David Kile

To Whom It May Concern: I write in regards to the complaint filed by Mr [redacted] and dispute the “facts” outlined in his letterLone Mountain Electric was contacted as an emergency by Mr [redacted] landl***We immediately responded and explained a new service would be required to be installed as the existing had failedWe installed the service and while it did fail one inspection, it was corrected and passed by both the city of Phoenix building department and the utility Arizona Public ServiceThe service was ultimately restoredMr [redacted] continually called and complained to our company demanding we replace his laptopWe, at our expense, sent several techs to his home to investigate and saw no issues with the service which was installedIt became increasingly clear that Mr [redacted] was attempting to extort a new computer from Lone Mountain ElectricTo the best of my knowledge Lone Mountain had done no internal work to the residence, only to the electrical service on the home, which was a free standing pedestal for a trailer homeThe issues described by Mr [redacted] are not likely to take place, actually I would say impossible to take place with the replacement of an electrical service, especially one that was inspected and passed by both the City of Phoenix inspectors and Arizona Public ServiceLone Mountain was delayed in this response as your office, unexplainably has the wrong address on fileI say unexplainably as we were accredited members of the Revdex.com for some time and you had no issue delivering correspondence to the correct address but for some reason failed in this complainI am now correcting the information on your website currentlyI may be reached at my office with any questionsJim L***CEOLone Mountain Electric, LLC[redacted]

To Whom It May Concern: Lone Mountain Electric had completed this work sometime ago and Mr*** was not charged for additional costs or workAfter it was discovered that a technician was attempting to sell an entirely new panel to Mr*** which he did not need, we terminated our
relationship with that particular technician and made the less expensive repairs saving Mr*** a large sum of moneyWhile I apologize for the delays, we were experiencing several difficulties with various members of our management team which have all since been replaced. Lone Mountain was delayed in this response as your office, unexplainably has the wrong address on fileI say unexplainably as we were accredited members of the Revdex.com for some time and you had no issue delivering correspondence to the correct address but for some reason failed in this complainI am now correcting the information on your website currently. I may be reached at my office with any questions. *** L***CEOLone Mountain Electric, LLC.*** ** *** ***Tempe, AZ 85282###-###-####***

The original bid was for $4,000+ (I do not have the paperwork in front of me) for installing a new service and re-wiring the homeAfter work began, it was discovered it would be more costly to the home owner (with drywall damage, etc) to rewire as the home is a flat roof and there was no access for
pulling wireI explained to the client that a simple solution was to install GFCI receptacles and repair the wiring rather than try to attempt a full rewireShe agreed this was a better optionWe installed a new service which has a value of $3,as the service had to be movedThe service passed inspection and was allowed to be powered for days as it was clear other work was being performed in the home which required inspectionsWhile the inspector was on site, he requested we pull a permit for the repairs inside the home as well, which we didUpon inspection of the interior of the home he discovered several illegal additions on the home and would not allow work to continue until the existing building was brought up to code, no electrical work could be continued in those areasWe explained this to the client, we explained she cannot get power again and cannot continue work to the home until she repairs the additions (structural repairs) on the homeAt my last visit to the home, some of the work had been vandalized including the grounding had been removed from the home, which was inspected and passed previously.While I truly feel bad for this person, we have invested far more than even $4,000+ that was originally bidWhile I would be happy to return if she completed the required repairs, I am not willing to refund any money as it was earned

We replaced the breakers at a lowered price than replacement of the panel which I determined the client did not requiredThe breakers were replaced in response to the clients comments he had a fire in the property, thus replacing the breakers seemed to be a reasonable actionThe client's issue of lights dimming is a separate issue, however no resolution could be found as the power did not drop more than 5% after testing which is within the industry standard, thus the power company will take no action to resolveWe have repaired the smoke detectors as requested, all work has been completed and it is my understanding the client would like additional discountsThe argument that it only took minutes is not a solid argument as it was a bid jobIf the project would have take two weeks would the client had been willing to pay more money? The fact is, LME has been to the clients home four separate times to date and billed the client approximately $2,less than what was originally quotedIf the client wishes to have his panel replaced I will do so for the difference from what he has paid and the original quote, however I believe there to be no reason for such action after his panel has had the breakers replaced and all connections tested

To Whom It May Concern: I write in regards to the complaint filed by Mr. [redacted] and dispute the “facts” outlined in his letter. Lone Mountain Electric was contacted as an emergency by Mr. [redacted] landl[redacted]. We immediately responded and explained a new service would be required to be...

installed as the existing had failed. We installed the service and while it did fail one inspection, it was corrected and passed by both the city of Phoenix building department and the utility Arizona Public Service. The service was ultimately restored. Mr. [redacted] continually called and complained to our company demanding we replace his laptop. We, at our expense, sent several techs to his home to investigate and saw no issues with the service which was installed. It became increasingly clear that Mr. [redacted] was attempting to extort a new computer from Lone Mountain Electric. To the best of my knowledge Lone Mountain had done no internal work to the residence, only to the electrical service on the home, which was a free standing pedestal for a trailer home. The issues described by Mr. [redacted] are not likely to take place, actually I would say impossible to take place with the replacement of an electrical service, especially one that was inspected and passed by both the City of Phoenix inspectors and Arizona Public Service. Lone Mountain was delayed in this response as your office, unexplainably has the wrong address on file. I say unexplainably as we were accredited members of the Revdex.com for some time and you had no issue delivering correspondence to the correct address but for some reason failed in this complain. I am now correcting the information on your website currently. I may be reached at my office with any questions. Jim L[redacted]CEOLone Mountain Electric, LLC.[redacted]

Hello,Below is my rebuttal.As mentioned before, the amount of work done did not add up to the amount that we've paid.  Attached is a detailed receipt on what was supposed to happen.  We paid half of the total cost ($1948.50) and we're supposed to have a complete panel replacement/rejuvenation along with smoke detector wires replaced.  As mentioned many times to the technicians, our primary goal was to have the surging in our house cease and the smoke detector wires replaced.  Originally, we were told that the panel rejuvenation would fix this.  About an hour before the time they were supposed to arrive to do this, they changed the plan--they said that I needed to call the electric company to prevent them from turning off our electric panel because the breakers were the only thing that needed to be replaced.  We then verified with the tech that this would fix our problem.  It took about 45 minutes and he replaced our breakers when he arrived and arrived late at that.  I confirmed with him one more time that this would fix our problem.  He said yes, told us that we owe even more money in addition to what was paid already and left.  I tested immediately and it did not fix the problem.  This situation remained until [redacted] Lord finally responded to the Revdex.com complaint (months later) saying that the work was completed and that he 'saved us money'.  [redacted] then contacted my partner, Jarred, who wrote the check and set up another time to come out to our house (December 21, 2015 @ 9:30am).  The tech came out, messed with the electrical box that is under jurisdiction of the electric company and said we weren't receiving enough power and that is why it was surging.  Mind you that this is the third theory as to why the electric is surging in the house.  Upon verifying that and the smoke detector wires no longer needing to be repaired (because we decided to get wireless smoke detectors as this is a 4 month long process to actually get someone out to our house and actually fix our issues), he left saying that he or [redacted] would let us know what our next steps would be since the electric company has to fix that.  We've called multiple times at the number listed in the reply and [redacted] does not pick up nor does he return our voicemails.  We've paid close to two-thousand dollars to have 45 minutes of work done (that did not fix the issue) and to replace our breakers which is an amount that is unheard of from everyone I've talked to.  If that is the case, I want receipts for the labor and parts that 'saved us money' in addition to why this fix was proposed in the first place as it has done absolutely nothing to fix our problems.  This case will not be closed until the company decides to provide the fix(es) that have been stated over the course of this venture and our problem resolved or until we have been reimbursed for the entirety of the check because replacing the breakers did absolutely nothing to resolve the issue that we have been adamant in trying to resolve.  Should this continue past January, legal action will be taken.Thanks,[redacted]