was received by the Complainant's boss within five business days following his orderThe Complainant admitted to the undersigned on 6/that her boss did indeed receive the complete order; Apparently the eight boxes of Quest Bars that seemed to be missing were misplaced in the basement of the boss's' apartment building. During the complaint process Hi-Health refunded the sum of $to the Complainant's boss, giving him the benefit of any doubtBased on the Complainant's admission it appears her boss owes HI-Health $due to the un-justified refund he received.
I do not accept Hi-Health's response and find their sales reps to be aggressive and unable to accept responsibilityI will not be a customer of Hi-Health's in the futureThis entire situation has been so uncomfortable for meI can only feel pity on the female, Caucasian, sales rep who swindled her way into building E and hope she grows up so other potential and existing customers (unlike myself) do not feel forced into buying their product
Initial Business Response /* (1000, 5, 2016/07/25) */
Mr. [redacted] has odd year usage and would not be able to deposit with [redacted] (**) in an even year. Since he waited to deposit his week in an even year he is unable to bank/deposit it. His will be available to deposit/bank it in...
2017. His true issue is not with [redacted] but with ** because he waited to try and bank/deposit it in an even year and not the Odd year he purchased. I would encourage Mr. [redacted] to contact ** at the beginning of 2017 to bank/deposit his week.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my signed contract as proof I need in the mail I want a physical substance contract with my signature that says that I agreed to that
Final Business Response /* (4000, 9, 2016/08/01) */
We have sent Mr. [redacted] a copy of his contract, he will find a couple of areas that we have highlighted that will show he signed and understood the conditions of the contract.
One of the statements that have been highlighted for him is:
'We acknowledge that our use of the above described unit week is subject to our compliance with the floating time/lock out guide, which we are in receipt of. We understand that if we fail to schedule usage of our unit, we may lose our rights to occupy our unit week during any year. We may space bank our unit week with ** and receive usage in a member resort the following year.'
Also being sent to Mr. [redacted] are pages from the Contract Declaration which he acknowledges within his contract that he is aware a copy of the current declaration of condominium and By-Laws to Palace View by [redacted] is in the office of the developer for inspection, by any owner. Which states:
'Section 5.06. Carry Over. No Unit Week Purchaser shall be allowed to carry over into a subsequent year any Accommodation use rights which the Unit Week Purchaser failed to schedule during a specific calendar year or was otherwise unable to schedule due to lack of availability'
'Section 5.11. Thirty-Day Period If no Unit Week Purchasers confirm a reservation within a specific Unit Week Thirty (30) days prior to the first day that the Unit Week is scheduled to begin the Association reserves the right to limit the availability of such Unit Weeks subject to the following:'
(3) Unit week availability may be withheld if the Association, in its sole and absolute discretion, has withheld the specified Unit Week for:
a. Unit Week Purchasers who have failed to reserve Unit Weeks in a timely fashion and who have no other use alternative.
'Section 5.13. Amendment by Association. The Association reserves the right to amend these Flexible Time Rules and Regulations from time to time as may be necessary in the opinion of the Board of Directors of the Association to improve upon the quality and operation of these Rules and Regulations and to further the collective enjoyment of the use of the Unit Week.'
Mr. [redacted] has purchased odd year usage and from the statements from his contract and declaration he would not be able to carry over his 2015 week to 2016.