Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, ***/ [redacted] We definitely want our $check sent back to us for overpaymentObviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concernsBomanite's answer to the Revdex.com is the first and only communication we have received regarding this issueWe fully comprehend the necessity for saw cutsThat is not the issue hereChad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy withHe stated that he would not have placed it there, he would have put it further down on the radiusThat would have been much more aesthetically pleasing It's the placement of the saw cut that we are most dissatisfied withIt ruined a beautiful jobChad also stated that Adam did not put enough saw cuts in and had to put more in himself Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at BomaniteWhile Nick, the owner, came out to see the issue, he never spoke one word about it to usAs I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very dayWe were told Nick would be giving us a callThree and a half weeks have gone by, and we have not heard a word from themWe did not want this saw cut filled with caulkThat was never going to be acceptable to us We never got a chance to speak to Nick about what else could be doneHe didn't return our calls.We did not pay $3,for a sidewalk that looks like there's a huge crack across the very front of it We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $Most upsetting of all is the fact that this company gave absolutely no customer serviceThey're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address itBomanite told us the initial deposit was $4,I don't know why they're complaining about the initial deposit amountThat has absolutely nothing to do with an incorrect placement of a saw cutThat's money they demanded before they even did any work at allThey were overpaid by $by the time the sidewalk was completed So while we appreciate our overpayment of $being returned (finally), we are most dissatisfied with the end result of the job they didThat is the reason we are seeking monetary compensation for their errorIt cannot be corrected, and therefore does not warrant the $3,they were paid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, ***/ [redacted] We definitely want our $check sent back to us for overpaymentObviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concernsBomanite's answer to the Revdex.com is the first and only communication we have received regarding this issueWe fully comprehend the necessity for saw cutsThat is not the issue hereChad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy withHe stated that he would not have placed it there, he would have put it further down on the radiusThat would have been much more aesthetically pleasing It's the placement of the saw cut that we are most dissatisfied withIt ruined a beautiful jobChad also stated that Adam did not put enough saw cuts in and had to put more in himself Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at BomaniteWhile Nick, the owner, came out to see the issue, he never spoke one word about it to usAs I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very dayWe were told Nick would be giving us a callThree and a half weeks have gone by, and we have not heard a word from themWe did not want this saw cut filled with caulkThat was never going to be acceptable to us We never got a chance to speak to Nick about what else could be doneHe didn't return our calls We did not pay $3,for a sidewalk that looks like there's a huge crack across the very front of it We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $Most upsetting of all is the fact that this company gave absolutely no customer serviceThey're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address itBomanite told us the initial deposit was $4,I don't know why they're complaining about the initial deposit amountThat has absolutely nothing to do with an incorrect placement of a saw cutThat's money they demanded before they even did any work at allThey were overpaid by $by the time the sidewalk was completed So while we appreciate our overpayment of $being returned (finally), we are most dissatisfied with the end result of the job they didThat is the reason we are seeking monetary compensation for their errorIt cannot be corrected, and therefore does not warrant the $3,they were paid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, ***/ [redacted] We definitely want our $check sent back to us for overpaymentObviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concernsBomanite's answer to the Revdex.com is the first and only communication we have received regarding this issueWe fully comprehend the necessity for saw cutsThat is not the issue hereChad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy withHe stated that he would not have placed it there, he would have put it further down on the radiusThat would have been much more aesthetically pleasing It's the placement of the saw cut that we are most dissatisfied withIt ruined a beautiful jobChad also stated that Adam did not put enough saw cuts in and had to put more in himself Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at BomaniteWhile Nick, the owner, came out to see the issue, he never spoke one word about it to usAs I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very dayWe were told Nick would be giving us a callThree and a half weeks have gone by, and we have not heard a word from themWe did not want this saw cut filled with caulkThat was never going to be acceptable to us We never got a chance to speak to Nick about what else could be doneHe didn't return our calls.We did not pay $3,for a sidewalk that looks like there's a huge crack across the very front of it We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $Most upsetting of all is the fact that this company gave absolutely no customer serviceThey're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address itBomanite told us the initial deposit was $4,I don't know why they're complaining about the initial deposit amountThat has absolutely nothing to do with an incorrect placement of a saw cutThat's money they demanded before they even did any work at allThey were overpaid by $by the time the sidewalk was completed So while we appreciate our overpayment of $being returned (finally), we are most dissatisfied with the end result of the job they didThat is the reason we are seeking monetary compensation for their errorIt cannot be corrected, and therefore does not warrant the $3,they were paid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, ***/ [redacted] We definitely want our $check sent back to us for overpaymentObviously since Bomanite had their money, they saw no reason to return our phone call(s) to address our concernsBomanite's answer to the Revdex.com is the first and only communication we have received regarding this issueWe fully comprehend the necessity for saw cutsThat is not the issue hereChad, who was supposed to place the saw cuts was being utilized elsewhere; they sent Adam When Chad arrived the next day to do the antiquing and sealing, we showed him the saw cut that we were unhappy withHe stated that he would not have placed it there, he would have put it further down on the radiusThat would have been much more aesthetically pleasing It's the placement of the saw cut that we are most dissatisfied withIt ruined a beautiful jobChad also stated that Adam did not put enough saw cuts in and had to put more in himself Obviously, this was not Adam's field of expertise, regardless of how long he has been employed at BomaniteWhile Nick, the owner, came out to see the issue, he never spoke one word about it to usAs I mentioned in my initial complaint, we called Bomanite to let them know we were not happy with the cut that very dayWe were told Nick would be giving us a callThree and a half weeks have gone by, and we have not heard a word from themWe did not want this saw cut filled with caulkThat was never going to be acceptable to us We never got a chance to speak to Nick about what else could be doneHe didn't return our calls We did not pay $3,for a sidewalk that looks like there's a huge crack across the very front of it We have since had other stamped concrete contractors check this job out and we were told that this error is not correctable and we should seek monetary compensation for their error in the amount of $Most upsetting of all is the fact that this company gave absolutely no customer serviceThey're right there to take 35% up front before even starting a job, but when a mistake is made, you cannot get anyone to speak with you to address itBomanite told us the initial deposit was $4,I don't know why they're complaining about the initial deposit amountThat has absolutely nothing to do with an incorrect placement of a saw cutThat's money they demanded before they even did any work at allThey were overpaid by $by the time the sidewalk was completed So while we appreciate our overpayment of $being returned (finally), we are most dissatisfied with the end result of the job they didThat is the reason we are seeking monetary compensation for their errorIt cannot be corrected, and therefore does not warrant the $3,they were paid