David Edri Photography

Review: We signed a contract for wedding photography on Jan 2013 and Paid in full on date of event in February. Owner delivered 4x6 pictures instead of 5x7 (2000 pictures) after his rude cursing and refusal to comply with the contract and print 5x7 as contracted, he finally agreed to comply and print 5x7. however it took 4 months to recieve these as he required us to call him weekly to remind him to complete the job and his weekly excuses as to why it would be ready one week later. We finally received 75% of the pictures in June (again after weekly stops in the office to argue as to why he needed to comply with the contract). The bigger problem now is that he is obliged to print master albums which we ordered in June. Weekly reminders go unanswered and we have not heard back from him in over a month. We are meant to see the proof of the album to approve final publishing but he has not answered our calls and has not provided the album.Desired Settlement: Proper and satisfactory compliance of contractual terms and damages for the pain and disgusting behavior on the owner's part of noncompliance. he is constantly yelling at clients in his office because he has a history of never fulfilling contractual terms and leaving the client helpeless. When I asked him why he has not complied he simply responds so "sue me".

Business

Response:

Here at David Edri Photography we strive to excel in satisfying our customers. We deeply apologize for any inconvenience that [redacted] has experienced caused by the solution process that we have offered him.

[redacted] has indeed signed a contract that implicitly stated that he will receive printed 5”x7” photos of his wedding. The studio has accidently printed out 4”x6” photos. Now please note that [redacted] has received his photos a week after his wedding, not months as he describes it. After [redacted] received his photos, he had made the studio aware of its mistake and asked it to print out 5”x7” photos instead. The studio has obligingly agreed to correct their mistake and print out 5”x7” photos instead. It only asked [redacted] to return the 4”x6” photos back to the studio. [redacted] has agreed but only returned 75% of the photos, four months later. The studio has then immediately printed only the photos that [redacted] was missing (the 75% he had returned) and omitted the other 25% since [redacted] was in possession of those photos. The studio had notified [redacted] numerous times that in order to receive his ot her 25% worth of photos in a 5”x7” format, he would have to return the 4”x6” photos back to the studio. As of today [redacted] did no such thing. As to the other claims [redacted] had made regarding our company’s code of conduct, we want to be clear. We do not, nor we have ever used profanity against our customers, ignored their phone calls, or have failed to reply to their emails. If a customer fails to contact us, they either leave a voicemail message or a text message, and we reply within 24 hours (sometimes even sooner). Our studio representatives including [redacted] have never responded to [redacted] heated remarks with profanity, rather we engaged in a professional manner and have tried to craft a customized solution for this valuable customer.

In response to the accusations regarding failure to provide [redacted] with a Wedding “master album”, the studio wants to explain the process of the album’s production. After the customers receive their photos, they have the sole responsibility of choosing photos that they want to appear in their album. After that step, our design department starts crafting an album with the photos chosen by the customers, and awaits customer’s approval for printing. This entire process takes between 2-3 weeks. [redacted] master album photos were selected in late June and the album itself was ready for his approval in the middle of July. The studio has notified [redacted] that due to technical difficulties, it could not email the master album for approval. The studio has asked [redacted] to physically come in to the studio and approve the album so it can print it and fulfill its contractual obligations. Up until today, [redacted] has failed to come in and appr ove the album’s design.

After a thorough investigation our studio has conducted in response to this complaint, we have concluded that [redacted] was responsible to the dawdling process of his contract fulfillment. We at David Edri Photography take pride in our expeditious processing times and provide our customers with the goods and services with superior quality, within approximately one month.

Once again we will gladly extend our offer to [redacted] to return to the studio and review his master album with our design department. [redacted] satisfaction is our ultimate goal and this studio will go above and beyond to make sure it satisfies [redacted] concerns.

Consumer

Response:

the business has been responsive and we have viewed album files. The complaint can stay open until final resolution of the matter once the albums and photos are physically printed (can be 3 weeks or so). thank you!