David E Stokes , CPA a Professional Corporation

To whom this may concern, Prior to disclosing specifics regarding the consumer dispute filed with Revdex.com of Northest California States Recovery Systems, Increquires that we have proper authorization on file to disclose personal information to a third party, in this case Revdex.comAttached you will find an authorization that needs to be signed and returnedShould you desire we may be contacted directly at [redacted] and we may be able to explain the situation to your satisfaction by phone Thank you,States Recovery Systems, Inc

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, I have made contact with [redacted] on several occasions regarding this "debt" and I have yet to be responded to

*** looked over all of the documents sent and said I did not oweI sent everything including the email from *** to systems recoveryThey said they were going to call meThey never didI sent proof that they never phonedThe I receive a call from them yelling at me while I am at work stating I still owe and never answered there callI resent all of the information and never heard back from them,so I assumed since *** said I didn't owe they would drop the collections attemptsThen I receive an email today from them saying they will be nice and not put one account on my credit times(how nice of them) but they are still going to "come after me"I have provided documents showing I moved outCancelled the accountHad hits to my credit and now have spent over hours dealing with this when I do not owe and *** emailed me saying I do not oweI feel that if System Recovery is still going to try and collect I debt I do not owe I need to contact PUC and possibly take this to court. Thank you for your time,*** ***

States Recovery Systems, Inchas investigated the complaint from the consumer and offers the following in response.Ms*** was mailed a collection notice regarding her assigned account on April 27, to the address listed in this complaint Our office would be more than happy to provide
a copy of this correspondence if requested and authorization to disclose is provided by the consumer Ms*** did make arrangements to resolve and pay her account in full on 6/15/16, however, due to a clerical error, the amount of the payment was short by $ Our office contacted Ms*** to advise of the error and obtain authorization to process the unpaid portion, which she agreed to do The account in question is now paid in fullIf Ms*** has discovered an inaccuracy with her credit report she may contact our office to discuss or complete a consumer dispute directly with the credit reporting agencies

On June 27, *** *** *** *** *** placed separate invoices to our office for collectionsThe invoice dates were August 2014, September 2014, October 2014, November 2014, December and January (Service disconnected on 12/01/2014). On
November 29, the referenced consumer contacted our office to dispute the items by emailWe immediately placed the items on hold and in dispute while her claims were investigatedOn December 29, States Recovery Systems, Incmailed the consumer validation and a summary of the separate billings along with a letter explaining that we had investigated her claimsStates Recovery Systems, Inchad closed our investigation in this matter after providing the documentation until March 17, when we received a follow up dispute again by emailWe then investigated her claim again with our client *** and determined that all invoices are valid and owedAttached you will find the documents that were mailed as validationDuring the most recent investigation with *** it was determined that it may be best for the consumer to speak direct to the individual she claims to have spoke to prior as well as that individuals supervisor as they specifically have documentation to the callThe consumer has declined to contact them direct and instead opted to file this complaintAs a courtesy we have agreed to consolidate the separate invoices into a singular account however the balance and responsibility remains that of the consumer's following separate investigations conducted by both our client and States Recovery Systems

We are in receipt of the Consumer Complaint ID ***, attached you will find an authorization form that we require completed by the consumer in order to respond and provide details of the account in our office. Additionally, I can advise that this request for information has already been
completed and sent directly to the consumer at the address provided. Once we receive this completed document we can return our findings to the Revdex.com.Sincerely, *** ***
Operations ManagerStates Recovery Systems, Inc. This communication is from a debt collector

I have attached a copy of the Authorization Form, electronically signed, that I received from youI have not as of this date received anything from States Recovery

*** ***,States Recovery Systems, Inchas received the referenced Revdex.com complaint and investigated the consumer's claimStates Recovery Systems, Increquires the attached Authorization form to be completed and signed by the consumer prior to releasing our findings to the Revdex.com.Upon receipt of
the signed Authorization we can provide the Revdex.com with a full response addressing the consumers concerns.Sincerely,*** ***SrVice PresidentStates Recovery Systems, Inc

The referenced matter in this complaint was placed to States Recovery Systems, Incon September 17, We sent the letter referenced in this complaint on September 22, The written complaint received from Revdex.com was the first contact that was made on this matter, then a subsequent
CFPB complaint received on October 1, have been the only communication from the consumer and upon providing the details of the complaint to the original creditor they have decided to recall the matter and respond directly to the consumerAfter reviewing the consumers "Desired Settlement" we agree to cease & desist as well as validation of the matter will be providedFurthermore to address the consumers concerns we are NOT a credit reporting agency for this client.Should the consumer have additional questions pertaining to this matter we recommend that he/she contact the original creditor directly of which he/she mentions in the original complaint.?

Attached is the payment history as well as validation that was mailed direct to the consumerStates Recovery Systems, Inchas investigated the consumers claims and found no evidence of wrongdoingStates Recovery Systems, Inchas closed this request.Thank you,States Recovery Systems, Inc

States Recovery Systems, Inchas investigated the consumers claim, it is our determination that the balance remains outstanding and owedThe original service provider was not provided any insurance information at the time of service and has not had any communication with the consumer since the
date of service which was December 15, Validation of the balance has also been mailed to the consumer to the address provided in this complaintShould the consumer have further questions we may be contacted at *** and please reference #***Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
P

I am rejecting this response because: I spoke with someone works at billing last month she told me that was paidWhateverIs that possible that you could bill to the medical? My medical card number is ***

To whom this may concern, Prior to disclosing specifics regarding the consumer dispute filed with Revdex.com of Northest California States Recovery Systems, Inc. requires that we have proper authorization on file to disclose personal information to a third party, in this case Revdex.com. Attached you...

will find an authorization that needs to be signed and returned. Should you desire we may be contacted directly at [redacted] and we may be able to explain the situation to your satisfaction by phone.  Thank you,States Recovery Systems, Inc.

Revdex.com and [redacted],Consumer claims of not oweing the balance has been investigated extensively with the service provider [redacted] and it has been determined on several occasions that the balance does remain outstanding and continues to be owed by the consumer. Attached is the summary statement reflecting the balance owed. States Recovery Systems and [redacted] considers this investigation closed and will honor the consumers request as we had previously done for no further communication other than to provide the validation as requested.Thank you,States Recovery Systems, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, I have made contact with [redacted] on several occasions regarding this "debt" and I have yet to be responded to.

I am rejecting this response because:[redacted] contacted me on Thursday December 1st at 9:08:31 AM stating I do not owe! I provided proof of this communication. System Recovery keeps saying they have found numerous times that I owe. They actually removed the bill for one account that they put on my credit 7 times and quit contacting  me for months and now are bringing up a bill that [redacted] had said they were ceasing any collections actions with the account.They determined I owed after saying they called to go over the "evidence" and I did not answer. I had all the documents ready and was waiting for the call. I have provided my detailed cell phone bill showing they did not call me on 2/23/17 at 12:14 pm as they have stated and decided they were going to still"harass me"(their words not mine). So their finding me owing multiple times is invalid. This entire situation is affecting my job and buying a house and causing extreme stress.