David Gonzalez Transport

We exchanged multiple emails and had a conference call following the event to discuss their wedding day concerns

Complaint: I am rejecting this response because:Emails were exchanged after our wedding but no resolution was achievedContracted obligations were not fufilled and we signed a contract with items that were not carried out on the day of our eventWe must be reimbursed for their lack of fulfilling these services.Her response that we set up a conference call is FALSEA conference call with CJN and Popolo Catering for the week of May 30th that CJN agreed to have was never madeJamie sent an email stating they will not be persuing our concerns any furthurI have attached the screenshot of this email corespondence with Jamie explicitly stating that she will not.Below is the last email sent to CJN event planning and they have NOT responded to the email or addressed itWe specfically asked the business owner, Jamie Neutill, to set up a time to discuss the issues outlined in the email belowNot only has she not responded to the email, she also has not set up a time to speak to usThe company has not returned our phone calls as wellThis is unacceptable behavior for any business owner on how to treat their clientsPlease take the necessary actions needed for Jamie to take accountabilty for her actions and to start addressing our concerns, instead of ignoring our repeated calls and not responding to our emails.------------------------------***,As a vendor hired for our wedding, we believe you, as the business owner of CJN Event Planning, have certain obligations to address the issues that arose from the service your company providedEven though the wedding event has transpired, we still have the right to achieve resolution from you in regards to services receivedWe are very disappointed with your dismissive attitude and the lack of accountability that you've shown in your recent emailsWe contracted your company for dcoordination service and we believe you did not fulfill all the terms of the contract.Some areas of the contract that were not delivered on the day of our wedding include the following:Responsibility sheets/Timelines to be distributed to wedding party, family members and vendorsCoordinate ceremony and reception flow(toasts, cake cutting, dances, ceremony requests)Overseeing proper sand design of ceremony and reception areasPlease also note that it is extremely unprofessional as a service provider in any industry to not take accountability for your actions, and instead, repeatedly cast blame on othersThis avoidant behavior and bad-mouthing of others is a strong indicator of how you do business, and we are very displeased with your lack of professionalism here.In addition to the disappointments indicated above, we were also made aware today that a member of your staff was seen putting a bottle of our Jameson from the reception bar in his vehicle during the receptionThis is absolutely unacceptable and it is THEFTWe are in the process of gathering more information from a few eyewitnesses who saw this act and to get their statementsWe will update you on further actions that we will be taking to address this act of theft.Can we please set up a time to discuss our issues next week? It is very imperative that you set a time to go over these issues with us on the phone next weekSincerely, [redacted] & ***------------------------------- END OF EMAIL DATED MAY 27, TO Jamie Neutill at CJN Planning Regards, [redacted]

Complaint: 11477608
I am rejecting this response because:Emails were exchanged after our wedding but no resolution was achieved. Contracted obligations were not fufilled and...

we signed a contract with items that were not carried out on the day of our event. We must be reimbursed for their lack of fulfilling these services.Her response that we set up a conference call is FALSE. A conference call with CJN and Popolo Catering for the week of May 30th that CJN agreed to have was never made. Jamie sent an email stating they will not be persuing our concerns any furthur. I have attached the screenshot of this email corespondence with Jamie explicitly stating that she will not.Below is the last email sent to CJN event planning and they have NOT responded to the email or addressed it. We specfically asked the business owner, Jamie Neutill, to set up a time to discuss the issues outlined in the email below. Not only has she not responded to the email, she also has not set up a time to speak to us. The company has not returned our phone calls as well. This is unacceptable behavior for any business owner on how to treat their clients. Please take the necessary actions needed for Jamie to take accountabilty for her actions and to start addressing our concerns, instead of ignoring our repeated calls and not responding to our emails.------------------------------[redacted],As a vendor hired for our wedding, we believe you, as the business owner of CJN Event Planning, have certain obligations to address the issues that arose from the service your company provided. Even though the wedding event has transpired, we still have the right to achieve resolution from you in regards to services received. We are very disappointed with your dismissive attitude and the lack of accountability that you've shown in your recent emails. We contracted your company for day-of coordination service and we believe you did not fulfill all the terms of the contract.Some areas of the contract that were not delivered on the day of our wedding include the following:Responsibility sheets/Timelines to be distributed to wedding party, family members and vendorsCoordinate ceremony and reception flow. (toasts, cake cutting, dances, ceremony requests)Overseeing proper set-up and design of ceremony and reception areasPlease also note that it is extremely unprofessional as a service provider in any industry to not take accountability for your actions, and instead, repeatedly cast blame on others. This avoidant behavior and bad-mouthing of others is a strong indicator of how you do business, and we are very displeased with your lack of professionalism here.In addition to the disappointments indicated above, we were also made aware today that a member of your staff was seen putting a bottle of our Jameson from the reception bar in his vehicle during the reception. This is absolutely unacceptable and it is THEFT. We are in the process of gathering more information from a few eyewitnesses who saw this act and to get their statements. We will update you on further actions that we will be taking to address this act of theft.Can we please set up a time to discuss our issues next week? It is very imperative that you set a time to go over these issues with us on the phone next week. Sincerely,[redacted] & [redacted]------------------------------- END OF EMAIL DATED MAY 27, 2016 TO Jamie Neutill at CJN Planning.
Regards,
[redacted]

We exchanged multiple emails and had a conference call following the event to discuss their wedding day concerns.