I apologize for not receiving your voicemails, I will double check with the inbound call center as well as after hours to see if it was missedOur Preventative Maintenance Contract does not include a coil cleaningWe only rinse the coils and brush the surface of them, no deep cleaningThe additional work that the technician recommended was to do a deep clean for an additional price because the unit was still freezing up because of lack of air flowThis is the same thing that the other contractor recommended as we didWhen you initially called into the office the notes in the computer made where that you requested a Preventative Maintenance and we quoted you our Annual price for the system based on what you told the inbound call centerI will be more than happy to refund your $but as I stated this was not part of our Maintenance and the technician noted that the coil was iced up and made his recommendations to have it cleanedRefund check will be cut next week and mailed to the address we have on file
I apologize for not receiving your voicemails, I will double check with the inbound call center as well as after hours to see if it was missed. Our Preventative Maintenance Contract does not include a coil cleaning. We...
only rinse the coils and brush the surface of them, no deep cleaning. The additional work that the technician recommended was to do a deep clean for an additional price because the unit was still freezing up because of lack of air flow. This is the same thing that the other contractor recommended as we did. When you initially called into the office the notes in the computer made where that you requested a Preventative Maintenance and we quoted you our Annual price for the system based on what you told the inbound call center. I will be more than happy to refund your $149 but as I stated this was not part of our Maintenance and the technician noted that the coil was iced up and made his recommendations to have it cleaned. Refund check will be cut next week and mailed to the address we have on file.
I apologize for not receiving your voicemails, I will double check with the inbound call center as well as after hours to see if it was missedOur Preventative Maintenance Contract does not include a coil cleaningWe only rinse the coils and brush the surface of them, no deep cleaningThe additional work that the technician recommended was to do a deep clean for an additional price because the unit was still freezing up because of lack of air flowThis is the same thing that the other contractor recommended as we didWhen you initially called into the office the notes in the computer made where that you requested a Preventative Maintenance and we quoted you our Annual price for the system based on what you told the inbound call centerI will be more than happy to refund your $but as I stated this was not part of our Maintenance and the technician noted that the coil was iced up and made his recommendations to have it cleanedRefund check will be cut next week and mailed to the address we have on file
I apologize for not receiving your voicemails, I will double check with the inbound call center as well as after hours to see if it was missed. Our Preventative Maintenance Contract does not include a coil cleaning. We...
only rinse the coils and brush the surface of them, no deep cleaning. The additional work that the technician recommended was to do a deep clean for an additional price because the unit was still freezing up because of lack of air flow. This is the same thing that the other contractor recommended as we did. When you initially called into the office the notes in the computer made where that you requested a Preventative Maintenance and we quoted you our Annual price for the system based on what you told the inbound call center. I will be more than happy to refund your $149 but as I stated this was not part of our Maintenance and the technician noted that the coil was iced up and made his recommendations to have it cleaned. Refund check will be cut next week and mailed to the address we have on file.