David F. Mendoza, DMD, PA

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ The customer is correctThis should have been resolved much more efficientlyWe will have two pieces, sqft each for the customer by mid next week and will let them know when they have arrived Please accept our apologies for this situation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) That is all we wanted but square feet, not Thank you

Initial Business Response / [redacted] (1000, 8, 2016/12/12) */ Good Morning, we did not receive the first notification, but have just reviewed the concern and will respond this week Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Will wait for response this week Final Business Response / [redacted] (4000, 14, 2016/12/20) */ We have reviewed the client concerns and can confirm that the product did change from when originally purchasedWe are sorry for the frustration and added expense incurred by our client.They have requested a refund, but could they please clarify by invoice number? Thanks

Initial Business Response /* (1000, 8, 2016/06/27) */
We at FloorsPlus are very sorry for the inconvenience and frustration caused by this order's delay and our inability to provide timely and accurate information to the consumerThis consumer does matter to us and we are additionally sorry that
they were made to feel any different.The consumer now has their t-mouldingsWe have provided underlayment at no cost in recognition of the experienceWe will ensure that their next FloorsPlus purchase will meet our high standards for customer satisfaction
***
Initial Consumer Rebuttal /* (3000, 11, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
In additional when we paid in full for our order when it was placed we were told we were paying for the under lay as well
If they are claiming that the underlay was provided free of charge, I would like them to confirm how much this is and when they were going to ask for payment, as all our documentation indicated that we had paid for our order in full
Final Business Response /* (4000, 13, 2016/07/05) */
*** We did not include pad in our original quotation as we understood that the product would be installed with fastenersOn the day product was picked up, we discovered the product would be installed with floating a method and require padWe added this to the order so as not further disrupt client and waived the cost which was $***
Final Consumer Response /* (2000, 15, 2016/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
all my questions/requests have been answered
***

Initial Business Response /* (1000, 8, 2016/12/12) */
Good Morning, we did not receive the first notification, but have just reviewed the concern and will respond this week.
Initial Consumer Rebuttal /* (3000, 10, 2016/12/12) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
Will wait for response this week
Final Business Response /* (4000, 14, 2016/12/20) */
We have reviewed the client concerns and can confirm that the product did change from 2015 when originally purchased. We are sorry for the frustration and added expense incurred by our client.They have requested a refund, but could they please clarify by invoice number?
Thanks

Initial Business Response /* (1000, 5, 2015/08/12) */
The customer is correct. This should have been resolved much more efficiently. We will have two pieces, 12 sqft each for the customer by mid next week and will let them know when they have arrived.
Please accept our apologies for this...

situation.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is all we wanted ... but 2 square feet, not 12. Thank you.